Jack's Chicken Palace
1107 University Ave, Dubuque
(563) 588-2003
Recent Reviews
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Tasty food, carry out only. Quickly served.
Atmosphere: 5
Food: 5
Service: 5
No better chicken anywhere.
Atmosphere: 5
Food: 5
Service: 5
I don't think anything is as good as it was 20 years ago but Jack's is pretty close.
Atmosphere: 5
Food: 4
Service: 4
Their pike is to die for.
Ordered Catfish dinner Sunday. Absolutely horrible. Fish still had blood in it & fries were soggy as hell. Not to mention Coleslaw taste terrible. Place use to have awesome food, new owners ruined it. No more Jack's for me !
Jacks has always been a great chicken spot. I have to say they sold the business and it sold out the food. I had dinner there last night and it was horrible! The mac salad had no sauce. Chicken was gr
Ordered 8 piece chicken and large onion rings. Chicken was very small pieces: one breast, one leg, two wings, four thighs. Onion rings were half fries and burnt. So disappointing
Food was incredibly good! Breading was crispy and the chicken was juicy
Chicken was very good, Fry's underdone and the bun was terrible. Guys working the counter are friendly and courteous.
chicken, fries and onion rings were all very good, however they changed the macaroni salad and coleslaw recipes. Both too dry! jacks coleslaw used to be the best in town. You guys need to bring back the original macaroni and coleslaw recipes. I am thinking it’s not made in house anymore.
Restaurantji Recommends
Ordered 3 chicken dinners 1 with onion rings instead of fries, in which they CHARGE EXTRA FOR (which is fine), Mac salad and 2 extra rolls tonight. I got there, they informed me that they cooked my chicken in the fish fryer and it was going to be re-dropped. They told me it would be 12 more minutes because mine was burnt. Okay fine. Well it was 20 minutes. Still, fine whatever. But from the time i ordered to the time i sat to eat it had been an hour. With previous owners it was in and out in no time. I could order, pickup and eat in less than an hour. Anyways. I sat down to eat, opened the box and they didn't put my onion rings in with the chicken dinner. If I liked fries, wouldn't have been charged extra and not just waited an hour for this, i wouldn't have cared as much. But to do all that jussssst to have it wrong, ugh. I tried calling up there 4 times and then I'm pretty sure they unplugged the phone or shut it off because I called and additional 3 times and got a dial tone. Since it was close to 8pm I'm sure that's what they did. I'm annoyed. We used to eat here literally once a week and gave the new owners a fair chance. But they've tweaked some things... which I've gotten over... but after this...I'm over it. NO THANKS JACKS.
Ordered 3 chicken dinners 1 with onion rings instead of fries, in which they CHARGE EXTRA FOR (which is fine), Mac salad and 2 extra rolls tonight. I got there, they informed me that they cooked my chicken in the fish fryer and it was going to be re-dropped. They told me it would be 12 more minutes because mine it was burnt. Okay fine. Well it was 20 minutes. Still, fine whatever. But from the time i ordered to the time i sat to eat it had been an hour. With previous owners it was in and out in no time. I could order, pickup and eat in less than an hour. Anyways. I sat down to eat, opened the box and they didn't put my onion rings in with the chicken dinner. If I liked fries, wouldn't have been charged extra and not just waited an hour for this, i wouldn't have cared as much. But to do all that jussssst to have it wrong, ugh. also. the rolls were got in the chicken dinner are a new style. but the 2 rolls i ordered extra were the old "normal" ones and the edges of them were so stale. I tried calling up there 4 times and then I'm pretty sure they unplugged the phone or shut it off because I called and additional 3 times and got a dial tone. Since it was close to 8pm I'm sure that's what they did. I'm annoyed. We used to eat here literally once a week and gave the new owners a fair chance. But they've tweaked some things... which I've gotten over... but after this...I'm over it. NO THANKS JACKS.
Ordered 3 chicken dinners 1 with onion rings instead of fries, in which they CHARGE EXTRA FOR (which is fine), Mac salad and 2 extra rolls tonight. I got there, they informed me that they cooked my chicken in the fish fryer and it was going to be re-dropped. They told me it would be 12 more minutes because mine was burnt. Okay fine. Well it was 20 minutes. Still, fine whatever. But from the time i ordered to the time i sat to eat it had been an hour. With previous owners it was in and out in no time. I could order, pickup and eat in less than an hour. Anyways. I sat down to eat, opened the box and they didn't put my onion rings in with the chicken dinner. If I liked fries, wouldn't have been charged extra and not just waited an hour for this, i wouldn't have cared as much. But to do all that jussssst to have it wrong, ugh. I tried calling up there 4 times and then I'm pretty sure they unplugged the phone or shut it off because I called and additional 3 times and got a dial tone. Since it was close to 8pm I'm sure that's what they did. I'm annoyed. We used to eat here literally once a week and gave the new owners a fair chance. But they've tweaked some things... which I've gotten over... but after this...I'm over it. NO THANKS JACKS.
Not sure what has happened to the menu, but purchased some potato salad yesterday. They said it was a fresh batch. Couldn't eat it. Tasted like chemicals or unwashed veges in it. Thoughly disgusting. What happened to this place. Don't see a reason to come back. The quality of food has dropped dramatically.
Could've been better
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