About a year ago I went to this location. I ordered my normal drink a peanut butter power with double espresso. The drink the drink was okay there was a lot of chunks of ice in it this time though . As I took my second drink I noticed an odd texture coming out of the straw... it was a long thick black human hair.... I immediately pulled into the front of the store and took the drink inside with the long black hair hanging out of the straw. That I had pulled out of my mouth. Went up to the counter and I told the ladies I would like a refund period they smiled politely and looked at me and said I'm sorry we don't issue refunds. Would be happy to remake your drink for you. I said honey I don't drink human hair I would like a refund. They refused a refund and said they're supervisor doesn't allow them to give refunds or store credit but they could remake the drink. Again I politely smiled and said I just drank human hair I don't drink human hair I would like a refund after a long debate. And then attempting to call their store supervisor multiple times. I've decided that I guess since they can't give me a refund and I don't want another drink from their store that I suppose I would take some cake bites as a trade if you will... initially they refused this as well. Again after debating with these girls and telling them that I'm not leaving without cake bites or my money back they decided that they would give me a whole whopping three cake bites. The cake bites were not that good . every time I called to talk to the store supervisor they were never available. I just can't help but feel like they could train their stuff a little bit better with customer courtesy and also if I drink human hair I expect I get my money back because that's absolutely mortifying.... I've went back to the store twice and the service is still not fabulous . .. after sharing my experience with the scooters on 63rd and Grand Avenue in West Des Moines I decided that maybe I should write a review.... I would not recommend this scooters to anyone you might take a big old gulp of somebody's hair
Atmosphere: 1
Food: 1
Service: 1
Reginae Tree
Each lady that helped us from taking our order and making our order were so nice and friendly! Even helped us give suggestions on what flavors we personally like ?? THANK YOU TO EACH OF YOU I APPRECIATE THE CUSTOMER SERVICE IN THIS DAY &
Atmosphere: 5
Food: 5
Service: 5
Sherry Ferneau
Not real friendly. Inside of muffin was still cold.
Atmosphere: 3
Food: 3
Service: 3
Karla Corder
The friendliest staff no matter when you go! Orders are always accurate and delicious! So many options to choose from.
Kid-friendliness: Options for food and drinks for kids
Atmosphere: 5
Food: 5
Service: 5
Nancy Hofer
Young man waiting on us was very friendly.
Service: 5
Anita Yates
I tried the carmelishish hot very
Food: 5
Charles Hawkins
On this particular day I was over there just to meet up with somebody that I sold some items on Marketplace. Ask for scooters every time I've gone in there they're friendly the coffee is good
Atmosphere: 3
Food: 3
Service: 3
Debbie Pudans
Everyone is so nice! The coffee is great and the cinnamon rolls even better.
Food: 5
Service: 5
Jerry Salzer
Always a great experience
Atmosphere: 5
Food: 5
Service: 5
Sanin Sinanovic
I stop by this place everyday day and get coffee and breakfast. After today it will be my last time visiting this place. I got charged for a sandwich I didn’t order and cashier charged my card and never offered to refund me the difference for a sandwich I did not even want. I will go somewhere before I come back here to this place again.
Always quick service and fun drink menu. Smoothies are kid friendly, and tea/energy drinks are great if you need a break from coffee.
Brett Ricley
Quality of drinks and treats is always consistent and good. This location is often slower for service and the prices are a little high but that's to be expected. Inside they have a ton of variety in seating options, good WiFi, and a cozy atmosphere.
Atmosphere: 5
Food: 5
Service: 4
Taylor Lovstad
Our absolute favorite Scooters! The coffee is always perfect and the service is great!
Atmosphere: 5
Food: 5
Service: 5
Sally Bale
We went to the counter to place a coffee order. There were 3 gals behind the counter; 2 were working, 1 was leaning on something. No one acknowledged us. We waited for a bit and then walked out. I'm not sure if they even knew we were there. So we went to Smokey Row, where we were immediately greeted and waited on.
