Subway

3605 Merle Hay Rd, Des Moines
(515) 278-0556

Recent Reviews

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Matt Hollinger

Don’t bother ordering “less” of any of your condiments here, that’s apparently code for “put twice as much mayo as meat on my sandwich” at this location. Completely inedible food.

Bill Magyar

Way to noisy! Staff may have been rocking, customers not so much.

Atmosphere: 2

Food: 4

Service: 4

A. SMITH

Always better when you have coupons.

Atmosphere: 3

Food: 4

Service: 5

Library Beasts

Got a #20 - it was sooooo good. No complaints. Had a drive thru too which was nice.

Atmosphere: 5

Food: 5

Service: 5

Winnie Win

This subway has bad customer service, not to mention the fact I tried to tell him that coupons accept a regular roast beef. Instead of looking at the coupon where it stated all the sandwiches that are excluded which is the beast and the garlic they said they only had garlic roast beef? Isn’t the roast beef just on garlic bread? I don’t know but that whole entire team needs to be written up. I buy a regular roast beef sandwich all the time with the coupon. I also called another store to confirm what I said and they confirmed.

Cassandra Larson

I get at Subway and it’s not going to be the best food but when I ordered an elite sandwich, I didn’t get the extra that” Elite” call for and then when I said something about it, the employees tried to convince me that I did get the sandwich I ordered, but I had to tell them three different times what sandwich I was ordering and they still asked me what made. I wanted on it mine you this was the elite chicken, bacon ranch so the meat that I want on it is in the title. I have worked for Subway for years and know how a sandwich is supposed to be made. The employees did not know how to make it. And continue to tell me that I was wrong. I will not be returning to this location.

Atmosphere: 1

Food: 2

Service: 1

Subbanna Varanasi

Mr. Kapoor, probably the owner, suggested a very nice veggie sandwich, and then went on to make it himself. The sandwich very tasty, and the price I thought was reasonable. The place was clean and with 5 staff members, including the owner, was ready for a war. Good place and I would certainly recommend and will return myself.

Atmosphere: 5

Food: 5

Service: 5

Annie McKinney

Haven’t had Subway in quite some time, but I was craving the Cold Cut Combo. Dining room was clean, employees were very, very nice and my sandiwich had the freshest toppings and included everything I asked for on the online ordering app. Will be back soon!

Atmosphere: 5

Food: 5

Service: 5

May Leawon

Really nice working was slow but giving it to him cause he had it control all by himself and made my friends sandwich nice

Atmosphere: 5

Service: 5

Dave Wingert

Food was good as one would expect from a Subway. First Subway that i have seen with a drive thru. We had placed an order through an app and pulled into the drive thru lane to do pickup. However, we sat in the drive thru lane at the order area for a minute or two and were not acknowledged, so ended up parking and walking inside to get our sandwhiches. Staff inside acknowledged me right away, and had our meal prepared on time.

Atmosphere: 4

Food: 4

Service: 3

Andy Chen

Used a coupon for “two foot longs for $12.99” but still got charged $24. Got turkey as my protein but got charged $10 extra for a couple slices of salami on both my sandwiches. Will not be going back to this location.

Atmosphere: 2

Food: 1

Marsha Freeman

I ordered a 6 inch turkey sandwich with Provolone and everything but Spinach. I got a six inch turkey with nothing but mayonnaise. I will not be going back.

Maylin Vargas

Guy working made us wait and was very rude hardly understood us and came out to gave us our order and made us to tip him 2 dollars very unprofessional horrible experience will not be returning!

Jaime Mullen

Staff working were very rude... ordered a sandwich from the menu and the man didn't even know what went on it..told the man NO ONION but he put onions anyway and when i said something he just picked them off and threw them back in the table...1 out of 10.. definitely WOULDN'T RECOMMEND...

Kid-friendliness: I wouldn't say kid friendly because the staff was NOT friendly at all!!

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Tuna

Hannah Payne

Whoever the lady is that works there needs to be replaced. I had work at 8pm decided to stop at subway to get myself something to eat since it was close by my job. I went and ordered a ham sandwich on Italian bread. When I got to work and opened my sandwich I was soooooooo angry.!!!!there was NOOOO MEAT! What so ever on my sandwich NONE!! And it was made on the wrong bread it just looked so disgusting.!! I called the store and she answered and did not care at all.! “Ma’am there’s nothing I can do about it’ is what she told me. I had to leave work and drive back over there just for herself to make my sandwich on the wrong bread AGAIN! I said ITALIAN!! And she gaved me herbs and cheese both times.! This is my second time having a bad experience at this subway and with this lady.! I will definitely never be returning.

Atmosphere: 1

Food: 1

Service: 1

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