Rude. If there was a Zero star option I would. Service was awful, we tried to place an order on the app. It never came off the processing screen, we reloaded and it sent us back to Home Screen. Tried again, same thing. So we called the store to check if they had gotten the order or not, if not weâd just drive and come in. Person on the phone had an attitude saying they had two orders and they couldnât refund/ cancel second order. We explained that we did not need second order and did not mean to order twice, but the app was not working. Person on phone said again they had two orders. We went in to restaurant, asked for a manager was immediately told there was no manager there. Was not asked what our issue was until after a few minutes of standing there. We explained what happened on the phone. One chimed in said they answered the phone. Attitude continued they said they refunded the second order and made the first one âfresh and correctâ. Two of the sandwiches were made wrong, one completely incorrect. We wanted to explain what our end of the order transaction on the app looked like. They came over and glanced at the phone for a second and said they have been having issues with the app and itâs not their fault. But neither is it ours, we simply were asking a question and did not need the attitude. A simple explanation would have been great. If you are having a bad day donât spread it to others, no need to be rude for no reason. I hope your day gets better and you are nicer to the next customer. 6/5/25
Atmosphere: 1
Food: 2
Service: 1
Joseph Adams
Don't get the nachos they are a joke and you can't customize them poor quality and very rude service asked for double meat and got single
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn Sykes
My order was made incorrectly and the service was poor. The two young boys working there were very unprofessional and joking around in front of myself and other customers. They also were swearing. I also felt as if my ingredients on my sandwich were not fresh.
Atmosphere: 1
Food: 1
Service: 1
Ric Andersen
Just bought a sub at 11:30. Breaded clearly cut in half and left over from yesterday. Hard as a rock.Had to decline tomatoes as they were clearly old and looked awful.Really disappointing experience.
Atmosphere: 2
Food: 1
Service: 2
Jessica Zoller
Food came before drinks, was delicious, staff was vacuuming next to our table, first day date we had actually had in a while. Bunch of younger wait staff
Atmosphere: 3
Food: 5
Service: 3
Landyn gavin
It's a clean restaurant but the workers behind the counter were rude besides one. My food was soggy and cold, overall disgusting. First and last time at this
Atmosphere: 4
Food: 1
Service: 2
Shyla
Workers in lobby cuddling. Very unprofessional and unsanitary. Believe the name was Skyler or
Atmosphere: 1
Food: 3
Service: 1
timothy griffith
Whole order messed up. Order chicken bacon ranch with veggies and got chicken bacon with no veggies and sweet onion sauce. Order sweet onion with no veggies and just got chicken. Cant even tell what sauce was put on my other sandwich. Definitely will not order from this store
Used the app to order - said would be completed at 12:05 - order completed at 12:20. That is understandable as there were only 2 people working at the time.Order was for a subway club with many various veggies, less mayo, and less mustard, toasted on Italian.As the order was not ready when i arrived, i confirmed that one of the sammiches was less mustard and less mayo. The sammich 'artist' took it upon himself to slather a horrendous amount of both mayo and mustard - There were about 2/3 a cup of onions that were absolutely drenched in mayo and mustard (pictured).When I got home I couldn't eat the sloppy mess - I know, I know, don't complain about Extra toppings right? No. I paid for what I paid for. There was so much stuff on it that I would need a bib.I took it back, got a replacement sammich and received only denial and deflection from the 'artist'. The shift manager was ok. I declined an entire remake of the order, a free footlong in the future and the cookies, etc, she offered.I just want what I ordered.By the way - I asked her if she toasted the remake, she said yes. I get home and go figure, soft untoasted bread. 0 for 2.All I ask for it to get what I paid for. No one there seems to take pride in what they do, that is until an aggravated customer drives back and demands the product that was paid for an hour and a half after before he receives it.
Atmosphere: 2
Food: 1
Service: 1
Amanda Wagg
Subway why!!?? You have really gone down hill. This is my sandwich! How am I supposed to eat this! Its completely blown out and soooo much mayo! They didn't even put napkins in our bag. I'm so disappointed as subway used to be so good.
Atmosphere: 1
Food: 1
Service: 1
Rickie âBubâ McKillip
Great Selection of Sub Sandwiches and Friendly Staff
Parking: Parking lot in Front of the Business
Atmosphere: 5
Food: 5
Service: 5
Henry Doughty II
I travel over the road for work. 43 states I've been in in a year and a half. By far, The Muscatine IA Subway at 1700 Park Ave is one of THE best Subways that I've EVER frequented. The prices were more than fair, the service was expeditious! A+ guys! Thank you for your time and your effort. Keep feeding America!