Heather Lansink
Stood inside for 5 mins with no one taking orders.
About a year ago I went to this location. I ordered my normal drink a peanut butter power with double espresso. The drink the drink was okay there was a lot of chunks of ice in it this time though . As I took my second drink I noticed an odd texture coming out of the straw... it was a long thick black human hair.... I immediately pulled into the front of the store and took the drink inside with the long black hair hanging out of the straw. That I had pulled out of my mouth. Went up to the counter and I told the ladies I would like a refund period they smiled politely and looked at me and said I'm sorry we don't issue refunds. Would be happy to remake your drink for you. I said honey I don't drink human hair I would like a refund. They refused a refund and said they're supervisor doesn't allow them to give refunds or store credit but they could remake the drink. Again I politely smiled and said I just drank human hair I don't drink human hair I would like a refund after a long debate. And then attempting to call their store supervisor multiple times. I've decided that I guess since they can't give me a refund and I don't want another drink from their store that I suppose I would take some cake bites as a trade if you will... initially they refused this as well. Again after debating with these girls and telling them that I'm not leaving without cake bites or my money back they decided that they would give me a whole whopping three cake bites. The cake bites were not that good . every time I called to talk to the store supervisor they were never available. I just can't help but feel like they could train their stuff a little bit better with customer courtesy and also if I drink human hair I expect I get my money back because that's absolutely mortifying.... I've went back to the store twice and the service is still not fabulous . .. after sharing my experience with the scooters on 63rd and Grand Avenue in West Des Moines I decided that maybe I should write a review.... I would not recommend this scooters to anyone you might take a big old gulp of somebody's hair
Atmosphere: 1
Food: 1
Service: 1
Each lady that helped us from taking our order and making our order were so nice and friendly! Even helped us give suggestions on what flavors we personally like ?? THANK YOU TO EACH OF YOU I APPRECIATE THE CUSTOMER SERVICE IN THIS DAY &
Atmosphere: 5
Food: 5
Service: 5
Not real friendly. Inside of muffin was still cold.
Atmosphere: 3
Food: 3
Service: 3
The friendliest staff no matter when you go! Orders are always accurate and delicious! So many options to choose from.
Kid-friendliness: Options for food and drinks for kids
Atmosphere: 5
Food: 5
Service: 5
Young man waiting on us was very friendly.
Service: 5
I tried the carmelishish hot very
Food: 5
On this particular day I was over there just to meet up with somebody that I sold some items on Marketplace. Ask for scooters every time I've gone in there they're friendly the coffee is good
Atmosphere: 3
Food: 3
Service: 3
Everyone is so nice! The coffee is great and the cinnamon rolls even better.
Food: 5
Service: 5
Always a great experience
Atmosphere: 5
Food: 5
Service: 5
I stop by this place everyday day and get coffee and breakfast. After today it will be my last time visiting this place. I got charged for a sandwich I didn’t order and cashier charged my card and never offered to refund me the difference for a sandwich I did not even want. I will go somewhere before I come back here to this place again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always quick service and fun drink menu. Smoothies are kid friendly, and tea/energy drinks are great if you need a break from coffee.
Quality of drinks and treats is always consistent and good. This location is often slower for service and the prices are a little high but that's to be expected. Inside they have a ton of variety in seating options, good WiFi, and a cozy atmosphere.
Atmosphere: 5
Food: 5
Service: 4
Our absolute favorite Scooters! The coffee is always perfect and the service is great!
Atmosphere: 5
Food: 5
Service: 5
We went to the counter to place a coffee order. There were 3 gals behind the counter; 2 were working, 1 was leaning on something. No one acknowledged us. We waited for a bit and then walked out. I'm not sure if they even knew we were there. So we went to Smokey Row, where we were immediately greeted and waited on.
Stood inside for 5 mins with no one taking orders.
Loading...