Starbucks

2255 E 1st St, Grimes
(515) 895-1101

Recent Reviews

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Emily Motsick

not at all accommodating for dairy allergies. when asked to modify, she said “we can’t promise anything.” couldn’t get anything here

Dietary restrictions: none

Service: 1

Nick Hill

The guy with bleeding and peeling hands should not be doing anything food/drink related. Absolutely disgusting. Don’t even want my drink anymore.

Atmosphere: 3

Food: 3

Service: 1

Dee Large

Quick service and caramel macchiato was delish

Atmosphere: 5

Food: 5

Service: 5

Adele

They never have food available. Their online system doesn’t seem to update in real time. Every time I go to this location it feels like a waste of time and gas.

Bott Family

Quick, polite and order was perfection

Atmosphere: 5

Food: 5

Service: 5

Lauren Reiland

I go to this Starbucks regularly, pretty close to everyday and I place a mobile order in advance. The app tells me the progress of my order and I get it with no issue. Today I show up to a completely empty drive thru line and get handed my drink and food item and get told in a VERY rude tone that I need to give them extra time for my order to come in before showing up to get it…I understand some discrepancy in when I placed the order to when I pick it up but the app told me a time it would be ready and the store wasn’t busy at all. The tone was completely unwarranted from someone I’ve never even seen at this location before. I know they probably don’t care but they lost a regular today. I’m not paying that type of money to be spoken to like that.

Kaitlyn Helmick

Cashier in the drive-through, mixed up orders and gave mine to the car front of me. I could see the driver take a drink, and then hand it back to the cashier. When it came to my turn, they proceeded to hand me the same beverage I stated I didn’t want that since I saw him take a drink. When they came back with my “new” drink, it had a lip gloss lip print on the lid. So they never made a new one… GROSS!!!

Food: 1

Service: 1

Phe Phe

I’ve been going to this Starbucks for over a year and never had a problem. I loved it, I come nearly every morning and a lot of the old crew knows me by name. This morning a short purpled haired woman named Mindy or Mandy was possibly the rudest encounter of customer service I have experienced in this whole city. She didn’t give me the correct order and argued with me over it instead of fixing it because “they were busy”. Very disappointing. I’ll be making the extra drive to a different location from now on.

Food: 5

Service: 1

Magarara

Consistently good coffee. Try the iced Americano with heavy cream.

Atmosphere: 4

Food: 4

Service: 5

Taylor Bruse

We have had several issues with this location but the most recent was a little much. My daughter wanted to stop on her birthday as she received a notification from Starbucks that said “enjoy your favorite food or drink on us”. She wanted to order a sandwich. The woman at the drive thru very rude to sighed and said we couldn’t use the points for a sandwich, we could only use it for a drink. When I asked about it she just repeated herself. Okay. We paid for her sandwich and got a chai for myself. While waiting in line, we watched her hair the incorrect drink to the car in front of us several times, the customer would hold the drink and give it back. I ordered a Trenta chai, which I could visibly see was one of the drinks she handed to the people in the car which they handed back. She kept it in her hand as they drove away and handed it directly to me. In any establishment I’ve ever been in, if another customer took that drink in their car and handed it back, the barista would have dumped it out and made a new one, not handed it to the next person. I immediately threw it away and didn’t bother coming back. Caribou is clearly the better way to go.

Atmosphere: 1

Food: 1

Service: 1

Zi Lynn

The staff is always super kind when I go through the drive thru. I usually ask what their favorite drinks are and end up ordering that. They haven't steered me wrong. They are always smiling and seems like they are having a good day.

Atmosphere: 5

Food: 4

Service: 5

Kara Paxton

I go here all the time and my drinks are always amazing. But this one server couldn’t even speak right or form a sentence right so Why work behind the counter. Got my name wrong and everything. Then it CHARGED my account when I simply said I was SCANNING for points. My father had his card by the reader and everything. Brought me into the negatives and proceeded to not apologize and sit there dumbfounded. Absolutely ridiculous? Didnt say they could refund it at all and moved on. Absolutely ridiculous.

Service: 1

Rhonda Stahl

Love love this place!!!

Atmosphere: 5

Food: 5

Service: 5

Jason McSkimming

A must stop of

Atmosphere: 5

Food: 5

Service: 5

Trish Ramirez

I ordered in the app, and my drink was quickly made. My drink was handed to me by a friendly barista who addressed me by name. She had a pup cup ready for my partner in crime .

Vegetarian options: Vegan options: Plant based milk options.

Dietary restrictions: Low or no cal options

Atmosphere: 5

Food: 5

Service: 5

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