David Ăk
Absolutely the worst every time I come here for a door dash order I wait 30 minutes
Cockroach on the floor
Atmosphere: 1
Food: 4
Service: 4
This is seriously the best subway I've ever been to. Always clean, workers are polite, and they always give me the EXTRA EXTRA black olives I ask for đ€€đ€€. Xander is extra polite. I've been there twice in the last couple weeks so far. I go in the evening or late afternoon. Keep being amazing đ đ€©
Atmosphere: 5
Food: 5
Service: 5
Rude.
If there was a Zero star option I would.
Service was awful, we tried to place an order on the app. It never came off the processing screen, we reloaded and it sent us back to Home Screen. Tried again, same thing. So we called the store to check if they had gotten the order or not, if not weâd just drive and come in. Person on the phone had an attitude saying they had two orders and they couldnât refund/ cancel second order. We explained that we did not need second order and did not mean to order twice, but the app was not working. Person on phone said again they had two orders. We went in to restaurant, asked for a manager was immediately told there was no manager there. Was not asked what our issue was until after a few minutes of standing there. We explained what happened on the phone. One chimed in said they answered the phone. Attitude continued they said they refunded the second order and made the first one âfresh and correctâ. Two of the sandwiches were made wrong, one completely incorrect. We wanted to explain what our end of the order transaction on the app looked like. They came over and glanced at the phone for a second and said they have been having issues with the app and itâs not their fault. But neither is it ours, we simply were asking a question and did not need the attitude. A simple explanation would have been great. If you are having a bad day donât spread it to others, no need to be rude for no reason. I hope your day gets better and you are nicer to the next customer. 6/5/25
Atmosphere: 1
Food: 2
Service: 1
Don't get the nachos they are a joke and you can't customize them poor quality and very rude service asked for double meat and got single
Atmosphere: 1
Food: 1
Service: 1
My order was made incorrectly and the service was poor. The two young boys working there were very unprofessional and joking around in front of myself and other customers. They also were swearing. I also felt as if my ingredients on my sandwich were not fresh.
Atmosphere: 1
Food: 1
Service: 1
Just bought a sub at 11:30. Breaded clearly cut in half and left over from yesterday. Hard as a rock.Had to decline tomatoes as they were clearly old and looked awful.Really disappointing experience.
Atmosphere: 2
Food: 1
Service: 2
Food came before drinks, was delicious, staff was vacuuming next to our table, first day date we had actually had in a while. Bunch of younger wait staff
Atmosphere: 3
Food: 5
Service: 3
It's a clean restaurant but the workers behind the counter were rude besides one. My food was soggy and cold, overall disgusting. First and last time at this
Atmosphere: 4
Food: 1
Service: 2
Workers in lobby cuddling. Very unprofessional and unsanitary. Believe the name was Skyler or
Atmosphere: 1
Food: 3
Service: 1
Whole order messed up. Order chicken bacon ranch with veggies and got chicken bacon with no veggies and sweet onion sauce. Order sweet onion with no veggies and just got chicken. Cant even tell what sauce was put on my other sandwich. Definitely will not order from this store
Food: 1
Restaurantji Recommends
Used the app to order - said would be completed at 12:05 - order completed at 12:20. That is understandable as there were only 2 people working at the time.Order was for a subway club with many various veggies, less mayo, and less mustard, toasted on Italian.As the order was not ready when i arrived, i confirmed that one of the sammiches was less mustard and less mayo. The sammich 'artist' took it upon himself to slather a horrendous amount of both mayo and mustard - There were about 2/3 a cup of onions that were absolutely drenched in mayo and mustard (pictured).When I got home I couldn't eat the sloppy mess - I know, I know, don't complain about Extra toppings right? No. I paid for what I paid for. There was so much stuff on it that I would need a bib.I took it back, got a replacement sammich and received only denial and deflection from the 'artist'. The shift manager was ok. I declined an entire remake of the order, a free footlong in the future and the cookies, etc, she offered.I just want what I ordered.By the way - I asked her if she toasted the remake, she said yes. I get home and go figure, soft untoasted bread. 0 for 2.All I ask for it to get what I paid for. No one there seems to take pride in what they do, that is until an aggravated customer drives back and demands the product that was paid for an hour and a half after before he receives it.
Atmosphere: 2
Food: 1
Service: 1
Subway why!!?? You have really gone down hill. This is my sandwich! How am I supposed to eat this! Its completely blown out and soooo much mayo! They didn't even put napkins in our bag. I'm so disappointed as subway used to be so good.
Atmosphere: 1
Food: 1
Service: 1
Great Selection of Sub Sandwiches and Friendly Staff
Parking: Parking lot in Front of the Business
Atmosphere: 5
Food: 5
Service: 5
I travel over the road for work. 43 states I've been in in a year and a half. By far, The Muscatine IA Subway at 1700 Park Ave is one of THE best Subways that I've EVER frequented. The prices were more than fair, the service was expeditious! A+ guys! Thank you for your time and your effort. Keep feeding America!
Absolutely the worst every time I come here for a door dash order I wait 30 minutes
Loading...