Dairy Queen Grill & Chill
100 US-30, Mt Vernon
(319) 895-9563
Recent Reviews
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I order a burger with just ketchup, to go, got to my truck to leave,it had everything, but mistakes happen....I went back in to get it corrected they took it back to the kitchen, brought me what I thought was a different burger,I check it it was just ketchup, so I left to later find out they only wiped the stuff off and add ketchup because it tasted like dill pickles, I was in a hurry so I didn't go back.
Atmosphere: 5
Food: 1
Service: 2
Typical small town DQ. Staff is always on their feet though. Arrived right after a softball tournament and still had our ice cream in 5 min.
Atmosphere: 4
Food: 4
Service: 5
they gave me 3 tenders instead of 4 and kids fries when i asked for chicken basket and no bread
Stopped in about 730pm and was told the kitchen was closed from a girl with an attitude. So I couldn't get any hot food for my kids.. Not a welcoming atmosphere at all. My husband has also had below mediocre service at this location. We don't plan on returning.
They don't accept Dairy Queen gift cards.
I have celiac and my husband went up to get us milkshakes. He ordered me a vanilla milkshake. When he brought it home, I took a drink and noticed something in my straw. After inspecting the milkshake, I noticed it had Oreo cookie pieces in it. It was clear they had not properly cleaned the machine before making my shake. This could have made me extremely ill, because of the wheat in the Oreos. When my husband called to complain and ask for a refund (they even remembered him ordering) they refused to refund or even apologize for the mistake, instead just made excuses. Someone claimed to be the manager, but then later said the manager would be calling us back. Poor customer service and poor food service. Very unhappy with how the entire situation played out.
Ever since the new owners took over our DQ has been AMAZING! Open everyday, way cleaner, friendly staff, and every time we go in we are greeted with a smile!
Friendly & great customer service very efficient
Since the Clint Henik family have taken over the business it is always opened when their posts say it is. The new freezer is always stocked. I have only had one gal who wasn't pleasant who took my order, but I reminded her that she was there to serve me not the other way around. Told her that her attitude needed worked on. Young people need to be told because most parents don't teach them manners or how to be respectful.. Place was clean the times we were there. Food good. I did have a banana split one evening and it was a little sparse mostly a banana and whip cream, little strawberry's no pineapple that I could see and the ice cream seemed watery. That's the only complaint I have. I appreciate that we have a dairy queen in our town. The Heniks will get all the kinks worked out. So be grateful!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Fries, Chicken Fingers, Cheeseburger, Banana Split
We love our local DQ! Always quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I gave my order for 3 meals and waited an excessive length of time. Watched 3 girls come in and receive all their meals, drinks & ice cream before me. Tried to give me my order without any of my ice cream. When I reminded her, she asked me what I ordered instead of actually looking at my order. 2 girls sat in the office the whole time. It was dreadful.
Everything was fine, except the cook. It took them so long, that other customers were getting served after us. The food was not that good
Atmosphere: 4
Food: 3
Service: 2
Never open when they say they are open I've tried going 5 times and they've never been open, will just get ice cream from Gary's from now on and take my money elsewhere cause they obviously don't want it.
Atmosphere: 1
Food: 1
Service: 1
Great icecream
Atmosphere: 5
Food: 5
Service: 5
Enjoy able
Kid-friendliness: Freindly
Atmosphere: 5
Food: 5
Service: 5
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