Jack's Chicken Palace
1107 University Ave, Dubuque
(563) 588-2003
Recent Reviews
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Jacks has always been a great chicken spot. I have to say they sold the business and it sold out the food. I had dinner there last night and it was horrible! The mac salad had no sauce. Chicken was gr
Ordered 8 piece chicken and large onion rings. Chicken was very small pieces: one breast, one leg, two wings, four thighs. Onion rings were half fries and burnt. So disappointing
Food was incredibly good! Breading was crispy and the chicken was juicy
Chicken was very good, Fry's underdone and the bun was terrible. Guys working the counter are friendly and courteous.
chicken, fries and onion rings were all very good, however they changed the macaroni salad and coleslaw recipes. Both too dry! jacks coleslaw used to be the best in town. You guys need to bring back the original macaroni and coleslaw recipes. I am thinking it’s not made in house anymore.
Ordered 3 chicken dinners 1 with onion rings instead of fries, in which they CHARGE EXTRA FOR (which is fine), Mac salad and 2 extra rolls tonight. I got there, they informed me that they cooked my chicken in the fish fryer and it was going to be re-dropped. They told me it would be 12 more minutes because mine was burnt. Okay fine. Well it was 20 minutes. Still, fine whatever. But from the time i ordered to the time i sat to eat it had been an hour. With previous owners it was in and out in no time. I could order, pickup and eat in less than an hour. Anyways. I sat down to eat, opened the box and they didn't put my onion rings in with the chicken dinner. If I liked fries, wouldn't have been charged extra and not just waited an hour for this, i wouldn't have cared as much. But to do all that jussssst to have it wrong, ugh. I tried calling up there 4 times and then I'm pretty sure they unplugged the phone or shut it off because I called and additional 3 times and got a dial tone. Since it was close to 8pm I'm sure that's what they did. I'm annoyed. We used to eat here literally once a week and gave the new owners a fair chance. But they've tweaked some things... which I've gotten over... but after this...I'm over it. NO THANKS JACKS.
Ordered 3 chicken dinners 1 with onion rings instead of fries, in which they CHARGE EXTRA FOR (which is fine), Mac salad and 2 extra rolls tonight. I got there, they informed me that they cooked my chicken in the fish fryer and it was going to be re-dropped. They told me it would be 12 more minutes because mine it was burnt. Okay fine. Well it was 20 minutes. Still, fine whatever. But from the time i ordered to the time i sat to eat it had been an hour. With previous owners it was in and out in no time. I could order, pickup and eat in less than an hour. Anyways. I sat down to eat, opened the box and they didn't put my onion rings in with the chicken dinner. If I liked fries, wouldn't have been charged extra and not just waited an hour for this, i wouldn't have cared as much. But to do all that jussssst to have it wrong, ugh. also. the rolls were got in the chicken dinner are a new style. but the 2 rolls i ordered extra were the old "normal" ones and the edges of them were so stale. I tried calling up there 4 times and then I'm pretty sure they unplugged the phone or shut it off because I called and additional 3 times and got a dial tone. Since it was close to 8pm I'm sure that's what they did. I'm annoyed. We used to eat here literally once a week and gave the new owners a fair chance. But they've tweaked some things... which I've gotten over... but after this...I'm over it. NO THANKS JACKS.
Not sure what has happened to the menu, but purchased some potato salad yesterday. They said it was a fresh batch. Couldn't eat it. Tasted like chemicals or unwashed veges in it. Thoughly disgusting. What happened to this place. Don't see a reason to come back. The quality of food has dropped dramatically.
Could've been better
Great customer service
Restaurantji Recommends
Amazing food and friendly staff!
Awesome burgers, chicken, and sides.
Straight up owners. Our order was mixed up with someone else and we had to reorder while we were there. They had the Decency to give us a refund on the original and cook a new order without a charge. A meal for four people at no charge, that's above and beyond THANK YOU. Jim Scott Jen and Kyle. See you guys next Friday for a couple fish dinners.
The chicken here is amazing! I ordered 300 pieces of chicken for a party, and they delivered. It was a bit of a challenge because I was ordering from out of town, but Shawn was professional and worked with my budget. The chicken was delivered warm and delicious. I have no complaints and will definitely recommend this place! I wish I could have taken pictures.
Atmosphere: 5
Food: 5
Service: 5
Hi guys just wanted to let you know the diner roll that came with my meal tonight had mold on it the rest of our food was great just might need to check those before serving.
Atmosphere: 4
Food: 4
Service: 4
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