Papa Johns Pizza
825 NE Gateway Dr STE 104, Grimes
(515) 263-0508
Recent Reviews
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Staff was friendly and helpful and pizza hit the spot
Food: 4
Service: 5
For delivery pizza it’s not bad pizza at all! However the cheese bread is not great. Dominos cheese bread is goated and y’all’s is 2/10. Step that up. Flavor on pizza was pretty good tho for franchise delivery pizza.
Food: 4
Service: 4
Recommended dishes: Pizzas Wings
The employees are extremely rude and unprofessional. So we have ordered here quite a few times and every time it's a 30 minute wait at least, so one night I called because we ordered 30 minutes before time and the guy on the phone said that our order will be ready in 20 minutes but come to find out it was 45 min. I asked the guy why and he said they were busy, I get that but when he said he can just cancel my order otherwise wait it made me think that Papa John's is trash.
Atmosphere: 1
Food: 2
Service: 1
I didn't catch his name, but the employee who was working the overnight late shift at this location between 8/2-8/3 deserves recognition for excellent customer service. He went above & beyond to accommodate us & was very friendly! Give that man a raise!
Atmosphere: 5
Food: 5
Service: 5
Staff there are awesome 👏🏼
Atmosphere: 5
Food: 5
Service: 5
All of the employees were outside out back. When they did decide to come in they gave me a taco pizza with stale chips and all of the toppings baked in.
Atmosphere: 1
Food: 1
Service: 1
My experience at papa John’s was so good. What can I say, everything there was is good. And Blake was a really good staff member.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Blake was an amazing guy to talk to on the phone. He made everything really easy to order and he helped out a lot. Maybe consider giving him a raise.
Atmosphere: 5
Food: 5
Service: 5
Had great service there. They even helped me with the door and offered me plates because we had so many pizzas.
Atmosphere: 5
Food: 5
Service: 5
Awesome pizza and terrific customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was storm chasing all day and hadn't eaten in 12 hours. I ordered on the app in Adel, IA on my way home 3 hours away. I didn't want it made right away as I was too far away so I called the store and Blake took care of me having it hot and ready just like I had asked with plates and napkins for the ride. Great tasting pizza and great service. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Carry out only. Love the app for ordering.
Food: 5
Service: 5
Placed order for delivery through the Papa John's website. I received a message after placing my order that delivery would be handled by DoorDash. Derlivery driver arrived with both boxes not in any thermal pizza bag, just out in the open when the temperature outside is in the single digits. Pizza was barely warm and room temperature in places. No receipt to sign to add a tip. The whole point of a tip is to reward good service. Forcing tips to be entered prior to service is not appropriate as you could tip high and get poor service or tip low and get great service. Bad experience. Will go back to Northern Lights. Better food and they have their own drivers that deliver it hot.
Food: 2
Service: 3
My order was perfect. Great value and quality. It's not too greasy, either. Amazing crust for a pizza chain.
Atmosphere: 5
Food: 5
Service: 5
Take out.
Atmosphere: 5
Food: 5
Service: 5
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