I had Pizza Hut delivery for a long time, the service is really nice, and I have been there, I have once and it's been a long time. the way they advertise their pizza is very social and very wonderful, I do recommend it the ambience is kind of like you're at somebody's house.
Jacy Ekund
The lady working (alone) was rude and snotty.Update after 2+ years. Still consistently the worst Pizza Hut around. Bad service. And have to wait an extra 20 minutes when you get there because it’s not ready. What a joke.
Atmosphere: 1
Food: 1
Service: 1
BriAnne Hiatt
After reading the reviews on here, I almost avoided this location but it is closest to our house and my youngest had a Book It coupon so in we went. I’m glad we did because we experienced friendly staff with great customer service. My son ordered his free personal pizza and we decided to order his older brother a personal pizza as well. They only had one personal pizza crust so the person taking our order (our receipt said our server’s name was Julie) offered to make one a medium at no extra charge. We accepted their offer and after a very short wait, we were on our way home with two piping hot pizzas. Will return in the future!
Atmosphere: 5
Food: 5
Service: 5
Rodney Bothwell
Whanted a some thing delivered ,was told told had to go through door dash.
Atmosphere: 2
Food: 3
Service: 2
Rick H.
Pizza Huts are not what they were in the days of my youth, but they are not out of the game when it comes to this carry out location. I'm not certain that there has ever been a pizza restaurant as consistent year after year as Pizza Hut. This location services up the same solid pizza as ever - acceptable toppings, rich red sauce, all on a much-better-than-you-might-expect crust. I could go for some right now... What is kind of a surprise, but a pleasant one, is their wings. All their seasonings/flavors are good, and there is enough variety to there is bound to be one that speaks to you. Juicy and flavorful. And, to top off an indulgent meal, Cinnabon mini buns. The topping... A guilty please from my days of airport layovers for business travel. I cannot resist a Cinnabon. Things to know: * As mentioned, this location is is carryout and delivery only. * The parking lot is odd-shaped and entry/exit can be a little awkward on a busy night. * If you order the extra icing for your Cinnabons and the container seems to have not been included, don't worry. it is probably be in the pizza box.
Blake Royal
Pretty good almost as good as dominos.
Atmosphere: 4
Food: 4
Service: 5
Melissa Hobson
Received order very quickly and it was Perfect. Thank
Food: 5
Service: 5
Jax Smith
Pizza Hut makes a darn good pizza. Their “hand tossed” crust (you have options when ordering) is one of the best doughs I’ve had in Des Moines. And they cook it perfectly; something I can’t say for every pizza joint in town. And their red sauce? Perfection. Equally satisfying were the toppings (I ordered sausage, mushrooms and black olives). The pie was generously covered, and the pork sausage (you have the option of Italian sausage, too) was really delicious.Unfortunately, what I had to go through to order my pizza was not with the price of admission. And when I brought this to the Manager’s attention the following day, it became crystal clear that customer service is not a priority. I don’t think it’s even on their radar.First and foremost, the staff of this restaurant is too reliant on customers using the Pizza Hut app, and they go out of their way to discourage customers from phoning in their orders; something I’ve noticed each time I’ve tried to do business with them. Last night proved it was not my imagination.When I called last night to oder a pizza, my incoming call was immediately placed on hold by a staff member who picked up the phone without saying a word (I could briefly hear the background sounds of the restaurant) and placed me on eternal hold; forcing me to endure an endless loop of Pizza Hut commercials). Like an idiot, I patiently waited five+ minutes before finally hanging up and calling back. Much to my amazement, the exact same thing happened again. And again. This process repeated until my (repeated) calls rolled over to their national call center, where I fellow named Morgan took my order.After placing my order I immediately left to pick up my pizza, knowing I would arrive early and have to wait for my pizza to cook. I did this because I was curious to see just how busy this restaurant was, and why they couldn’t answer their phone. When I arrived around 9:30 p.m. (a cold, dark, October night), there was ONE car in the entire parking lot, presumably belonging to the one and only employee working. While I waited for my pizza, not one person walked in. Not one phone call came in. Grand Avenue was quiet. And so was the restaurant.The following day I complained to the general manager (presumably the franchise owner), and my complaint was met unenthusiastically. In fact, she seemed more annoyed than interested. I was told that the restaurant was extremely busy when I had called (it wasn’t). I then pointed out that there was only one person working (i.e. if your business is so busy that they can not answer the phone, you are understaffed ). Here response: “there were three people working last night” (she lied).I certainly won’t be back. And the real kick in the pants is, they could care less.
