Slow go... showed up to the drive thru at about 6pm. Waited at the call box for 2-3 min before anyone spoke to take an order. There were two cars in front of me to the pickup window, took 15-20 minutes to get to the window and them get my food. The only words the employee said to me was my bill amount. They were obviously really understaffed, at least close the drive thru or the internal area if there isnt help. My burger was pretty good, my curly fries were scarce for a medium and not that hot. Prime location for something like this but they need more help or something.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Famous Star Combo
kiara smith
If I could give zero stars I would. Came passing through ordered my food paid over $30 waited over 10 minutes for my food went to get drinks and no ice in the soda machine, and grabbed my food my fault for not checking it in restaurant but had a baby in my arms and a toddler running around so kind of pre occupied.. get out to vehicle and get driving and handing out food and realized I didn't get what I ordered couldn't exactly turn around hauling a 38ft camper. I ordered kids meal which was correct and kids cheese burger a mushroom Swiss burger meal and a regular cheese burger. I get a bacon cheese burger, and some other kind of cheese burger. I called some girl answered the phone and says hello and says I don't know who this is and the phone gets passed around because nobody wants to talk. I called for nothing because they said they can email me or mail me a coupon for getting food I didn't order or even the correct food I did want. Definitely don't recommend. Will not go back over $30 wasted
Denise Knaack
Tried calling ahead for 20 miles and no one ever answered the phone. Would not honor the star value meal. Forgot to give me drink cups. Probably the slowest Hardee’s in the state.
Sherry Kunkel
So I went into their store at at 6:00 in the morning. They had only been open for an hour and I ordered two bacon, egg and cheese biscuits sandwiches. The sandwiches were ice cold. The biscuits were good but nothing was hot. When you try to call the store, you can't get a hold of anybody and when you try corporate office, you get the same result.... So essentially there is no longer any kind of customer care or support at Hardee's so I predict their demise in the distant future unless they change their ways because they're in business because of customers.
Atmosphere: 1
Food: 1
Service: 2
Wallyhinote Hinote
Here lately can not even get the orders right one of the hamburgers that we ordered did not even have the buns on it.
We ordered breaded chicken sandwiches. They were okay. What was impressive was your employee Kathleen. She was so welcoming, polite and service oriented. Not with just us, but I observed this with all of the customers dining during the time we dined there. Interacted with customers, asking how meals were or if anyone needed anything, complementing customers, telling customers she wished them a good day. She made customers feel good, even if the food was okay. Great job young lady!
Atmosphere: 4
Food: 3
Service: 5
Cindy Hanner
My fries were over salted and lukewarm. Burger had way too much sauce. And wasn't asked if I wanted "whipped cream" on my shake. The answer would have been NO! That stuff tastes horrible. Very, very disappointing all the way around.
Got to the drive tru 2 to 3 cars ahead of us. Waited like 5 or so minutes before someone even to are order. And didn't take it in a friendly manner got on the headset and hi what do you want? Like uh OK.... Order one burger and two milkshakes. Other cars pull away first car they are waiting forever for there food. Other two cars go a little faster. By the time we are at the window it's been about 20 minutes. Employee who comes to window seems high out of there mind. Doesn't say anything to us just take money gives us change and the burger. Then leaves again he didn't even say anything my husband almost got confused and thought we were ready to leave then realized that we didn't have our shakes sat there watching employee make shake as if in slow motion took them about 10 minutes. Finally get our shakes they were OK no whip cream. Almost didn't give us straws untell my husband meantioned something. Like normally I'm really patient but this is a little ridiculous.Vegetarian options: There are none
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Frisco Burger
Shelly Teague
No napkins. They put pickles and mayo on my chicken sandwich. Fries were not good. People were friendly, no complaints there buy wont eat there again.
Atmosphere: 3
Food: 3
Service: 3
Deanna N Brandon Kucera
Ordered food. And watched everyone stand around for 20 minutes. Until I asked who was making the food. Then they got to work. Do not waste your time stopping at this Hardee’s in Holstein IA. The service gets worse every year. We only stop once a year.
Drew Dawg
Got two stars for a mostly friendly staff and mostly clean dine in area. Otherwise good luck on getting what you ordered or made how you want it. My recent experience I was indirectly told "oops" for not making my sandwich how I wanted it.Edit: Changed it from two stars to one after getting food poisoning from one of their big cheeseburgers. The pickles and beef patties were tainted. It was nasty. I didn't end up in the hospital but spent several hours destroying a toilet and upset stomach. Not to mention the fries were like limp noodles. Contacted corporate and no response. Tried calling the store and they won't answer the phone. They don't care. I'm now officially done with this location....well Hardee's in general.
