We ordered iced nutty Irishman coffee and we watched as they prepared it. It was almost all milk. Maybe two ounces was coffee and we ordered the 20 oz size. It did not taste at all like nuts or coffee. Very disappointing but nice atmosphere.
Atmosphere: 5
Service: 3
Gene Peebles
Love the product, hate the service. Ordered two muffins (both were cold), flavored coffee (was not hot and got regular blend) and wait in drive thru took a really long time. I've ordered coffee in the afternoon on several occasions and the coffee is always barely warm. I love their coffee and sandwiches but would love to see improvements to their customer service.
Atmosphere: 4
Food: 4
Service: 2
Alexandra Hoff
My chicken was cold in the middle and the food just was all around not good. Mocha Java freeze is really good though
Atmosphere: 3
Food: 2
Service: 4
Rachael McIntosh
So usually its great. But lately the last few times I went, service has dropped, at least in the inside counter. I have two examples. First was when I was standing in line and ordered/paid 3 people behind me had their drinks done before me. I didnt say anything assuming it was a 1 time thing. It hasn't been. I try not to be rude to people while they work because i don't know their lives but it just really felt icky. Next example is they would avoid taking my order. One would be focused on the drive through/food. And the other just wondering around refusing to make eye contact. Wasn't even helping the one doing the work. It really sucks to watch but also stand there for 10 minutes. Now before its assumed I have a complicated order... I only order hot coco and maybe a pre wrapped snack from out front.
Atmosphere: 4
Food: 4
Service: 2
Ronald Ellsworth
The staff was amazing and they make one of the best Chai Latte's in Des Moines
Dietary restrictions: They have several olant based options for their drinks
Atmosphere: 4
Food: 4
Service: 5
Jerica Wiborg
New manager and with it cane rude employees. I used to love this location but the amount of eye rolls at come with everything I say isn't worth it anymore. Bye Jayden! You're still my favorite.
Atmosphere: 1
Food: 5
Service: 1
Ramon Slater
Awesome service, greeted with a smile, perfect blend of ingredients for the Carmel Smokey Row shake!! Mmm delicious!!
Atmosphere: 5
Food: 5
Service: 5
Jennifer L. Crandell
This is a great coffee place but their sammys are so good!! Rise and Shine for breakfast and any of the sandwiches on the croissants are delish. I specifically love the veggie one!!
Atmosphere: 5
Food: 5
Service: 5
Holly Short
People are great. Drive thru is fast.
Danielle Thompson
Great location, delicious food and drinks, the staff often mess up my drink order but they always correct it when I ask. They are pretty young so I give them a pass and try to be patient because their menu is huge so it’s probably hard to get things right 100% of the time.I used to drive to Des Moines to get it from the location there so I love having one closer to home.
If this is the Smokey Row connected to HYVEE, we stop here every morning for work and JODI is always there to great us with a smile and is very kind and helpful. Love the hot beverages!
Atmosphere: 5
Food: 5
Service: 5
Beth Davis
4 times I tried to get a bread bowl with cheeseburger chowder & 4 times I struck out. I even called ahead 2 of the times only to find it's gone when I arrive 10 min later.
Atmosphere: 5
Food: 1
Service: 1
Charles Hawkins
Smokey rolls atmosphere inside is so awesome the help is unbelievably friendly Services great. Every chance I get I stop in.
Atmosphere: 5
Food: 5
Service: 5
P.J. Wubbena
Nice coffee shop with plenty of space to meet people for business or personal reasons. The staff are pleasant to interact with. The location is also very convenient. I had the hot chocolate and loved it. I will definitely visit this place again.
We ordered iced nutty Irishman coffee and we watched as they prepared it. It was almost all milk. Maybe two ounces was coffee and we ordered the 20 oz size. It did not taste at all like nuts or coffee. Very disappointing but nice atmosphere.
Atmosphere: 5
Service: 3
Love the product, hate the service. Ordered two muffins (both were cold), flavored coffee (was not hot and got regular blend) and wait in drive thru took a really long time. I've ordered coffee in the afternoon on several occasions and the coffee is always barely warm. I love their coffee and sandwiches but would love to see improvements to their customer service.
Atmosphere: 4
Food: 4
Service: 2
My chicken was cold in the middle and the food just was all around not good. Mocha Java freeze is really good though
Atmosphere: 3
Food: 2
Service: 4
So usually its great. But lately the last few times I went, service has dropped, at least in the inside counter. I have two examples. First was when I was standing in line and ordered/paid 3 people behind me had their drinks done before me. I didnt say anything assuming it was a 1 time thing. It hasn't been. I try not to be rude to people while they work because i don't know their lives but it just really felt icky. Next example is they would avoid taking my order. One would be focused on the drive through/food. And the other just wondering around refusing to make eye contact. Wasn't even helping the one doing the work. It really sucks to watch but also stand there for 10 minutes. Now before its assumed I have a complicated order... I only order hot coco and maybe a pre wrapped snack from out front.
Atmosphere: 4
Food: 4
Service: 2
The staff was amazing and they make one of the best Chai Latte's in Des Moines
Dietary restrictions: They have several olant based options for their drinks
Atmosphere: 4
Food: 4
Service: 5
New manager and with it cane rude employees. I used to love this location but the amount of eye rolls at come with everything I say isn't worth it anymore. Bye Jayden! You're still my favorite.
Atmosphere: 1
Food: 5
Service: 1
Awesome service, greeted with a smile, perfect blend of ingredients for the Carmel Smokey Row shake!! Mmm delicious!!
Atmosphere: 5
Food: 5
Service: 5
This is a great coffee place but their sammys are so good!! Rise and Shine for breakfast and any of the sandwiches on the croissants are delish. I specifically love the veggie one!!
Atmosphere: 5
Food: 5
Service: 5
People are great. Drive thru is fast.
Great location, delicious food and drinks, the staff often mess up my drink order but they always correct it when I ask. They are pretty young so I give them a pass and try to be patient because their menu is huge so it’s probably hard to get things right 100% of the time.I used to drive to Des Moines to get it from the location there so I love having one closer to home.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Wonderful people, wonderful
Atmosphere: 5
Food: 5
Service: 5
If this is the Smokey Row connected to HYVEE, we stop here every morning for work and JODI is always there to great us with a smile and is very kind and helpful. Love the hot beverages!
Atmosphere: 5
Food: 5
Service: 5
4 times I tried to get a bread bowl with cheeseburger chowder & 4 times I struck out. I even called ahead 2 of the times only to find it's gone when I arrive 10 min later.
Atmosphere: 5
Food: 1
Service: 1
Smokey rolls atmosphere inside is so awesome the help is unbelievably friendly Services great. Every chance I get I stop in.
Atmosphere: 5
Food: 5
Service: 5
Nice coffee shop with plenty of space to meet people for business or personal reasons. The staff are pleasant to interact with. The location is also very convenient. I had the hot chocolate and loved it. I will definitely visit this place again.
Atmosphere: 5
Food: 5
Service: 5
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