I can't rate the food because the order was wrong. On 11/06/24 at 5:15pm, I stopped at this burger king via the drive-thru. I told the lady taking my order I wanted the "your way meal". When she asked me what sandwich I wanted with it, I said the Chicken. I asked if it was fried or grilled. She told me it was fried as they didn't have drilled chicken anymore. I said ok. I got my order and drove back to my hotel. When I unwrapped the food, I noticed I didn't have the chicken sandwich, I had a Jr whopper. I ordered the chicken because I don't eat beef. I had to drive back over to the BK and told the lady (same one to took my order) that I ordered chicken because I don't eat beef. She said we'll make a fresh one for you. She told the cook she needed a chicken sandwich as she laid the Jr Whopper on the heat bin. I could hear him say "what's wrong with that one?" She told him it was not chicken and he said "I cooked a chicken sandwich. I put it in the bag!" I told her I just wanted my money back as I wasn't there to hear a cook complain about customer service. Since I paid with a CC, I pulled it out so they could refund it to my card and she says "you don't have to pay. You already paid". I told her I just wanted my money back. She asked if I was sure and I said "yes. I didn't come to hear him complain". I ended up getting cash as their system wouldn't process the refund on the CC. Not that I was expecting it, but most FF restaurants offer SOMETHING as an apology for the inconvenience of having to make TWO trips to get a simple order. I travel throughout the state for work and can honestly say, this is almost the WORST effort at customer service I have had; second only to Long John Silver....both Urbandale and Council Bluffs! Save yourself the trouble and go to Subway just down the street!
Atmosphere: 1
Service: 1
LAURIE WILKE
Whopper Jr duo ordered. Both sandwiches were not even close to warm. Just because you have a special doesn't mean you can make them up ahead so you have plenty. Bad Bad Bad. Time for a new fast food place to come to Harlan.
Atmosphere: 3
Food: 2
Service: 3
hannah bryant
Not sure why the only fast food place in Harlan is burger king, but they need to change it to something good like a wendy’s or a chick fil a. When i went here growing up I got food poisoning twice the floors are always sticky and ex employees have said don’t eat here. Pretty much every BK I have ever been to in my life has made me extremely sick, needless to say if there was a choice between starving and eating burger king I would pick starving.
A big question you know what.
They kicked my friends out of the drive through supposedly because one didn't speak English and they were all Mexican they yelled "get out of my drive through" a very unprofessional and not acceptable whatsoever I won't be going back here ever again the inside is absolutely disgusting and doesn't look like they've ever cleaned it I've seen dead mice it's honestly just disturbing
Don't bother hoping to get what you went in for...aint happening. They are out of it. Then when you figure out something else and pay for it. Yeah you get to the truck...you look after getting on the road...you aint getting that either. Paid 5.95 for a piece of toast. Asked for an extra maple syrup packet...as the Mgr was filling my bag...got none instead.
Atmosphere: 1
Food: 1
Service: 1
Annette Schmitz
Want to recognize Malia And Amanda at the Burger King in Harlan Iowa They are both great managers Friendly and go the extra mile to get your order right
Atmosphere: 5
Food: 4
Service: 5
Samantha Jo Doonan
Nice and clean restaurant from what iseen i've seen in the past.
The food was hot fresh and the manager was the cashier and she is nice. I will be back again and my name is Mr. B and I live in
Atmosphere: 5
Food: 5
Service: 5
Management and staff in Harlan Iowa are GREAT!! They RULE!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Onion Rings
Fresh burger very good
Atmosphere: 5
Food: 5
Service: 5
There were only two people working, but we still got our food in decent time and the woman who was running the registers was really nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BK Chicken Fries, Flame Grilled Beef, Whopper Jr, Onion Rings
Staff was very friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
I can't rate the food because the order was wrong. On 11/06/24 at 5:15pm, I stopped at this burger king via the drive-thru. I told the lady taking my order I wanted the "your way meal". When she asked me what sandwich I wanted with it, I said the Chicken. I asked if it was fried or grilled. She told me it was fried as they didn't have drilled chicken anymore. I said ok. I got my order and drove back to my hotel. When I unwrapped the food, I noticed I didn't have the chicken sandwich, I had a Jr whopper. I ordered the chicken because I don't eat beef. I had to drive back over to the BK and told the lady (same one to took my order) that I ordered chicken because I don't eat beef. She said we'll make a fresh one for you. She told the cook she needed a chicken sandwich as she laid the Jr Whopper on the heat bin. I could hear him say "what's wrong with that one?" She told him it was not chicken and he said "I cooked a chicken sandwich. I put it in the bag!" I told her I just wanted my money back as I wasn't there to hear a cook complain about customer service. Since I paid with a CC, I pulled it out so they could refund it to my card and she says "you don't have to pay. You already paid". I told her I just wanted my money back. She asked if I was sure and I said "yes. I didn't come to hear him complain". I ended up getting cash as their system wouldn't process the refund on the CC. Not that I was expecting it, but most FF restaurants offer SOMETHING as an apology for the inconvenience of having to make TWO trips to get a simple order. I travel throughout the state for work and can honestly say, this is almost the WORST effort at customer service I have had; second only to Long John Silver....both Urbandale and Council Bluffs! Save yourself the trouble and go to Subway just down the street!
Atmosphere: 1
Service: 1
Whopper Jr duo ordered. Both sandwiches were not even close to warm. Just because you have a special doesn't mean you can make them up ahead so you have plenty. Bad Bad Bad. Time for a new fast food place to come to Harlan.
Atmosphere: 3
Food: 2
Service: 3
Not sure why the only fast food place in Harlan is burger king, but they need to change it to something good like a wendy’s or a chick fil a. When i went here growing up I got food poisoning twice the floors are always sticky and ex employees have said don’t eat here. Pretty much every BK I have ever been to in my life has made me extremely sick, needless to say if there was a choice between starving and eating burger king I would pick starving.
They kicked my friends out of the drive through supposedly because one didn't speak English and they were all Mexican they yelled "get out of my drive through" a very unprofessional and not acceptable whatsoever I won't be going back here ever again the inside is absolutely disgusting and doesn't look like they've ever cleaned it I've seen dead mice it's honestly just disturbing
Atmosphere: 1
Food: 2
Service: 1
Slow service
Restaurantji Recommends
Food was freshly cooked, didn't take long to get, but like most burger kings that have been around, they look run down on the outside.
Atmosphere: 1
Food: 4
Service: 4
100%. If you're looking for a quick fix, place to stop, be prepared to regret it later.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger, Flame Grilled Beef
Don't bother hoping to get what you went in for...aint happening. They are out of it. Then when you figure out something else and pay for it. Yeah you get to the truck...you look after getting on the road...you aint getting that either. Paid 5.95 for a piece of toast. Asked for an extra maple syrup packet...as the Mgr was filling my bag...got none instead.
Atmosphere: 1
Food: 1
Service: 1
Want to recognize Malia And Amanda at the Burger King in Harlan Iowa They are both great managers Friendly and go the extra mile to get your order right
Atmosphere: 5
Food: 4
Service: 5
Nice and clean restaurant from what iseen i've seen in the past.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Chicken Fries, French Fries, Ham Egg & Cheese Croissan'Wich, Cheeseburger, Hamburger, Impossible Whopper, Crispy Chicken Sandwich, Double Quarter Pound King, Egg & Cheese Croissan'Wich, Chicken Nuggets, Rodeo King, Hershey's Sundae Pie, BK Chicken Fries, Flame Grilled Beef, Vanilla Soft Serve, Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Onion Rings
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