Jersey Mike's Subs

Expensive but very good food staff looked to know there spacif job duties. No mess up on orders. Could use bigger space

Atmosphere: 3

Food: 4

Service: 4

Ok not for me

Atmosphere: 2

Food: 2

Service: 2

Friendly staff, great sandwich.

Atmosphere: 5

Food: 5

Service: 5

I have used the app for at least 2 dozen orders since the summer. Its always correct and fresh. Estimated time is 15 minutes but usually ready in 10. The only thing that bothers me, is my ONE sandwich is put into a big brown bag. Just seems very wasteful.

Atmosphere: 5

Food: 5

Service: 5

bread was hard

Atmosphere: 1

Food: 1

Service: 1

Let me start of with the wonderful hard working employees with their great customer service and attitude. The food here was great and the wait was not bad at all even with the busy with lots of other orders. The inside of this restaurant was very nice and clean.

Atmosphere: 3

Food: 5

Service: 5

Quick friendly service, both their hot and cold sandwiches are very good.

Atmosphere: 5

Food: 5

Service: 5

Great people and amazing food.

Atmosphere: 5

Food: 5

Service: 5

Very quiet.

Atmosphere: 5

Food: 5

Service: 4

First time eating a Jersey Mike's sub, will never eat it again as I woke up with a horrible gut ache in the middle of the night and made me sick to my stomach the next day possibly bad meat or bad vegetables on my sandwich

Food: 1

Service: 2

ordered a no.6 thinking it’d match up to the photo online (obviously not perfect of course), ended up getting stale bread and no veggies as shown in the photo

Great service excellent subs.!

Atmosphere: 5

Food: 5

Service: 5

I placed an online order for two subs at the Mt Pleasant, IA Jersey Mike's.(We didn't go to the restaurant ourselves because I'm on dialysis, so I'm constantly drained and my husband has heart issues, so was completely exhausted after he got off work, mowed and weed eated our yard.) Anyway, they screwed up one of the subs. When I called to tell them, the person who answered didn't know what to do about it. So I kept getting silence. Then I had silence on the phone as she talked to someone else(turns out it was the manager) who then got on the phone and asked me what I'd like for them to do(like it wasn't obvious). I said "remake my sandwich." She said they would and hung up. We waited about 20 mins for it to arrive(keep in mind I'd already waited a half hour for them to deliver the first sandwich.) before I called back to tell them my replacement sub hadn't arrived yet. I was then told I needed to contact Door Dash to have them come get it and deliver it. I told them it wasn't my place to go through the trouble when I wasn't the one who screwed the sub up. I was then asked what they should do. I said "Deliver my sandwich." I was then asked "Do you want Door Dash to deliver it or us?" I said "You! You're the ones who screwed it up!" She said "Okay", and hung up. When the sandwich arrived 15 mins later(we waited over an hour for a sub when they are less than a mile from our house.), we found out the lady who brought it was the mom of one of the workers. She said "I went in to get myself a sub and was asked to deliver this." We told her we were sorry she was inconvenienced like that. After she left I sent in a complaint on their website about our experience. I then received this email from the franchise owner. "Hello Robin, Thank you for taking the time to leave us a comment. I did talk to the team and the manager that was at the store today about how to handle customer concerns. I apologize for your experience, and assure you we will do some additional training. I do want address the delivery concern as we do not deliver. Typically if there is an error with a Door Dash order you would request a credit, we would approve it then you would reorder the product with Door Dash. We cannot guarantee that we will be staffed to make a delivery. I believe this is where the confusion came in. Our manager that spoke with you today thought she had apologized to you and wants to pass on her apologies again. Again I thank you for taking the time to leave us a comment and hope your replacement sandwich was much better. Thank You! Brian Melvin Franchisee/Operator High Porch Subs LLC 563.357.1663" I replied to the email with this: "First... there were no apologies. Only silence at some points when they were asking me what they should do about it or talking to each other. Second.... during the first call NOTHING was mentioned about contacting Door Dash. They said they'd remake the sandwich and that was it. It's why we waited all that time for it to arrive before calling them back Third... I'm not the one who messed up the sandwich, so why am I the one who has to go through the trouble of contacting door dash(who did their job perfectly.), ask for a refund, then go through the trouble of reordering it all over again? ESPECIALLY since I was never told to contact them in the first place? Would I have been refunded the tip I gave to the first driver? If so, that is pretty crappy to take their tip when THEY did their job right and expecting them to bring another one without getting another tip for their trouble of bringing another sandwich back, or losing their tip to someone else? If I didn't get the tip back, then I'm paying extra for their time/trouble to bring another sandwich that YOUR employees screwed up. I'd already spent 42.00(it would've been 53.00 had I not had a promo code) for 2 sandwiches. So I'm expected to pay even more to get another sandwich because