Atmosphere: 1
Food: 4
Service: 1
Max Kiser
Northern lights pizza is better, don't waste your money here. And where did the arcade games go
Jack S.
Pizza Hut makes a darn good pizza. Their "hand tossed" crust (you have options when ordering) is one of the best doughs I've had in Des Moines. And they cook it perfectly; something I can't say for every pizza joint in town. And their red sauce? Perfection. Equally satisfying were the toppings (I ordered sausage, mushrooms and black olives). The pie was generously covered, and the pork sausage (you have the option of Italian sausage, too) was really delicious.Unfortunately, what I had to go through to order my pizza was not with the price of admission. And when I brought this to the Manager's attention the following day, it became crystal clear that customer service is not a priority. I don't think it's even on their radar.First and foremost, the staff of this restaurant is too reliant on customers using the Pizza Hut app, and they go out of their way to discourage customers from phoning in their orders; something I've noticed each time I've tried to do business with them. Last night proved it was not my imagination.When I called last night to oder a pizza, my incoming call was immediately placed on hold by a staff member who picked up the phone without saying a word (I could briefly hear the background sounds of the restaurant) and placed me on eternal hold; forcing me to endure an endless loop of Pizza Hut commercials). Like an idiot, I patiently waited five+ minutes before finally hanging up and calling back. Much to my amazement, the exact same thing happened again. And again. This process repeated until my (repeated) calls rolled over to their national call center, where I fellow named Morgan took my order.After placing my order I immediately left to pick up my pizza, knowing I would arrive early and have to wait for my pizza to cook. I did this because I was curious to see just how busy this restaurant was, and why they couldn't answer their phone. When I arrived around 9:30 p.m. (a cold, dark, October night), there was ONE car in the entire parking lot, presumably belonging to the one and only employee working. While I waited for my pizza, not one person walked in. Not one phone call came in. Grand Avenue was quiet. And so was the restaurant.The following day I complained to the general manager (presumably the franchise owner), and my complaint was met unenthusiastically. In fact, she seemed more annoyed than interested. I was told that the restaurant was extremely busy when I had called (it wasn't). I then pointed out that there was only one person working (i.e. if your business is so busy that they can not answer the phone, you are understaffed ). Here response: "there were three people working last night" (she lied). I certainly won't be back. And the real kick in the pants is, they could care less.
Delivered food to wrong address. Sent proof to night manger and she wouldn't remake food but said would refund money. Went without dinner last night. Second time it's happened with this same location.
Jeanna Osborne
Wouldn't even give it 1 start if it was possible, it took 2 hours to get my pizza, it was cold and hard , and the driver didn't bother to make sure my order was complete and didn't bring my pops I ordered with it.Will never order pizza from here again .
Ryan Brantley
Tastes chewy and old. Thin Crust turns stiff remarkably fast. If I didn’t know better I’d swear the pizza I ordered they made yesterday and just reheated in the microwave and slapped it in the box for delivery….price is cheaper than Casey’s or Papa Johns but if you wanted cheap pizza you might do Little Caesars instead. The one on Prospect Rd is decent.
noah eckerman
Called in to order a pizza and the woman on the phone was awesome cuz I asked if they could add a drizzle of BBQ sauce on top of my pizza and they exceeded my expectations sick service ?
nicole riggs
Great pizza and polite staff, looking forward to coming back!
