Went in there around 3:00 to get a Chai Tea to finish out the day. Person at the order line was just standing there visiting with the blond guy who was taking orders. They kept visiting and finally she started ordering but then the two kept visiting also. I stood there for a little while longer and then this dark haired girl came up to the front and started visiting also - not asking me if she could help. Finally I said on a rather loud voice, could you tell me where I can order. She then said order line was where the two were visiting. The lady finally took the hint and the blond kid did take my order and then let me wait another 10 min. For just a chai! I am old but not stupid - very poor service and we have always liked Charlotte’s when we come to Dubuque but not anymore! Back to Starbucks!!!
Abby Alderson Bomkamp
Their fall drinks are amazing! Such a cute coffee shop and definitely very popular!
Amy Garvin
I really enjoyed our breakfast at Charlotte's. My coffee and avocado toast were quite good. My husband also enjoyed his food, but was less excited about his lemonade. The building is very cute, with a few different nooks. The porch was lovely on a nice day. Unfortunately, it was busy when we stopped by and the staff struggled to find us when they brought our order.
Colleen McGrath
Love it
Atmosphere: 5
Food: 5
Service: 5
Karen Hand
Great Tea! Loved the Avocado Smash with egg.
Atmosphere: 5
Food: 5
Service: 5
Maribel
Came in from out of town and loved this place. The vibe was great, along with the food and coffee. There’s plenty of room too so it’s great for small or large groups. Highly recommend!
Came in a little later today for my daily coffee an got my usual iced Carmel latte xrta Carmel and 4 xtra shots of espresso I’m super tired when I get up for the day so the extra shots help 5 star experience service was fast and friendly and coffee was 5/5 more then likely my new go to spot cause of the location and quality of coffee it’s a little more then other spots in cost but it’s good quality highly reccomend and there open till 6pm
Atmosphere: 5
Food: 5
Service: 5
Julie Redlinger
Beautiful place! Very clean. Friendly staff. Mocha latte was legit!
Atmosphere: 5
Food: 5
Service: 5
Mark Keuter
Super friendly staff! They always take your order in a timely manner and the food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB&B Acai Bowl, Carnivore Keto Bowl, Breakfast Quesadilla with Sausage, Traditional Acai Bowl
Margaret Zimmerman
When I’m paying over five dollars for a cuppa tea, please don’t do this. I expect you to fill it to the top. I have not taken a drink out of this or anything. I’m waiting for the foam to settle. Please just stop. This is why you’re gonna get a star?!
Great, cozy place for coffee and pastry. Time to visit with out of town family.
Atmosphere: 5
Food: 5
Service: 5
Hannah G
When I got to Charlotte's, there was no line and maybe five people in the cafe. There were three employees behind the counter and it took them five minutes to even acknowledge me. I ordered two 16 oz. iced Americanos, which were $4.40 each, (which is pretty steep for espresso and water considering I don't think I've ever paid more than $4 for an americano). I then waited over 10 minutes for my drinks; no one ordered in the entire span of time. When my drinks were brought out to me, the ice was melted, and they were watery. I lived in Dubuque two years ago and Charlotte's was my favorite café in town. I am writing this review because it is sad to see how much it has changed for the worse since I've been gone. The coffee tasted good despite being watery, but with customer service and prices like this, I likely will never choose this over other cafes when visiting Dubuque.
Atmosphere: 2
Food: 1
Service: 1
Mitch Kent
Charlotte's is not an honorable company to deal with. In the past I've had issues with portion sizes of Acai bowls being inconsistent, but they taste so good we kept coming back. Last week my coworkers and I ordered over $100 worth of breakfast from Charlotte's. My coworker has a Dubuque Senior High Booster club discount card that clearly states "10% off entire order". The barista needed to check with their manager to verify the discount card was valid because they've had issues with fraudulent discount cards previously. The manager stayed in their office and had the barista report the discount was a typo and is meant to only be "10% off one item". The members of the DBQ community that donated money to DBQ Senior High for this are being misled by Charlotte's business practices. Charlotte's not honoring their commitment is a major slap in the face to the residents of our community.
Atmosphere: 1
Food: 5
Service: 1
Cathy
Was on a sister trip...pleasant and delicious stop ?
