Came in with my two kids got a 8 piece meal. Waited almost a half hour for cold corn cold gravy soggy greasy so called extra crispy chicken and when did they start cutting their wings in half we got two wing tips they counted as two pieces in our bucket for sure the last time I'll ever go to the ft Madison location
Atmosphere: 1
Food: 1
Service: 1
Brodie Jones
It gave me food poisoning I was sick for days and the chicken is raw
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Mashed Potatoes & Gravy
Darius Mills
As soon as me and my friend walked in an employee said no and walked away was standing there for maybe 2 or 3 hours for service
Atmosphere: 1
Food: 3
Service: 1
Darrell
Food suck get some better weekend cooks every thing cold except biscuits in it half way hard chicken super small plus cold chicken bites wow just horrible yall suck stink to
Atmosphere: 5
Food: 1
Service: 5
James Bohnenkamp
Vegetarian options: taters
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes & Gravy
MDD
KFC has lost its touch, but good for a break from burgers. This place has excellent service. Friendly and even with online ordering, they serve you.
Atmosphere: 5
Food: 4
Service: 5
Michael Stevenson
Stop microwaving everything. It makes the Famous Bowls disgusting by burning the gravy, hardening the corn and overcooks the chicken.
Rex Garrett
Ordered the three-piece combo, it's supposed to be too breasted a wing. It was two wings and her breast. That's the second time. Maybe the last time.
Food: 5
Service: 1
Jeremy Gaugler
They could not get food correct even though I told them three times of what my order was. Had to go back twice do to their not being able to count pieces of chicken or sides that come with a 16pc
Food: 1
Service: 1
David Anderson
NEVER AGAIN !I ordered two, eight-piece buckets of chicken, no sides, from this location and charged $49.20 total. The order couldn't be filled as advertised so smaller pieces were substituted, the chicken pieces were small in general and lacked the quality that KFC was founded on. The order didn't include a single biscuit. I was appaulled at what KFC has become - greed/poor quality - and the fact that I didn't hand the order back to the attendant and refuse the order.I contacted corportate, receiving a return email asking for location and personal information November 20th. Nothing. Another contact on December 7th initiated a phone call the next day from the local manager or franchise owner. I missed the call, but returned a voice mail the same day. It's the 11th and I haven't heard a thing.I guess the minimal amount of effort to restore any sense of customer satisfaction by the company representatives has been met on their end.I will never, never, never support such a lazy, greedy, uncaring company again. Such a shame that one of our great businesses has been allowed to deteriorate so badly. The Colonel must be rolling over in his grave !
I did a pick up from DoorDash it was my first time. I didn’t see the name on the order so I was waiting for the employee to help. I didn’t see her name tag but she was just standing there bad talking someone didn’t stop to help even though I was standing there for a few minutes. Eventually I gotten it figured out and was figuring out the DoorDash app and was still standing there. She comes up and rudely says can I help you with something I just stated I figured it out since you didn’t seem to help. I was walking out of the store with order in hand she loudly was talking about how I was just standing there for minutes just staring at my order like an idiot. This was about 12:55 to 1 pm. She was in her late 40’s shorter stockier brown curly hair.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich
Tim Wardlow
Ordered a chicken strip meal in the drive through. They asked what dipping sauce I wanted. Got home to find I didn't get dipping sauce, a spork to eat my side, or any honey and butter for my roll. Pathetic imitation of KFC. Never drive away from the window here without checking your bag for EVERYTHING.
Atmosphere: 1
Food: 1
Service: 1
Monica Nichols
The fried chicken has been sitting in the warmer for awhile the last 2x we've went.We go around 5pm because it's supper time and there should be FRESH!!
Atmosphere: 5
Food: 2
Service: 5
Joel Dykstra
This was a KFC Taco Bell. it seemed fine. The service was decent and the food was good. There's probably not a lot more to say about it.
Came in with my two kids got a 8 piece meal. Waited almost a half hour for cold corn cold gravy soggy greasy so called extra crispy chicken and when did they start cutting their wings in half we got two wing tips they counted as two pieces in our bucket for sure the last time I'll ever go to the ft Madison location
Atmosphere: 1
Food: 1
Service: 1
It gave me food poisoning I was sick for days and the chicken is raw
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Mashed Potatoes & Gravy
As soon as me and my friend walked in an employee said no and walked away was standing there for maybe 2 or 3 hours for service
Atmosphere: 1
Food: 3
Service: 1
Food suck get some better weekend cooks every thing cold except biscuits in it half way hard chicken super small plus cold chicken bites wow just horrible yall suck stink to
Atmosphere: 5
Food: 1
Service: 5
Vegetarian options: taters
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes & Gravy
KFC has lost its touch, but good for a break from burgers. This place has excellent service. Friendly and even with online ordering, they serve you.
Atmosphere: 5
Food: 4
Service: 5
Stop microwaving everything. It makes the Famous Bowls disgusting by burning the gravy, hardening the corn and overcooks the chicken.
Ordered the three-piece combo, it's supposed to be too breasted a wing. It was two wings and her breast. That's the second time. Maybe the last time.
Food: 5
Service: 1
They could not get food correct even though I told them three times of what my order was. Had to go back twice do to their not being able to count pieces of chicken or sides that come with a 16pc
Food: 1
Service: 1
NEVER AGAIN !I ordered two, eight-piece buckets of chicken, no sides, from this location and charged $49.20 total. The order couldn't be filled as advertised so smaller pieces were substituted, the chicken pieces were small in general and lacked the quality that KFC was founded on. The order didn't include a single biscuit. I was appaulled at what KFC has become - greed/poor quality - and the fact that I didn't hand the order back to the attendant and refuse the order.I contacted corportate, receiving a return email asking for location and personal information November 20th. Nothing. Another contact on December 7th initiated a phone call the next day from the local manager or franchise owner. I missed the call, but returned a voice mail the same day. It's the 11th and I haven't heard a thing.I guess the minimal amount of effort to restore any sense of customer satisfaction by the company representatives has been met on their end.I will never, never, never support such a lazy, greedy, uncaring company again. Such a shame that one of our great businesses has been allowed to deteriorate so badly. The Colonel must be rolling over in his grave !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I did a pick up from DoorDash it was my first time. I didn’t see the name on the order so I was waiting for the employee to help. I didn’t see her name tag but she was just standing there bad talking someone didn’t stop to help even though I was standing there for a few minutes. Eventually I gotten it figured out and was figuring out the DoorDash app and was still standing there. She comes up and rudely says can I help you with something I just stated I figured it out since you didn’t seem to help. I was walking out of the store with order in hand she loudly was talking about how I was just standing there for minutes just staring at my order like an idiot. This was about 12:55 to 1 pm. She was in her late 40’s shorter stockier brown curly hair.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich
Ordered a chicken strip meal in the drive through. They asked what dipping sauce I wanted. Got home to find I didn't get dipping sauce, a spork to eat my side, or any honey and butter for my roll. Pathetic imitation of KFC. Never drive away from the window here without checking your bag for EVERYTHING.
Atmosphere: 1
Food: 1
Service: 1
The fried chicken has been sitting in the warmer for awhile the last 2x we've went.We go around 5pm because it's supper time and there should be FRESH!!
Atmosphere: 5
Food: 2
Service: 5
This was a KFC Taco Bell. it seemed fine. The service was decent and the food was good. There's probably not a lot more to say about it.
Atmosphere: 4
Food: 5
Service: 5
Long wait in drive up but food was good.
Atmosphere: 4
Food: 4
Service: 3
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