Service was slow....waited the drive thru for 15 minutes with one car in front of us.
First Last
Will take your money and mark your order complete even though they don’t even have the shit to make it and then will not issue a refund because “it’s through a third party”
Atmosphere: 1
Food: 1
Service: 1
Deanna Ballard
For 2 days in one week, I ordered a 3 piece meal all dark original. The 1st day, in the middle of the afternoon, they had 1 leg & 1 thigh. I waited 30 minutes for my 3rd piece of chicken.
Today, Friday afternoon at 4pm, I placed the same order. They had 1 leg in original & no other dark meat. It was going to be 20 minutes before they would have original chicken. Out of fairness to them, the clerk told me they only had 1 leg in dark meat. He offered me an option. I thought he said 2 thighs. Apparently he said 2 breasts. I heard him wrong. I do not eat white meat so I teturned the meal & asked for a refund.
I have worked food service for years. When you get to a certain point & customers keep coming in, especially on a Friday night, you make more.
I pulled in at 1045 am the other morning to get tacos. The sign on the door said the store opened at 1030 am. The door was locked. I called in to the store to ask if they were open. I was told they were having chicken training & would not open until around 2pm. I suggested they put a sign on the door saying the dining room was not open.
I got a taco 6 pack. The ground beef had no flavor except to taste like old grease. I have eaten at Taco Bell’s all over the country & never had tacos from Taco Bell taste bad like these did.
A couple of years ago, with a different manager, the same thing happened with the chicken. They were always out of original. I finally stopped going to the KFC in Newton, Iowa. Thought I would try it again. There’s a different manager but nothing has changed.
Guess I will continue to get my KFC from Marshalltown or Altoona.
Atmosphere: 1
Food: 1
Service: 3
alex leinen
Poorly managed
Addison Driscoll
To the guy who was running the drive through today Sunday dec 1st at 2:50 pm, you are rude. Everything that I ordered I could hear you sighing through the speaker. I asked you if you had caramel empanadas up and you said no it’s about a 6 minute wait and I said oh that’s okay and I asked for 5 of them because i have a family of 5 then you proceeded to sigh and laughed with a “I’m annoyed laugh how could she ever order that”. I heard your interaction with the customers ahead of me and you had the same attitude. You are in customer service yeah I get it you have bad days but no need to be nasty to somebody who is being polite to you. Luckily the guy who handed me my food was polite.
Atmosphere: 1
Food: 3
Service: 1
Jeff Henderson
Food was okay service with soso building definitely needs upgraded very old.
Atmosphere: 2
Food: 3
Service: 3
Becky Splichal
Food is normal KFC. Service is….wow. 20 minutes in the drive through for 3 sandwiches on a Friday at 6pm?
Food: 3
Service: 1
Matthew Perry
Food was terrible. Some chicken was still bloody. I'll never eat KFC ever again. 2 family members became very ill.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mac & Cheese
M Perry
Food was terrible. Some chicken was still bloody. I'll never eat KFC ever again. 2 family members became very ill.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mac & Cheese
Bobby singh
Nice and clean place to stop for a bite to eat. Staff was friendly.
I used to work at this one. it was clean staff was friendly enough
Beetle Phillips
Food is good, service is not so good. The atmosphere is not very nice. It's clean inside but employees tend to cuss and say things that customers don't need to
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Famous Bowl Meal, Secret Recipe Fries, Coleslaw
Keaton Albertson
They got our order extremely wrong we ordered Coleslaw they even repeat our order saying Coleslaw and gave us Mac and cheese we wanted butter and honey and got mustard and honey mustard they
Atmosphere: 1
Food: 3
Service: 1
roger shalin
out on drive checking out the town
Atmosphere: 4
Food: 4
Service: 4
josh cobler
This place is by far the worst run place in town. Service sucks, food is rarely as ordered the first time. Time from order to eat you could go fill up on gas and have a full conversation with someone before your food is ready, and 8 outta 10 times it’ll be wrong the first time.
