Went here and wanted to use my online coupon for a footlong. Got there and was told it needed to be applied to my order online. Took the time to place the online order and kept getting an error message on the website and even showed it to the employee on duty around midnight. He said there was absolutely nothing that he could do and they had no manager that could help me. I asked if he could simply apply the coupon to the order since I was already in the store, and nothing could be done to help me with that either. Smh.
Service: 1
John McKinney
18 dollars for a meatball sandwich Chip and pop
Atmosphere: 3
Food: 3
Service: 5
Becky Heights
Do they not know how to read online orders? Like I’m so done with subway and jimmy johns. And then whenever I place an order online or in the store they always manage to mess it up like what is so hard about making a damn sandwich? I’d make a better one at home. Should have just gotten the ingredients myself!
Atmosphere: 1
Food: 1
Service: 1
VIMAN kotla
The worst in Des Moines
Scott Habeeb
Always love subway!
Atmosphere: 3
Food: 5
Service: 5
Maggie Wright
We've been going to this subway for years and never have issues till today. We ordered. 2 6 inch turkey sandwiches. One with spinach cucumbers banana peppers and a little bit of honey mustard. We got the sandwiches home and started to eat and realized.There was no meat in any of our sandwiches. There was so much honey mustard on it.It was dripping out and the bread was soggy. It took me three phone calls to reach anybody And then the girl blamed it on the person ordering. She reluctantly said she would remake them if we wanted to come in but it was the person who orders fault. I told her it wasn't worth it.
Atmosphere: 1
Food: 1
Service: 1
kristiana lilly
I would like to start by saying that i do not leave bad reviews for restaurants (especially not no fast food) but i feel compelled to share my experience eating at this subway. I went in around 10:30 on 02/10/25 the girl working was really nice that is the only reason i gave the service 3 stars other than that i’m not impressed. any way i noticed the lettuce was really brown then it kinda hit me that they had just opened and she was the only one there meaning i was gonna be eating old food. needless to say my sandwich was really mid, the bread was stale and idk if it’s because i seen the brown lettuce but it just had a funky taste to it. I honestly chalked it up to a loss on the meal (really not the most important part of the story at all because i mean…. it’s subway and i never have super high expectations) anyway i was drinking my soda and about half way through i took off the lid to find what i will be attaching in a video. i called the store and told them, and they said if i show them a video they will refund me. i went back and the manager Hailey, looked at the video made a face and without a word began messing with the register. I asked her if the soda nozzles are being cleaned and she said and i quote “yes we clean them every night, but idk if they did them last night” to which i replied “that’s disgusting” she proceeded to hand me my 2.75 without apologizing or anything at all. it just felt really odd that she did not care about the disgusting gunk i found on the inside of my pepsi cup, which might not look like much but who knows how much of that crap i drank. (i can’t post a video so i will post screenshots)
Atmosphere: 1
Food: 1
Service: 3
Brad Johnson
Decent sandwich and service. Prices are very high.
Atmosphere: 4
Food: 4
Service: 4
Alina Sun
Please be so fr and tell me how this is considered a $9 sub. The sub itself did not even measure 5 inches, and there was one singular slice of beef.
They make a good sub, they offer a wide variety of toppings for no extra charge.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Subway Club
Mike Law (Lawman Mike)
Veggie Delight!
Atmosphere: 5
Food: 5
Service: 5
Aboo Alm
The girl who was working there her name start with T she is the best she have the best attitude even though they were really busy and she was working by herself
Atmosphere: 5
Food: 5
Service: 5
G-love G
Place used to be so much better, now a sandwich with 2x the meat cost you 20$. Outrageous!!
Atmosphere: 3
Food: 3
Service: 3
Griffy
The two guys working mostly the one who has the red/ pink colored hair is rude, and the person clearly does not want to be at work, both employees eyes red and glazed over, couldn’t understand a simple order, have attitudes.
Went here and wanted to use my online coupon for a footlong. Got there and was told it needed to be applied to my order online. Took the time to place the online order and kept getting an error message on the website and even showed it to the employee on duty around midnight. He said there was absolutely nothing that he could do and they had no manager that could help me. I asked if he could simply apply the coupon to the order since I was already in the store, and nothing could be done to help me with that either. Smh.
Service: 1
18 dollars for a meatball sandwich Chip and pop
Atmosphere: 3
Food: 3
Service: 5
Do they not know how to read online orders? Like I’m so done with subway and jimmy johns. And then whenever I place an order online or in the store they always manage to mess it up like what is so hard about making a damn sandwich? I’d make a better one at home. Should have just gotten the ingredients myself!
Atmosphere: 1
Food: 1
Service: 1
The worst in Des Moines
Always love subway!
Atmosphere: 3
Food: 5
Service: 5
We've been going to this subway for years and never have issues till today. We ordered.
2 6 inch turkey sandwiches.
One with spinach cucumbers banana peppers and a little bit of honey mustard. We got the sandwiches home and started to eat and realized.There was no meat in any of our sandwiches. There was so much honey mustard on it.It was dripping out and the bread was soggy. It took me three phone calls to reach anybody And then the girl blamed it on the person ordering. She reluctantly said she would remake them if we wanted to come in but it was the person who orders fault. I told her it wasn't worth it.
Atmosphere: 1
Food: 1
Service: 1
I would like to start by saying that i do not leave bad reviews for restaurants (especially not no fast food) but i feel compelled to share my experience eating at this subway. I went in around 10:30 on 02/10/25 the girl working was really nice that is the only reason i gave the service 3 stars other than that i’m not impressed. any way i noticed the lettuce was really brown then it kinda hit me that they had just opened and she was the only one there meaning i was gonna be eating old food. needless to say my sandwich was really mid, the bread was stale and idk if it’s because i seen the brown lettuce but it just had a funky taste to it. I honestly chalked it up to a loss on the meal (really not the most important part of the story at all because i mean…. it’s subway and i never have super high expectations) anyway i was drinking my soda and about half way through i took off the lid to find what i will be attaching in a video. i called the store and told them, and they said if i show them a video they will refund me. i went back and the manager Hailey, looked at the video made a face and without a word began messing with the register. I asked her if the soda nozzles are being cleaned and she said and i quote “yes we clean them every night, but idk if they did them last night” to which i replied “that’s disgusting” she proceeded to hand me my 2.75 without apologizing or anything at all. it just felt really odd that she did not care about the disgusting gunk i found on the inside of my pepsi cup, which might not look like much but who knows how much of that crap i drank.
(i can’t post a video so i will post screenshots)
Atmosphere: 1
Food: 1
Service: 3
Decent sandwich and service. Prices are very high.
Atmosphere: 4
Food: 4
Service: 4
Please be so fr and tell me how this is considered a $9 sub. The sub itself did not even measure 5 inches, and there was one singular slice of beef.
1 of the cleaner subways
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They make a good sub, they offer a wide variety of toppings for no extra charge.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Subway Club
Veggie Delight!
Atmosphere: 5
Food: 5
Service: 5
The girl who was working there her name start with T she is the best she have the best attitude even though they were really busy and she was working by herself
Atmosphere: 5
Food: 5
Service: 5
Place used to be so much better, now a sandwich with 2x the meat cost you 20$. Outrageous!!
Atmosphere: 3
Food: 3
Service: 3
The two guys working mostly the one who has the red/ pink colored hair is rude, and the person clearly does not want to be at work, both employees eyes red and glazed over, couldn’t understand a simple order, have attitudes.
Atmosphere: 1
Food: 1
Service: 1
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