Slow go... showed up to the drive thru at about 6pm. Waited at the call box for 2-3 min before anyone spoke to take an order. There were two cars in front of me to the pickup window, took 15-20 minutes to get to the window and them get my food. The only words the employee said to me was my bill amount. They were obviously really understaffed, at least close the drive thru or the internal area if there isnt help. My burger was pretty good, my curly fries were scarce for a medium and not that hot. Prime location for something like this but they need more help or something.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Famous Star Combo
If I could give zero stars I would. Came passing through ordered my food paid over $30 waited over 10 minutes for my food went to get drinks and no ice in the soda machine, and grabbed my food my fault for not checking it in restaurant but had a baby in my arms and a toddler running around so kind of pre occupied.. get out to vehicle and get driving and handing out food and realized I didn't get what I ordered couldn't exactly turn around hauling a 38ft camper. I ordered kids meal which was correct and kids cheese burger a mushroom Swiss burger meal and a regular cheese burger. I get a bacon cheese burger, and some other kind of cheese burger. I called some girl answered the phone and says hello and says I don't know who this is and the phone gets passed around because nobody wants to talk. I called for nothing because they said they can email me or mail me a coupon for getting food I didn't order or even the correct food I did want. Definitely don't recommend. Will not go back over $30 wasted
Tried calling ahead for 20 miles and no one ever answered the phone. Would not honor the star value meal. Forgot to give me drink cups. Probably the slowest Hardee’s in the state.
So I went into their store at at 6:00 in the morning. They had only been open for an hour and I ordered two bacon, egg and cheese biscuits sandwiches. The sandwiches were ice cold. The biscuits were good but nothing was hot. When you try to call the store, you can't get a hold of anybody and when you try corporate office, you get the same result.... So essentially there is no longer any kind of customer care or support at Hardee's so I predict their demise in the distant future unless they change their ways because they're in business because of customers.
Atmosphere: 1
Food: 1
Service: 2
Here lately can not even get the orders right one of the hamburgers that we ordered did not even have the buns on it.
Food: 1
Service: 1
McDonald’s should be there
Atmosphere: 3
Food: 1
Service: 2
Food came on time. I highly enjoyed the meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger Kid's Meal, Double Cheeseburger Combo
We ordered breaded chicken sandwiches. They were okay. What was impressive was your employee Kathleen. She was so welcoming, polite and service oriented. Not with just us, but I observed this with all of the customers dining during the time we dined there. Interacted with customers, asking how meals were or if anyone needed anything, complementing customers, telling customers she wished them a good day. She made customers feel good, even if the food was okay. Great job young lady!
Atmosphere: 4
Food: 3
Service: 5
My fries were over salted and lukewarm. Burger had way too much sauce. And wasn't asked if I wanted "whipped cream" on my shake. The answer would have been NO! That stuff tastes horrible. Very, very disappointing all the way around.
Atmosphere: 2
Food: 1
Service: 3
Using the app worth coupons is almost a
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Very clean and good food.
Atmosphere: 5
Food: 5
Service: 5
Got to the drive tru 2 to 3 cars ahead of us. Waited like 5 or so minutes before someone even to are order. And didn't take it in a friendly manner got on the headset and hi what do you want? Like uh OK.... Order one burger and two milkshakes. Other cars pull away first car they are waiting forever for there food. Other two cars go a little faster. By the time we are at the window it's been about 20 minutes. Employee who comes to window seems high out of there mind. Doesn't say anything to us just take money gives us change and the burger. Then leaves again he didn't even say anything my husband almost got confused and thought we were ready to leave then realized that we didn't have our shakes sat there watching employee make shake as if in slow motion took them about 10 minutes. Finally get our shakes they were OK no whip cream. Almost didn't give us straws untell my husband meantioned something. Like normally I'm really patient but this is a little ridiculous.Vegetarian options: There are none
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Frisco Burger
No napkins. They put pickles and mayo on my chicken sandwich. Fries were not good. People were friendly, no complaints there buy wont eat there again.
Atmosphere: 3
Food: 3
Service: 3
Ordered food. And watched everyone stand around for 20 minutes. Until I asked who was making the food. Then they got to work. Do not waste your time stopping at this Hardee’s in Holstein IA. The service gets worse every year. We only stop once a year.
Got two stars for a mostly friendly staff and mostly clean dine in area. Otherwise good luck on getting what you ordered or made how you want it. My recent experience I was indirectly told "oops" for not making my sandwich how I wanted it.Edit: Changed it from two stars to one after getting food poisoning from one of their big cheeseburgers. The pickles and beef patties were tainted. It was nasty. I didn't end up in the hospital but spent several hours destroying a toilet and upset stomach. Not to mention the fries were like limp noodles. Contacted corporate and no response. Tried calling the store and they won't answer the phone. They don't care. I'm now officially done with this location....well Hardee's in general.