Service was slow....waited the drive thru for 15 minutes with one car in front of us.
Will take your money and mark your order complete even though they don’t even have the shit to make it and then will not issue a refund because “it’s through a third party”
Atmosphere: 1
Food: 1
Service: 1
For 2 days in one week, I ordered a 3 piece meal all dark original. The 1st day, in the middle of the afternoon, they had 1 leg & 1 thigh. I waited 30 minutes for my 3rd piece of chicken.
Today, Friday afternoon at 4pm, I placed the same order. They had 1 leg in original & no other dark meat. It was going to be 20 minutes before they would have original chicken. Out of fairness to them, the clerk told me they only had 1 leg in dark meat. He offered me an option. I thought he said 2 thighs. Apparently he said 2 breasts. I heard him wrong. I do not eat white meat so I teturned the meal & asked for a refund.
I have worked food service for years. When you get to a certain point & customers keep coming in, especially on a Friday night, you make more.
I pulled in at 1045 am the other morning to get tacos. The sign on the door said the store opened at 1030 am. The door was locked. I called in to the store to ask if they were open. I was told they were having chicken training & would not open until around 2pm. I suggested they put a sign on the door saying the dining room was not open.
I got a taco 6 pack. The ground beef had no flavor except to taste like old grease. I have eaten at Taco Bell’s all over the country & never had tacos from Taco Bell taste bad like these did.
A couple of years ago, with a different manager, the same thing happened with the chicken. They were always out of original. I finally stopped going to the KFC in Newton, Iowa. Thought I would try it again. There’s a different manager but nothing has changed.
Guess I will continue to get my KFC from Marshalltown or Altoona.
Atmosphere: 1
Food: 1
Service: 3
Poorly managed
To the guy who was running the drive through today Sunday dec 1st at 2:50 pm, you are rude. Everything that I ordered I could hear you sighing through the speaker. I asked you if you had caramel empanadas up and you said no it’s about a 6 minute wait and I said oh that’s okay and I asked for 5 of them because i have a family of 5 then you proceeded to sigh and laughed with a “I’m annoyed laugh how could she ever order that”. I heard your interaction with the customers ahead of me and you had the same attitude. You are in customer service yeah I get it you have bad days but no need to be nasty to somebody who is being polite to you. Luckily the guy who handed me my food was polite.
Atmosphere: 1
Food: 3
Service: 1
Food was okay service with soso building definitely needs upgraded very old.
Atmosphere: 2
Food: 3
Service: 3
Food is normal KFC. Service is….wow. 20 minutes in the drive through for 3 sandwiches on a Friday at 6pm?
Food: 3
Service: 1
Food was terrible. Some chicken was still bloody. I'll never eat KFC ever again. 2 family members became very ill.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mac & Cheese
Food was terrible. Some chicken was still bloody. I'll never eat KFC ever again. 2 family members became very ill.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mac & Cheese
Nice and clean place to stop for a bite to eat. Staff was friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Restaurantji Recommends
I used to work at this one. it was clean staff was friendly enough
Food is good, service is not so good. The atmosphere is not very nice. It's clean inside but employees tend to cuss and say things that customers don't need to
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Famous Bowl Meal, Secret Recipe Fries, Coleslaw
They got our order extremely wrong we ordered Coleslaw they even repeat our order saying Coleslaw and gave us Mac and cheese we wanted butter and honey and got mustard and honey mustard they
Atmosphere: 1
Food: 3
Service: 1
out on drive checking out the town
Atmosphere: 4
Food: 4
Service: 4
This place is by far the worst run place in town. Service sucks, food is rarely as ordered the first time. Time from order to eat you could go fill up on gas and have a full conversation with someone before your food is ready, and 8 outta 10 times it’ll be wrong the first time.
Atmosphere: 1
Food: 2
Service: 1
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