Pancheros Mexican Grill - Grimes

Its always a good burrito

Atmosphere: 5

Food: 5

Service: 5

This is the second time I’ve been to this location that the food has been super cold. Like freezing cold. They were out of sour cream, carnitas and queso. It was literally 6:30. The first time the food was cold I was like, stuff happens. This time I’m pissed! Clearly the steam tables aren’t working. I mean the meat was so cold. 🤢

Atmosphere: 4

Food: 1

Service: 1

I love pancheros and just recently moved to grimes so I was excited to try out this location! Before ordering, the only person on the line was cashing out a guest with his gloves ON, then came down to make my food with the gloves that he handled his cash with! I told him to change his gloves which he did. Then I paid with cash as well and he did the exact same thing! Took my cash, did not change his gloves, then went to all the raw meat on the back grills he had cooking and I knowww he is handling that raw meat and then touching everything else. Talk about cross contamination 🤢🤮 I will not be eating here again!! I was absolutely disgusted.

Atmosphere: 1

Service: 1

DoorDasher: Got to Panchero's 10 minutes early but the order left 15 minutes late; I waited 25 minutes for a gd burrito despite being the only person in the store when I arrived because he skipped me 10x.

Atmosphere: 1

Service: 1

I really hate giving negative reviews, especially for brands I genuinely like — and Pancheros is one of them. My wife and I visited this location on October 4th, 2025 (around 3:30 PM) because we’ve always enjoyed the Pancheros experience elsewhere.

However, this visit was disappointing from the moment we walked in. The front counter was empty, and we could hear employees talking in the back, but no one came out to greet us for about two minutes. During that time, my wife noticed a strange smell and pointed out that the place looked poorly maintained — with what seemed like cross-contamination on the line and an overall off energy.

She felt so uneasy that she said, “Let’s go — I don’t trust eating here.” Sadly, I agreed. We ended up leaving without ordering.

I’m sharing this not to tear anyone down but because feedback is how businesses improve. First impressions matter — and it was disappointing to see a brand we’ve always supported present itself this way. I truly hope the owner or manager sees this and takes steps to bring this location back up to the Pancheros standard.

We’ll definitely give it another try someday, hoping for a better experience.

Atmosphere: 1

Service: 1

Me and my daughter ate there today. The food was good, but the girl that works behind the counter is rude and makes rude snarky faces at customers the two guys that works there were nice and friendly though

Atmosphere: 3

Food: 5

Service: 3

Was surprised to get charged for cheese sauce and guacamole ! The burritos were good but who would charge for ketchup on a cheeseburger?

Thier quesadias are fresh off the press.

Atmosphere: 5

Food: 5

Service: 5

What is this velvetta cheese sauce you guys always serve. Emailing this to corporate. On the line you have the traditional white pancheros cheese that looks great but only give ppl this yellow velveeeta cheese that is lidded when they ask for queso.

Trying to save a dollar on the white cheese it appears. Again corporate will hear about this!

I placed an online order and every item was wrong. The burritos were missing half of the ingredients and they were disgusting. The workers were also incredible rude when I picked up the order.

Atmosphere: 1

Food: 1

Service: 1

Waited 30 minutes with 1 person in front of me. They moved so slow a snail would be offended. 20 minutes in I asked if they could turn up the mental capacity. They took it from snail to turtle. Took them so long to make it, it was cold by the time I unwrapped it

Atmosphere: 1

Food: 1

Service: 1

The manager was a great person and the coworkers were nice and helpful

Atmosphere: 5

Food: 5

Service: 5

W restraunt

Atmosphere: 5

Food: 5

Service: 5

Phoenix is the nicest employee ever and my burrito was amazing best panch around!

Atmosphere: 5

Food: 5

Service: 5

this one girl named carly was very disrespectful towards me when i was nothing but nice to her and at first she refused me service for no reason at all

Atmosphere: 1

Food: 1

Service: 1