Placed an order via the mobile app for 2 combo meals and a 3 piece chicken strips. There was 3 cars in the drive thru lane when we arrived. When it was our turn at the speaker they came on and said we would be right with you. They then turned off the monitor. Five minutes later they came back and I shared we had a mobile order. We pulled forward to the 2nd window which was vacant at the time. They gave us our drinks and asked us to pull ahead and they would bring our remaining order out. We did and sat for 25 additional minutes waiting for our order. Of If I had not already paid and placed our order before the wait at the ordering speaker I would have left, same as waiting for our food… Wendy’s used to be a “better” choice for fast food in the Dubuque are, apparently that has changed!
Atmosphere: 1
Food: 1
Service: 1
Loraine Kelly
waited in the drive thru line for a hot minute JUST to get my orders . Person taking my order was rude and it took more than 15 mins to get my order . mind you , i was the only costumer . Workers are chit chatting like they have no work to do .
Atmosphere: 1
Food: 1
Service: 1
Joseph Williams
We had coupons for free frosties
Atmosphere: 5
Food: 5
Service: 5
Liv Sullivan
Went to get food a few different times from there. Managers have poor attitudes, co workers being inappropriate with one another (touching/ kissing, talking disgustingly etc.) and food is usually undercooked.
Atmosphere: 1
Food: 1
Service: 1
Barb Digmann
The meat on the burgers were undercooked. The staff were fighting in the back. It is rare we go to Wendy's and it will be a bit before we go back if ever.
Atmosphere: 2
Food: 3
Service: 3
Chris “CC” Crall
Very slow
Atmosphere: 1
Food: 3
Service: 1
Lisa Barrios
I love Wendys, but their burgers could not get any smaller
Kristen Cadman
Our cashier Chris was so nice and friendly, our food served within the minute, would highly recommend to friends
This is a great Wendy's! It was very clean and the staff was so friendly to our big family! They also kept our large order straight, and it was fresh and good. Highly recommend!
Garren Bugh
Very slow, mediocre service. Only one car in front of us & multiple people working, but they took 10 minutes to get our food and didn't give us straws for our drinks.
Atmosphere: 4
Food: 4
Service: 1
Gregg and Tina Lee
Waited at counter for 10 minutes for service,even though we saw a worker. We yelled,whistled, but nothing. My wife went to speak to him and a woman came out of side room and demanded forcefully why she was there. Told her we were trying to get someone's attention. She said we're busy? We were the only ones in the store and there was 1 car in drive thru. 6/21 at 9:45 am. Thought she was rude and took little pride in her work
Atmosphere: 1
Food: 5
Service: 1
James Condy
Everything was done well this time, glad my last experience was just a fluke
Atmosphere: 5
Food: 5
Service: 5
Heine Service & Transport
Cashier was insanely rude over intercom and at window. Figured he was having a bad day so when he asked me to pull forward i smiled and said sure thing. Made me wait 10 minutes for a cold burger and practically threw it in the window of my pickup. Just do yourself a favor and go to the Wendy’s downtown or avoid it all together. If the lobby was open id have taken it all in and just got my money back.
Fastest service between all of them.
Atmosphere: 5
Food: 5
Service: 5
Service here is very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Placed an order via the mobile app for 2 combo meals and a 3 piece chicken strips. There was 3 cars in the drive thru lane when we arrived. When it was our turn at the speaker they came on and said we would be right with you. They then turned off the monitor. Five minutes later they came back and I shared we had a mobile order. We pulled forward to the 2nd window which was vacant at the time. They gave us our drinks and asked us to pull ahead and they would bring our remaining order out. We did and sat for 25 additional minutes waiting for our order. Of If I had not already paid and placed our order before the wait at the ordering speaker I would have left, same as waiting for our food… Wendy’s used to be a “better” choice for fast food in the Dubuque are, apparently that has changed!
Atmosphere: 1
Food: 1
Service: 1
waited in the drive thru line for a hot minute JUST to get my orders . Person taking my order was rude and it took more than 15 mins to get my order . mind you , i was the only costumer . Workers are chit chatting like they have no work to do .
Atmosphere: 1
Food: 1
Service: 1
We had coupons for free frosties
Atmosphere: 5
Food: 5
Service: 5
Went to get food a few different times from there. Managers have poor attitudes, co workers being inappropriate with one another (touching/ kissing, talking disgustingly etc.) and food is usually undercooked.
Atmosphere: 1
Food: 1
Service: 1
The meat on the burgers were undercooked. The staff were fighting in the back. It is rare we go to Wendy's and it will be a bit before we go back if ever.
Atmosphere: 2
Food: 3
Service: 3
Very slow
Atmosphere: 1
Food: 3
Service: 1
I love Wendys, but their burgers could not get any smaller
Our cashier Chris was so nice and friendly, our food served within the minute, would highly recommend to friends
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is a great Wendy's! It was very clean and the staff was so friendly to our big family! They also kept our large order straight, and it was fresh and good. Highly recommend!
Very slow, mediocre service. Only one car in front of us & multiple people working, but they took 10 minutes to get our food and didn't give us straws for our drinks.
Atmosphere: 4
Food: 4
Service: 1
Waited at counter for 10 minutes for service,even though we saw a worker. We yelled,whistled, but nothing. My wife went to speak to him and a woman came out of side room and demanded forcefully why she was there. Told her we were trying to get someone's attention. She said we're busy? We were the only ones in the store and there was 1 car in drive thru. 6/21 at 9:45 am. Thought she was rude and took little pride in her work
Atmosphere: 1
Food: 5
Service: 1
Everything was done well this time, glad my last experience was just a fluke
Atmosphere: 5
Food: 5
Service: 5
Cashier was insanely rude over intercom and at window. Figured he was having a bad day so when he asked me to pull forward i smiled and said sure thing. Made me wait 10 minutes for a cold burger and practically threw it in the window of my pickup. Just do yourself a favor and go to the Wendy’s downtown or avoid it all together. If the lobby was open id have taken it all in and just got my money back.
Atmosphere: 1
Food: 1
Service: 1
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