Hit or Miss on service but the food is usually what you’d expect of good McDonald’s food.
Kid-friendliness: Has playground inside and kids meals
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mcgriddles, Happy Meal, McDonald's Big Mac, Mcmuffin, French Fries
S. Matthews
You'd think McDonald's wouldn't run out of tea.
Atmosphere: 2
Food: 5
Service: 1
Heather Jacobson
Hands down the best McDonald’s experience ever, and we’ve been to McDonald’s a million times. The lady manager with shorter hair was the sweetest McDonald’s employee we’ve ever encountered. She handled the rush with ease and made sure everyone was taken care of, taking orders and running food. The kitchen made the food so fast despite the rush. We have never been to this McDonald’s before but we will make the 20 min drive again, just to have this experience again.
Atmosphere: 5
Food: 5
Service: 5
missourioregon
Crowded
Zendaya Morgan
The guy at the drive through window was the rudest person I have ever encountered in a business. I asked him to please hand me our order one at a time, he would not. He handed me four juices and when I asked him not to do that, he laughed at me and dropped them in my window. I said to him that I asked him to hand them to me one at a time and he said you have two hands. He continued to laugh. My kids opened their happy meals and all the fries were cold. I would NOT recommend this McDonalds to anyone. I know we will never stop there again.
Food: 1
Service: 1
Amber Hamm
They got my order wrong and upcharge me for a large drink and fries which I didn't ask for. I brought it up the manager. She gave me back a dollar which should of been more due to the fact i got two meals. She remade the my food. This is not the first McDonald's in Dubuque that had upcharge me for drink and fries without asking me.
Atmosphere: 2
Food: 2
Service: 2
Roy Salcedo
This McDonald's is understaffed even though the staff is super nice. The place was super busy. The drive through had a line and inside there were at least 9 parties in front of me. It is the the longest wait I have ever had in any McDonald's. There were nothing but issues with ever order. There was a lady whose order just disappeared from their system. All the orders on the screen showed all the orders being served when they had not even started them. They were out of chocolate milk for my son's Happy Meal. When a McDonald's runs out of something it is evident there are underlying issues there.
Also, I ordered a double quarter pounder which from my understanding McDonald's makes fresh. Well, the patties were dry and just about burnt. There were also some black pieces of something on my patties and in the box.
Lastly, the Play Place is decent and there is a big area for seating but would not recommend stopping hear because you will stay way longer than you want to stay.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Happy Meal, French Fries
Spaz
Half of my 50 dollar order was missing wanted all replaced bc by the time i got home my food was cold. Will never come here again. Customer service in this place is disgusting
Atmosphere: 1
Food: 1
Service: 1
Andrew Koellner
Terrible service. Took 30 minutes to get food, by the time we got it, it was cold. Guy at the window made the orders of the cars behind us first, then told us that we didn’t order food.
Food: 1
Tami Lansing
Nicely redone McDonalds. Ordered online and it ready when I went in.
They forgot a double quarter pounder in my to go bag
Michele Bleymeyer
It was excellent. No problems at all. Their breakfasts R always great. Even got Napkins this time as we were traveling.
Parking: Lots of free parking
Kid-friendliness: Lots 2 choose from
Wheelchair accessibility: Available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin, Mccafé Caramel Iced Coffee, Hotcakes, Apple Pie, French Fries
Judy Stoll
Very poor service, I was happy to see a place where so many Hispanics were employed, then my order was wrong . I ordered a fish filled, I was charged for a chicken filet, what I got was a McCracken. SO I was wronged twice, plus the clerk told me I was wrong, while another customer said I was right. I called and asked to speak to a manager and was hung up on
Eva White
Bathroom needed a little maintenance but the food was fast and I got a free sauce
R L
1.5 burgers on a double quarter pounder. Is inflation hitting you that hard or are your employees going that hungry ?
Hit or Miss on service but the food is usually what you’d expect of good McDonald’s food.
Kid-friendliness: Has playground inside and kids meals
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mcgriddles, Happy Meal, McDonald's Big Mac, Mcmuffin, French Fries
You'd think McDonald's wouldn't run out of tea.
Atmosphere: 2
Food: 5
Service: 1
Hands down the best McDonald’s experience ever, and we’ve been to McDonald’s a million times. The lady manager with shorter hair was the sweetest McDonald’s employee we’ve ever encountered. She handled the rush with ease and made sure everyone was taken care of, taking orders and running food. The kitchen made the food so fast despite the rush. We have never been to this McDonald’s before but we will make the 20 min drive again, just to have this experience again.
Atmosphere: 5
Food: 5
Service: 5
Crowded
The guy at the drive through window was the rudest person I have ever encountered in a business. I asked him to please hand me our order one at a time, he would not. He handed me four juices and when I asked him not to do that, he laughed at me and dropped them in my window. I said to him that I asked him to hand them to me one at a time and he said you have two hands. He continued to laugh. My kids opened their happy meals and all the fries were cold. I would NOT recommend this McDonalds to anyone. I know we will never stop there again.
Food: 1
Service: 1
They got my order wrong and upcharge me for a large drink and fries which I didn't ask for. I brought it up the manager. She gave me back a dollar which should of been more due to the fact i got two meals. She remade the my food. This is not the first McDonald's in Dubuque that had upcharge me for drink and fries without asking me.
Atmosphere: 2
Food: 2
Service: 2
This McDonald's is understaffed even though the staff is super nice. The place was super busy. The drive through had a line and inside there were at least 9 parties in front of me. It is the the longest wait I have ever had in any McDonald's. There were nothing but issues with ever order. There was a lady whose order just disappeared from their system. All the orders on the screen showed all the orders being served when they had not even started them. They were out of chocolate milk for my son's Happy Meal. When a McDonald's runs out of something it is evident there are underlying issues there.
Also, I ordered a double quarter pounder which from my understanding McDonald's makes fresh. Well, the patties were dry and just about burnt. There were also some black pieces of something on my patties and in the box.
Lastly, the Play Place is decent and there is a big area for seating but would not recommend stopping hear because you will stay way longer than you want to stay.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Happy Meal, French Fries
Half of my 50 dollar order was missing wanted all replaced bc by the time i got home my food was cold. Will never come here again. Customer service in this place is disgusting
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Took 30 minutes to get food, by the time we got it, it was cold. Guy at the window made the orders of the cars behind us first, then told us that we didn’t order food.
Food: 1
Nicely redone McDonalds. Ordered online and it ready when I went in.
Kid-friendliness: This location had a play place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They forgot a double quarter pounder in my to go bag
It was excellent. No problems at all. Their breakfasts R always great. Even got Napkins this time as we were traveling.
Parking: Lots of free parking
Kid-friendliness: Lots 2 choose from
Wheelchair accessibility: Available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin, Mccafé Caramel Iced Coffee, Hotcakes, Apple Pie, French Fries
Very poor service, I was happy to see a place where so many Hispanics were employed, then my order was wrong . I ordered a fish filled, I was charged for a chicken filet, what I got was a McCracken. SO I was wronged twice, plus the clerk told me I was wrong, while another customer said I was right. I called and asked to speak to a manager and was hung up on
Bathroom needed a little maintenance but the food was fast and I got a free sauce
1.5 burgers on a double quarter pounder. Is inflation hitting you that hard or are your employees going that hungry ?
Atmosphere: 1
Food: 1
Service: 1
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