Went in there around 3:00 to get a Chai Tea to finish out the day. Person at the order line was just standing there visiting with the blond guy who was taking orders. They kept visiting and finally she started ordering but then the two kept visiting also. I stood there for a little while longer and then this dark haired girl came up to the front and started visiting also - not asking me if she could help. Finally I said on a rather loud voice, could you tell me where I can order. She then said order line was where the two were visiting. The lady finally took the hint and the blond kid did take my order and then let me wait another 10 min. For just a chai! I am old but not stupid - very poor service and we have always liked Charlotte’s when we come to Dubuque but not anymore! Back to Starbucks!!!
Their fall drinks are amazing! Such a cute coffee shop and definitely very popular!
I really enjoyed our breakfast at Charlotte's. My coffee and avocado toast were quite good. My husband also enjoyed his food, but was less excited about his lemonade. The building is very cute, with a few different nooks. The porch was lovely on a nice day. Unfortunately, it was busy when we stopped by and the staff struggled to find us when they brought our order.
Love it
Atmosphere: 5
Food: 5
Service: 5
Great Tea! Loved the Avocado Smash with egg.
Atmosphere: 5
Food: 5
Service: 5
Came in from out of town and loved this place. The vibe was great, along with the food and coffee. There’s plenty of room too so it’s great for small or large groups. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Panini, Breakfast Burrito
Came in a little later today for my daily coffee an got my usual iced Carmel latte xrta Carmel and 4 xtra shots of espresso I’m super tired when I get up for the day so the extra shots help 5 star experience service was fast and friendly and coffee was 5/5 more then likely my new go to spot cause of the location and quality of coffee it’s a little more then other spots in cost but it’s good quality highly reccomend and there open till 6pm
Atmosphere: 5
Food: 5
Service: 5
Beautiful place! Very clean. Friendly staff. Mocha latte was legit!
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff! They always take your order in a timely manner and the food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB&B Acai Bowl, Carnivore Keto Bowl, Breakfast Quesadilla with Sausage, Traditional Acai Bowl
When I’m paying over five dollars for a cuppa tea, please don’t do this. I expect you to fill it to the top. I have not taken a drink out of this or anything. I’m waiting for the foam to settle. Please just stop. This is why you’re gonna get a star?!
Atmosphere: 5
Food: 1
Service: 3
Restaurantji Recommends
Great, cozy place for coffee and pastry. Time to visit with out of town family.
Atmosphere: 5
Food: 5
Service: 5
When I got to Charlotte's, there was no line and maybe five people in the cafe. There were three employees behind the counter and it took them five minutes to even acknowledge me. I ordered two 16 oz. iced Americanos, which were $4.40 each, (which is pretty steep for espresso and water considering I don't think I've ever paid more than $4 for an americano). I then waited over 10 minutes for my drinks; no one ordered in the entire span of time. When my drinks were brought out to me, the ice was melted, and they were watery. I lived in Dubuque two years ago and Charlotte's was my favorite café in town. I am writing this review because it is sad to see how much it has changed for the worse since I've been gone. The coffee tasted good despite being watery, but with customer service and prices like this, I likely will never choose this over other cafes when visiting Dubuque.
Atmosphere: 2
Food: 1
Service: 1
Charlotte's is not an honorable company to deal with. In the past I've had issues with portion sizes of Acai bowls being inconsistent, but they taste so good we kept coming back. Last week my coworkers and I ordered over $100 worth of breakfast from Charlotte's. My coworker has a Dubuque Senior High Booster club discount card that clearly states "10% off entire order". The barista needed to check with their manager to verify the discount card was valid because they've had issues with fraudulent discount cards previously. The manager stayed in their office and had the barista report the discount was a typo and is meant to only be "10% off one item". The members of the DBQ community that donated money to DBQ Senior High for this are being misled by Charlotte's business practices. Charlotte's not honoring their commitment is a major slap in the face to the residents of our community.
Atmosphere: 1
Food: 5
Service: 1
Was on a sister trip...pleasant and delicious stop ?
Atmosphere: 4
Food: 4
Service: 4
Great coffee drinks!!
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