I had Pizza Hut delivery for a long time, the service is really nice, and I have been there, I have once and it's been a long time. the way they advertise their pizza is very social and very wonderful, I do recommend it the ambience is kind of like you're at somebody's house.
The lady working (alone) was rude and snotty.Update after 2+ years. Still consistently the worst Pizza Hut around. Bad service. And have to wait an extra 20 minutes when you get there because it’s not ready. What a joke.
Atmosphere: 1
Food: 1
Service: 1
After reading the reviews on here, I almost avoided this location but it is closest to our house and my youngest had a Book It coupon so in we went. I’m glad we did because we experienced friendly staff with great customer service. My son ordered his free personal pizza and we decided to order his older brother a personal pizza as well. They only had one personal pizza crust so the person taking our order (our receipt said our server’s name was Julie) offered to make one a medium at no extra charge. We accepted their offer and after a very short wait, we were on our way home with two piping hot pizzas. Will return in the future!
Atmosphere: 5
Food: 5
Service: 5
Whanted a some thing delivered ,was told told had to go through door dash.
Atmosphere: 2
Food: 3
Service: 2
Pizza Huts are not what they were in the days of my youth, but they are not out of the game when it comes to this carry out location. I'm not certain that there has ever been a pizza restaurant as consistent year after year as Pizza Hut. This location services up the same solid pizza as ever - acceptable toppings, rich red sauce, all on a much-better-than-you-might-expect crust. I could go for some right now... What is kind of a surprise, but a pleasant one, is their wings. All their seasonings/flavors are good, and there is enough variety to there is bound to be one that speaks to you. Juicy and flavorful. And, to top off an indulgent meal, Cinnabon mini buns. The topping... A guilty please from my days of airport layovers for business travel. I cannot resist a Cinnabon. Things to know: * As mentioned, this location is is carryout and delivery only. * The parking lot is odd-shaped and entry/exit can be a little awkward on a busy night. * If you order the extra icing for your Cinnabons and the container seems to have not been included, don't worry. it is probably be in the pizza box.
Pretty good almost as good as dominos.
Atmosphere: 4
Food: 4
Service: 5
Received order very quickly and it was Perfect. Thank
Food: 5
Service: 5
Pizza Hut makes a darn good pizza. Their “hand tossed” crust (you have options when ordering) is one of the best doughs I’ve had in Des Moines. And they cook it perfectly; something I can’t say for every pizza joint in town. And their red sauce? Perfection. Equally satisfying were the toppings (I ordered sausage, mushrooms and black olives). The pie was generously covered, and the pork sausage (you have the option of Italian sausage, too) was really delicious.Unfortunately, what I had to go through to order my pizza was not with the price of admission. And when I brought this to the Manager’s attention the following day, it became crystal clear that customer service is not a priority. I don’t think it’s even on their radar.First and foremost, the staff of this restaurant is too reliant on customers using the Pizza Hut app, and they go out of their way to discourage customers from phoning in their orders; something I’ve noticed each time I’ve tried to do business with them. Last night proved it was not my imagination.When I called last night to oder a pizza, my incoming call was immediately placed on hold by a staff member who picked up the phone without saying a word (I could briefly hear the background sounds of the restaurant) and placed me on eternal hold; forcing me to endure an endless loop of Pizza Hut commercials). Like an idiot, I patiently waited five+ minutes before finally hanging up and calling back. Much to my amazement, the exact same thing happened again. And again. This process repeated until my (repeated) calls rolled over to their national call center, where I fellow named Morgan took my order.After placing my order I immediately left to pick up my pizza, knowing I would arrive early and have to wait for my pizza to cook. I did this because I was curious to see just how busy this restaurant was, and why they couldn’t answer their phone. When I arrived around 9:30 p.m. (a cold, dark, October night), there was ONE car in the entire parking lot, presumably belonging to the one and only employee working. While I waited for my pizza, not one person walked in. Not one phone call came in. Grand Avenue was quiet. And so was the restaurant.The following day I complained to the general manager (presumably the franchise owner), and my complaint was met unenthusiastically. In fact, she seemed more annoyed than interested. I was told that the restaurant was extremely busy when I had called (it wasn’t). I then pointed out that there was only one person working (i.e. if your business is so busy that they can not answer the phone, you are understaffed ). Here response: “there were three people working last night” (she lied).I certainly won’t be back. And the real kick in the pants is, they could care less.
