Pizza Hut
6120 Grand Ave, Des Moines
(515) 274-6000
Recent Reviews
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The manager on night shift is verY rude and should be fired.
Atmosphere: 1
The lady at the front is geuinely the rudest person in the entire store, paid 70 dollars for the food, made me pay before I even got the food, and she yells at me when I ask about the time it's taking, and I've been waiting 40 minutes for my pizza, and the worst part, it was disgusting and cold, worst atmosphere ever.
Atmosphere: 1
Food: 1
Service: 1
old lady pmo
Atmosphere: 1
Food: 1
Service: 1
The wife and I thought we would order a pizza for dinner. After ordering we were given a 45 to 1-hour delivery. After an hour I called the local phone number to get an update. Repeatedly I was connected to a call center. I was told if they don't answer it goes to a call center. After 30 more minutes, I went to the store to find out what happened and where our pizza was. I was told the delivery person had already delivered it! Obviously, it was not delivered, here I am. The lady offered to make my order again, I declined and asked for a refund, and went to McDonald's. To this day I have not been reimbursed. It has been two weeks! Where has customer service gone? Well it has over a month. No response and no refund. Customer service is gone. Sad really well it has been several months and still no response. I would expect the store to go the way of the Dodo. They have stolen the last dollar from me. I speak to as many people I can if they are planning to buy a pizza I suggest little cesars over this poorly ran poorly staffed store!
Atmosphere: 1
Food: 1
Service: 1
Ordered online, and the pizza was supposed to be ready 25 minutes later. Arrived 5 minutes late, to a full lobby. Got up to the counter, the woman took my name, then disappeared for 5 to 8 minutes. She came back with pizzas for another customer, and stared at me expectantly. I told her my name again. “Oh, it’s not even in the oven yet.”
Then she took the next name, disappeared for another 10 minutes, came back with more pizzas. I told her mine was supposed to have been ready 20 minutes prior to the then current time. “So was everyone’s,” she said. I told her to cancel my pizza. Only go here if you have all the time in the world and enjoy rude, dismissive service.
Atmosphere: 1
Food: 1
Service: 1
This is the only Pizza Hut I’ll order from! They keep such a clean store, and the pizza is so good it’s borderline addictive (which I can’t say about any other pizza chain, or Pizza Hut location). I’ve never had a long wait or bad service. 10/10 recommend!
Atmosphere: 5
Food: 5
Service: 5
Order was a bit late but everything was piping hot and delicious.
Atmosphere: 3
Food: 5
Service: 2
Lady working the counter is so rude and when you get notified you orders ready and show up 5 minutes later and she give you attitude saying I just put it in. Then why mark it ready and complete ?
Atmosphere: 1
Food: 1
Service: 1
It's Pizza Hut.
Came in to get a door dash order women working rude to me and to customer on the phone. Someone wanted to order a pizza on phone and she was rude to him. Customer service bad
Atmosphere: 1
Service: 1
Restaurantji Recommends
Much love to you guys always
Atmosphere: 5
Food: 5
Service: 5
Ordered my pizza 45 minutes ago. Says it was delivered. Not here yet.
Atmosphere: 1
Food: 3
Service: 1
No delivery driver at 10:30 when they close at 11?
Service: 1
Orderd pepperoni got chease
Atmosphere: 4
Food: 2
Service: 4
I have ordered from here before and it has been fine. Always way past the estimated delivery time but the pizza has always been edible. This last experience though is why they get the 1 star. I ordered using my reward points and it was one medium 2 topping and cinnamon sticks. After an hour and a half of not getting my pizza I called to see if there was an issue. They asked about my order put me on hold and when they got back to me they said they must have delivered it to the wrong address. No apology was given just them saying they can get one soon. Then the food was delivered and they were missing three of the items we ordered.
Atmosphere: 1
Food: 3
Service: 1
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