Dunkin'
2660 Dodge St Suite 200, Dubuque
(563) 556-1228
Recent Reviews
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I am here almost everyday and everytime I tell them lightly toasted I get my sandwich back hard and burnt the workers seem to not understand what lightly toasted means
Atmosphere: 5
Food: 1
Service: 2
Bad customer service
Atmosphere: 1
Food: 3
Service: 1
The fastest, friendliest and most consistent Dunkin I have ordered drinks from and I have been to Dunkin’s in Cali, Florida and Texas over the years. I truly appreciate this location.
Atmosphere: 5
Food: 5
Service: 5
Went to Dunkin to get 2 small drinks 1 was an iced latte and the other a chocolate chip cheesecake milkshake, ordered from the kiosk waited a couple minutes for my 1st drink that was okay waited another maybe 10 minutes for my milkshake the staff wasn’t acknowledgeable of any customers finally someone asked have I been helped and they finally started making the milkshake. It wasn’t even the right milkshake then was told they don’t have it. Also ordered some valentines munchkins and had to wait for those to be handed a bag of some chocolate donuts! Staff was horrible, customer service was horrible!!!!!!! Not happy at all with this experience
Atmosphere: 1
Food: 1
Service: 1
Coffee and food were excellent. Staff was top notch. Tables could have been a bit cleaner. Overall a great place to take a break.
Atmosphere: 4
Food: 5
Service: 5
Why do you close so early?!?
Atmosphere: 1
Food: 1
Service: 1
Decent Dunkin and has all the usuals.
Atmosphere: 4
Food: 5
Service: 4
Didn’t receive napkins and my croissants were hard and burnt why can’t I come thru once without a problem with the food
Atmosphere: 1
Food: 1
Service: 1
Came thru drive thru for the meal deal asked for a croissant was given a bagel was working so didn’t bother coming back just came today and was told they don’t have croissants I should be reimbursed specially because the bagel was hard
Atmosphere: 1
Food: 1
Service: 1
The staff is always friendly and quick!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The wait was long and the woman working the counter didnt speak to any customers unless spoken to. People didnt know where to pick up or order everyone just stood around as the one employee available ignored everyone while filling orders. She wasnt rude just not friendly or helpful.
The food is never made right, the coffees are barely ever made right. This Dunkin is lucky there isn't another Dunkin in town, because thats the only reason I continue to come to this establishment. There is only like 3 women there that actually kinda know what they're doing and let me tell you it is not the cook 😅
Edit 11/21/25 this Dunkin still sucks. Food severely undercooked and always cold, drinks never made right even though it's written right on the ticket. I have been a barista, it's not hard. All the surveys I've done to tell this establishment that something is wrong go unnoticed. This location needs to improve.
Atmosphere: 1
Food: 1
Service: 1
Thee best coffee ever and the customer service is awesome.
Atmosphere: 5
Food: 3
Service: 5
Packed and backed up overpriced coffee
Atmosphere: 2
Food: 3
Service: 2
Slow drive through
Food: 1
Service: 2
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