I placed an online order for two subs at the Mt Pleasant, IA Jersey Mike's.(We didn't go to the restaurant ourselves because I'm on dialysis, so I'm constantly drained and my husband has heart issues, so was completely exhausted after he got off work, mowed and weed eated our yard.) Anyway, they screwed up one of the subs. When I called to tell them, the person who answered didn't know what to do about it. So I kept getting silence. Then I had silence on the phone as she talked to someone else(turns out it was the manager) who then got on the phone and asked me what I'd like for them to do(like it wasn't obvious). I said "remake my sandwich." She said they would and hung up. We waited about 20 mins for it to arrive(keep in mind I'd already waited a half hour for them to deliver the first sandwich.) before I called back to tell them my replacement sub hadn't arrived yet. I was then told I needed to contact Door Dash to have them come get it and deliver it. I told them it wasn't my place to go through the trouble when I wasn't the one who screwed the sub up. I was then asked what they should do. I said "Deliver my sandwich." I was then asked "Do you want Door Dash to deliver it or us?" I said "You! You're the ones who screwed it up!" She said "Okay", and hung up. When the sandwich arrived 15 mins later(we waited over an hour for a sub when they are less than a mile from our house.), we found out the lady who brought it was the mom of one of the workers. She said "I went in to get myself a sub and was asked to deliver this." We told her we were sorry she was inconvenienced like that. After she left I sent in a complaint on their website about our experience. I then received this email from the franchise owner. "Hello Robin, Thank you for taking the time to leave us a comment. I did talk to the team and the manager that was at the store today about how to handle customer concerns. I apologize for your experience, and assure you we will do some additional training. I do want address the delivery concern as we do not deliver. Typically if there is an error with a Door Dash order you would request a credit, we would approve it then you would reorder the product with Door Dash. We cannot guarantee that we will be staffed to make a delivery. I believe this is where the confusion came in. Our manager that spoke with you today thought she had apologized to you and wants to pass on her apologies again. Again I thank you for taking the time to leave us a comment and hope your replacement sandwich was much better. Thank You! Brian Melvin Franchisee/Operator High Porch Subs LLC 563.357.1663" I replied to the email with this: "First... there were no apologies. Only silence at some points when they were asking me what they should do about it or talking to each other. Second.... during the first call NOTHING was mentioned about contacting Door Dash. They said they'd remake the sandwich and that was it. It's why we waited all that time for it to arrive before calling them back Third... I'm not the one who messed up the sandwich, so why am I the one who has to go through the trouble of contacting door dash(who did their job perfectly.), ask for a refund, then go through the trouble of reordering it all over again? ESPECIALLY since I was never told to contact them in the first place? Would I have been refunded the tip I gave to the first driver? If so, that is pretty crappy to take their tip when THEY did their job right and expecting them to bring another one without getting another tip for their trouble of bringing another sandwich back, or losing their tip to someone else? If I didn't get the tip back, then I'm paying extra for their time/trouble to bring another sandwich that YOUR employees screwed up. I'd already spent 42.00(it would've been 53.00 had I not had a promo code) for 2 sandwiches. So I'm expected to pay even more to get another sandwich because

I placed an online order for two subs at the Mt Pleasant, IA Jersey Mike's.(We didn't go to the restaurant ourselves because I'm on dialysis, so I'm constantly drained and my husband has heart issues, so was completely exhausted after he got off work, mowed and weed eated our yard.) Anyway, they screwed up one of the subs. When I called to tell them, the person who answered didn't know what to do about it. So I kept getting silence. Then I had silence on the phone as she talked to someone else(turns out it was the manager) who then got on the phone and asked me what I'd like for them to do(like it wasn't obvious). I said "remake my sandwich." She said they would and hung up. We waited about 20 mins for it to arrive(keep in mind I'd already waited a half hour for them to deliver the first sandwich.) before I called back to tell them my replacement sub hadn't arrived yet. I was then told I needed to contact Door Dash to have them come get it and deliver it. I told them it wasn't my place to go through the trouble when I wasn't the one who screwed the sub up. I was then asked what they should do. I said "Deliver my sandwich." I was then asked "Do you want Door Dash to deliver it or us?" I said "You! You're the ones who screwed it up!" She said "Okay", and hung up. When the sandwich arrived 15 mins later(we waited over an hour for a sub when they are less than a mile from our house.), we found out the lady who brought it was the mom of one of the workers. She said "I went in to get myself a sub and was asked to deliver this." We told her we were sorry she was inconvenienced like that. After she left I sent in a complaint on their website about our experience. I then received this email from the franchise owner. "Hello Robin, Thank you for taking the time to leave us a comment. I did talk to the team and the manager that was at the store today about how to handle customer concerns. I apologize for your experience, and assure you we will do some additional training. I do want address the delivery concern as we do not deliver. Typically if there is an error with a Door Dash order you would request a credit, we would approve it then you would reorder the product with Door Dash. We cannot guarantee that we will be staffed to make a delivery. I believe this is where the confusion came in. Our manager that spoke with you today thought she had apologized to you and wants to pass on her apologies again. Again I thank you for taking the time to leave us a comment and hope your replacement sandwich was much better. Thank You! Brian Melvin Franchisee/Operator High Porch Subs LLC 563.357.1663" I replied to the email with this: "First... there were no apologies. Only silence at some points when they were asking me what they should do about it or talking to each other. Second.... during the first call NOTHING was mentioned about contacting Door Dash. They said they'd remake the sandwich and that was it. It's why we waited all that time for it to arrive before calling them back Third... I'm not the one who messed up the sandwich, so why am I the one who has to go through the trouble of contacting door dash(who did their job perfectly.), ask for a refund, then go through the trouble of reordering it all over again? ESPECIALLY since I was never told to contact them in the first place? Would I have been refunded the tip I gave to the first driver? If so, that is pretty crappy to take their tip when THEY did their job right and expecting them to bring another one without getting another tip for their trouble of bringing another sandwich back, or losing their tip to someone else? If I didn't get the tip back, then I'm paying extra for their time/trouble to bring another sandwich that YOUR employees screwed up. I'd already spent 42.00(it would've been 53.00 had I not had a promo code) for 2 sandwiches. So I'm expected to pay even more to get another sandwich because