McDonald's

1915 John F Kennedy Rd, Dubuque
(563) 582-9608

Recent Reviews

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Sam Koopmann

“Machine isn’t working”

Atmosphere: 1

Food: 1

Service: 1

J Koju alfred

YALL DONT GO TO THIS MCDONALD!! Earlier I went to order my child something and mid way of me ordering the person that was taking my order yelled at me through the screen saying “WHATTT ELSE?” And I told them what else it was that I needed to order and b4 I could even say my last order she said “second window” bt I wasn’t even done talking!🙄i went up to the second window like I was told to do and there was two females standing and one of them opened the window and I asked her “WHO WAS TAKING MY ORDER?” Than the female staff told me my total but I wasn’t even asking about it! I asked again “who took my order back there” and the staff said “I DONT KNOW” and I straight up said “why did yall just scream at me back there” and she(staff) didn’t say anything than I told them again “YALL WANTED TO WORK HERE HAVE SOME PATIENCE AND MANNERS BECAUSE YALL CHOSE TO WORK HERE”!!! I hate this McDonald and this wasn’t the first time this had happened to me in this specific McDonald but I was nice enough about it and kept coming here but I swear today was my LAST DAY COMING HERE! I WILL NEVER COME TO THIS MCDONALD AGAIN!!!!!

Atmosphere: 1

Food: 1

Service: 1

Andrew Warf

Forgets food and will argue with you when u have a recipe because they don’t speak English.

Atmosphere: 1

Food: 1

Service: 1

Joann Lynch

Girls laughing taking my order. Using app and not listening or hearing. Typing in wrong order on screen as maybe two taking orders at same time. Happened more than once there. Commend the work ethic, just need to work on customer service.

Food: 4

Service: 2

Tiffiny Clark

Wish they had my hot mocha

Atmosphere: 4

Food: 3

Service: 3

Alaina Hagerty

I used points to get a free 6pc chicken nugget but I was then charged for them. Not only did they charge me for something I used points for I gave them a 10 dollar bill and they only gave me 61 cents back . The 6pc only cost 3.39 when I brought this up to them and asked for some money back they closed the window in my face and wouldn’t open it again. I want my money back….

Sam Feehan

Just went through drive through diet coke taste like mixed with sprite and both orders of fries were not even close to full what a rip off

Atmosphere: 1

Food: 1

Service: 1

Joe Spice

Good late night service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Mcnuggets, French Fries

Frank Schroeder

Fast food is something quick. However, the fries were bad. They are nothing like they used to be. I stop at a Mac's about twice a year, but this trip made me decide to skip it totally.

Atmosphere: 3

Food: 2

Service: 3

Aiva Moore

Never order through the app from this location. All levels chain of command were unfathomably unprofessional and quite frankly rude. Refusing to give me my pickup order or my money back.

I had placed a pickup order 10-15 min before breakfast ended, to ensure I could get breakfast before they stopped serving. My order went through, gave me a code, and I left to retrieve my order. I arrive 20 min later, give them my code (so now it reflects I picked up my order on the app), and everyone including the manager acts confused. They all said they did not have any food for me because breakfast had just ended. Confused I say oh I didn’t realize I had to come by a certain time it didn't specify. I thought my food would be prepared and set aside like how most other restaurants operate? Isn't that the point of pickup? I then ask for a refund, and to my surprise everyone continues to act confused as if not to understand a single word out my mouth! I then ask if they can substitute with food from the lunch menu (because I just needed to eat at this point), and again met with a confused head shake. The money spent on that order was my only means to eat that day. So for them to confirm YES I would not be getting my money back OR even food to substitute. Wow. I call the following morning seeing if I could come in and pick up my order now that it was breakfast block again. They answered the phone, I asked if I could come get a pickup order that wasn't fulfilled the previous morning- and they HUNG UP ON ME! I am disheartened and disgusted by this whole situation with this entire crew. Especially since I try to meet everyone with kindness and grace knowing the uncertainty of what they may be going through. Drive thru attendant, first window, second window, AND the manager on duty were incredibly dismissive. Please protect your wallet! 10/31/24 10:56am

Food: 2

Service: 1

Maureen Barry

Absolutely terrible chocolate shake. Ended up throwing it out.

Food: 1

Beverly Miller

Always stop in this McDonald's! Service is great, smiling faces

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Mcnuggets, Cheeseburger, French Fries

Leila Rosalie “Rose” Collins

The employees have never messed up or been rude a single time in all my time living here

Atmosphere: 5

Food: 5

Service: 5

Karen Schloss

I always use the mobile app and drive through.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Crispy Chicken Sandwich, Mcchicken, Quarter Pounder with Cheese

Leo Grassel

Fry’s are horrible just cooked no salt it’s like the used to cooking for old folks that can’t handle any salt. And they took forever when it was just fry’s and I place a order a head.

Atmosphere: 1

Food: 1

Service: 1

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