DQ Grill & Chill Restaurant
1260 E 16th St, Dubuque
(563) 556-0586
Recent Reviews
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Would give a 0 star if possible absolutely worst costumer service I have ever had went threw drive threw to start women on head set very ignorant and sounded as if she was over her job huffing and puffing into mic lets not forget the feeling as if we where rushed to complete the order get to the window lady with a piss pour attitude (same lady on mic) no eye contact no nothing just pure ignorance then once we received our food another disappointment door was soggy like it has been sitting very very in the ship basket more cheese curds then shrimp just over all disappointment for a Dairy Queen
Atmosphere: 1
Food: 1
Service: 1
Excellent, clean, inside and out
Kid-friendliness: Yes
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Blizzard, Sundaes, Fries
I will never go back to this Dairy Queen. We stopped in there on our way to a hockey game cause it was close. We ordered our food and sat down and waited and waited then an employee came and asked what we ordered? I game him my receipt and waited more. It was a horrible experience. Never again.🤬
Very good food and excellent service 👌
Atmosphere: 5
Food: 5
Service: 5
Daughter was just in and got me a hot fudge sundae with extra hot fudge, which she paid extra for. Was the biggest disappointment, there was hardly any hot fudge on sundae, not even normal amount let alone extra. Tryed to call to tell of problem but no one answers phone, which chart on this page shows place not busy. will not be returning here anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Can never get my order right. Then when I told them to take it all back and return my money the "manager" can't return it only some district manager can now i have to wait until this so called manager gets in to get my money back and who knows when that will be.
Service: 1
I love their chicken sandwiches and the ice cream Carmel malt is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Onion Rings, Cheese Curds, Crispy Chicken Sandwich Combo, Chicken Strip Basket, Sundaes, Fries
They have no idea how to correctly make a blizzard at night. Second time now mine was messed up and has basically no toppings either. Not even worth the time to call in and complain.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Blizzard
The last 3 times we’ve been to this location we’ve gotten blizzards with mostly plain ice cream.
Quite ridiculous considering the cost.
Atmosphere: 1
Food: 1
Service: 1
If you’re gonna not teach your workers to use the equipment and have the need to use said equipment they don’t know how to use you provide, that’s your fault not theirs
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
The manager/owner had this posted in a viewable area of the customers. I think the problem here is YOU and your attitude. Not the workers. Running a company costs money. Having workers costs money. If things break, that’s part of running a company. You stated the problem here is that people are not listening to you. I bet you would see respect is a lot more effective but clearly you have none. I will not be supporting a Dairy Queen where the manager/owner clearly has no respect for the workers.
Atmosphere: 1
Food: 3
Service: 5
The service was great, but when I went up to the counter to order an orange julius he said we don't sell them anymore!
Atmosphere: 4
Food: 1
Service: 5
Was told to pull forward and they bring out my melted shake that was soup and my wife's blizzard pretty melted also. It was the worst shake I've ever had!
Food: 1
Service: 4
I was sitting in my car with my child enjoying our meal after purchasing it through the drive-thru. While eating our food, the man in the photograph approached my car and told me that his boss does not want anyone parked in the parking lot. I gave him a nod as I was still chewing my food. This man immediately became extremely rude, defensive, and demanded that I left the premises immediately. He even cussed in front of my child! I had not even spoken a word, just gave him a nod of acknowledgement. I do not appreciate being approached while eating my food. I was not loitering, I was a paying customer. I have reached out several times regarding this issue, and the owner refuses to speak or resolve this issue. I have never in my life experienced anything like this... and we will never return to this location.
Parking: Not allowed to utilize the parking lot to eat drive-thru orders
Atmosphere: 1
Food: 2
Service: 1
Stopped in for Blizzards, snickers is the best.. it was perfectly made and a great ending to the day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Cheese Curds, Blizzard, Sundaes, Fries
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