Subway
1895 SE Grimes Blvd Suite 107, Grimes
(515) 986-9472
Recent Reviews
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Greyson was so polite and well spoken in assisting me with my order. I complimented him too and he received it with a smile. My sub sandwich was perfectly made well. Not sloppy but neatly dressed. Thanks. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Tristian was great! Very kind and patient.
Atmosphere: 5
Food: 5
Service: 5
Assistant Manager called me and argued with me and said I was wrong then hung up on me!!
As a truck driver, I order 2 footlongs every week for meals in my truck. In the order I DO NOT select sauce and when the app used to let you put instructions I always put in capital letters NO SAUCE .. I can't stand the sauces and for meal prep for a week the sandwich is soggy mess! I have tried speaking with them, but their phone isn't working anymore! I hope the manager or franchise owner sees this and contacts me!
Atmosphere: 2
Food: 1
Service: 1
Extreme poor attention to detail. Wrong bread and apparently in a rush considering he didn’t allow me to finish my sandwich. 04/02/2025 9:00 PM
Have you ever heard of a Franchise restaurant that refuses to honor coupons that are issued by the company? Neither have I until I visited this Subway. Of course, they don't notify you of this until they've made your sandwich and you can't make another decision. Honestly, if they don't like the coupons that help drive customers to their restaurant, my advice would be to take down the Subway branding and just open a deli.
Came in this evening, the guy with pony tail and glasses was very rude. Rushed me through the line, no customer service skills, didn’t get to order more than the one sandwich when I had more to order. Went to talk he interrupted me and said “the veggie station is next step”. So went I went to order more at the register a different guy goes “you’re suppose to do that down there” I replied: “I never got a chance to”. No apologies, felt like a chore to order a sandwich.
Atmosphere: 1
Food: 4
Service: 1
It's getting pricey enough to not want to come back to my favorite restaurant
Atmosphere: 3
Food: 3
Service: 4
Shouldn't use the register then put my vegetables on with the same gloves. That is very unsanitary.
Atmosphere: 3
Food: 3
Service: 2
It's good.
Atmosphere: 3
Food: 5
Service: 3
My daughter picked up the order which was 2 subs a big cookie and 2 3 dollar rollups things. And 2 bags of chips... when we got home there was no cookie or chips. I sent in a complaint online and they haven't even responded. Amazing food. Just check your bags before you leave they may not give you everything you ordered
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Friendly employees !!
Friendly employees !!
Online order was over 20 minutes past the promised time. Multiple people who walked in and ordered on the spot got their sandwiches before I did.
Atmosphere: 4
Food: 4
Service: 2
Came in with my kids and there was no line but we waited for 5-10 mins, they were making sandwiches for someone that had ordered online. Didn’t even say hello, or a I’ll be with you until they made the other order. Just think things should’ve handled differently 🤷♀️
Atmosphere: 5
Food: 5
Service: 2
I echo the comments of others on the coupon non-acceptance. I work at home and live within a mile of the store and would be a routine/weekly customer if not for their stance on coupons. I won't be back.
Food: 4
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