Atmosphere: 1
Food: 4
Service: 1
Northern lights pizza is better, don't waste your money here. And where did the arcade games go
Pizza Hut makes a darn good pizza. Their "hand tossed" crust (you have options when ordering) is one of the best doughs I've had in Des Moines. And they cook it perfectly; something I can't say for every pizza joint in town. And their red sauce? Perfection. Equally satisfying were the toppings (I ordered sausage, mushrooms and black olives). The pie was generously covered, and the pork sausage (you have the option of Italian sausage, too) was really delicious.Unfortunately, what I had to go through to order my pizza was not with the price of admission. And when I brought this to the Manager's attention the following day, it became crystal clear that customer service is not a priority. I don't think it's even on their radar.First and foremost, the staff of this restaurant is too reliant on customers using the Pizza Hut app, and they go out of their way to discourage customers from phoning in their orders; something I've noticed each time I've tried to do business with them. Last night proved it was not my imagination.When I called last night to oder a pizza, my incoming call was immediately placed on hold by a staff member who picked up the phone without saying a word (I could briefly hear the background sounds of the restaurant) and placed me on eternal hold; forcing me to endure an endless loop of Pizza Hut commercials). Like an idiot, I patiently waited five+ minutes before finally hanging up and calling back. Much to my amazement, the exact same thing happened again. And again. This process repeated until my (repeated) calls rolled over to their national call center, where I fellow named Morgan took my order.After placing my order I immediately left to pick up my pizza, knowing I would arrive early and have to wait for my pizza to cook. I did this because I was curious to see just how busy this restaurant was, and why they couldn't answer their phone. When I arrived around 9:30 p.m. (a cold, dark, October night), there was ONE car in the entire parking lot, presumably belonging to the one and only employee working. While I waited for my pizza, not one person walked in. Not one phone call came in. Grand Avenue was quiet. And so was the restaurant.The following day I complained to the general manager (presumably the franchise owner), and my complaint was met unenthusiastically. In fact, she seemed more annoyed than interested. I was told that the restaurant was extremely busy when I had called (it wasn't). I then pointed out that there was only one person working (i.e. if your business is so busy that they can not answer the phone, you are understaffed ). Here response: "there were three people working last night" (she lied). I certainly won't be back. And the real kick in the pants is, they could care less.
Restaurantji Recommends
Delivered food to wrong address. Sent proof to night manger and she wouldn't remake food but said would refund money. Went without dinner last night. Second time it's happened with this same location.
Wouldn't even give it 1 start if it was possible, it took 2 hours to get my pizza, it was cold and hard , and the driver didn't bother to make sure my order was complete and didn't bring my pops I ordered with it.Will never order pizza from here again .
Tastes chewy and old. Thin Crust turns stiff remarkably fast. If I didn’t know better I’d swear the pizza I ordered they made yesterday and just reheated in the microwave and slapped it in the box for delivery….price is cheaper than Casey’s or Papa Johns but if you wanted cheap pizza you might do Little Caesars instead. The one on Prospect Rd is decent.
Called in to order a pizza and the woman on the phone was awesome cuz I asked if they could add a drizzle of BBQ sauce on top of my pizza and they exceeded my expectations sick service ?
Great pizza and polite staff, looking forward to coming back!