I was there on the night of 2/24/2025 and the service was terrible. I had to wait forever in line for 2 people in front of me to gossip with the worker and then they were given extra mix ins at no charge. When I finally got to order, the kid was more concered with playing with his hair than taking my order. Ge asked me 7 times what was in my smoothie and acted like it it was the end of the world to make my smoothie. He sighed and grabbed the blender pieces and slammed them on the counter. After I paid he was immediately playing on his phone and did not try to help the other girl. My sister had gotten three different ice creams and had asked for them to go. They were made but when she got hers they were not mixed at all and the two for our parents were not mixed well either and one had the toppings sprinkled on top like they forgot to mix them in. I would say names but neither of them were wearing name tags. Here regularly and have never had service like this before. Very dissapointed!
Jennifer J
Love Cold Stone ice cream!
Atmosphere: 4
Food: 5
Service: 4
Laila Matahri
Always delicious. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Elisabeth Kress
I door dashed an ice cream tonight Sunday August 25th to my work and the guy gave it to me in a brown paper bag that was stapled together and left before I even had time to open it. My order was in correct. I paid extra for an extra topping that I did not get on my ice cream. Also the size was wrong. I paid for the love it and I got the like it. I called the store to tell them nicely what happened. The guy who answered talked over me and said there’s nothing he’s going to do about it because he was busy. I asked for a manager and he said goodbye and hung up on me. I called again and he hung up on me again without me even talking. He then took the phone off the hook. So tomorrow I’ll be calling again to try to talk to a manager about how rude this worker was. You do not treat customers like that especially since they got my order wrong and was treating me with such disrespect. I paid for something I didn’t even get. & I tried to contact door dash to get my money back and they denied it as well even tho I took a pic of my ice cream. Who ever answered that phone should not be working in customer service!
Mark Keuter
The service here was amazing!. The lady who helped us was very kind and patient while we picked out our ice cream. Our 82 year old grandmother had never gone there before but now constantly says she we should go again! The flavors were spot on, and the serving sizes were generous. It's definitely a go-to spot if you have a sweet tooth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Dough Bite, Mint Mint Chocolate Chocolate Chip - Freezer, Chocolate Devotion
Craig Young
The best ice cream I have ever had.
Atmosphere: 5
Food: 5
Service: 5
Christianna
We had Huey (sorry if spelled incorrectly), AMAZING service and delicious ice cream. Kids got sprinkle bowls with toppings, I got a strawberry banana smoothie. Thank you!
I was there on the night of 2/24/2025 and the service was terrible. I had to wait forever in line for 2 people in front of me to gossip with the worker and then they were given extra mix ins at no charge. When I finally got to order, the kid was more concered with playing with his hair than taking my order. Ge asked me 7 times what was in my smoothie and acted like it it was the end of the world to make my smoothie. He sighed and grabbed the blender pieces and slammed them on the counter. After I paid he was immediately playing on his phone and did not try to help the other girl. My sister had gotten three different ice creams and had asked for them to go. They were made but when she got hers they were not mixed at all and the two for our parents were not mixed well either and one had the toppings sprinkled on top like they forgot to mix them in. I would say names but neither of them were wearing name tags. Here regularly and have never had service like this before. Very dissapointed!
Love Cold Stone ice cream!
Atmosphere: 4
Food: 5
Service: 4
Always delicious. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
I door dashed an ice cream tonight Sunday August 25th to my work and the guy gave it to me in a brown paper bag that was stapled together and left before I even had time to open it. My order was in correct. I paid extra for an extra topping that I did not get on my ice cream. Also the size was wrong. I paid for the love it and I got the like it. I called the store to tell them nicely what happened. The guy who answered talked over me and said there’s nothing he’s going to do about it because he was busy. I asked for a manager and he said goodbye and hung up on me. I called again and he hung up on me again without me even talking. He then took the phone off the hook. So tomorrow I’ll be calling again to try to talk to a manager about how rude this worker was. You do not treat customers like that especially since they got my order wrong and was treating me with such disrespect. I paid for something I didn’t even get. & I tried to contact door dash to get my money back and they denied it as well even tho I took a pic of my ice cream. Who ever answered that phone should not be working in customer service!
The service here was amazing!. The lady who helped us was very kind and patient while we picked out our ice cream. Our 82 year old grandmother had never gone there before but now constantly says she we should go again! The flavors were spot on, and the serving sizes were generous. It's definitely a go-to spot if you have a sweet tooth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Dough Bite, Mint Mint Chocolate Chocolate Chip - Freezer, Chocolate Devotion
The best ice cream I have ever had.
Atmosphere: 5
Food: 5
Service: 5
We had Huey (sorry if spelled incorrectly), AMAZING service and delicious ice cream. Kids got sprinkle bowls with toppings, I got a strawberry banana smoothie. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Best Cold Stone in town!
Atmosphere: 5
Food: 5
Service: 5
Caramel apple ice cream 10/10
Great place
Restaurantji Recommends
The ice cream was good
Went in this weekend it was nice ice-cream, cool service from Huey
Good rich ice cream
Alex is great :)
Good service and ice cream
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