The workers at this location are not friendly, helpful, or knowledgeable about their own store and how to fully assist customers. I placed an order online since there was a DELIVERY option. I waited more than an hour without having an update before calling, when the person that answered told me that my order was ready and waiting for me to pick it up. They argued about not offering delivery and ultimately put a manager on the phone, named Jessica. She was attitudinal and explained that she couldn’t even cancel my order, I’d have to call DoorDash to cancel and get a refund. This made no sense because my order was made through Subways direct website, not DoorDash. I called DoorDash to cancel and waited to receive credit only to find out a week later that Subway needed to process credit.I called Subway back and got a manager named Amanda who explained she could not process the credit on her system and would need to call a larger manager the next day. She was supposed to call me with an update the next day and never did. All the while, they still had my money and I had nothing from them. I disputed the cost with my bank since every one seemed too incompetent to help and fully resolve the situation.
Service: 1
Bobbi Delaney
I got a footlong cold cut sub (I thought that's what I ordered). The sub was horrible, and the sauce they put on it was runny. I was shocked when I opened the sub. Most of the ingredients in the sub came out of it, and it was a runny mess, and I couldn't eat it. I paid extra for more ingredients, and their were no extra ingredients.I asked to wrap each 1/2 of the sub to be wrapped separately, and this was not done with the sub that was so awful. I haven't checked the Tuna sub yet, but it should be okay. I love your tuna sub.
Atmosphere: 5
Food: 4
Service: 4
Terri Anderson
Christmas Eve 2023 and the woman working had the worst attitude , by far the worst customer service.
Service: 1
stan smith
Ordered the beast and was very satisfied! Very good sub. The staff were great as well! Clean lobby !!
Atmosphere: 5
Food: 5
Service: 5
Dakotah McGraw
The service I received from this Subway was the worst I have ever had at a chain restaurant. I had to repeat myself 3-5 times anytime I spoke. The employee was too busy looking over his shoulder conversating with what I would presume to be some sort of management. I asked for my chicken & bacon to be warmed up twice because its usually not enough and nothing about my sandwhich was warm. It was still VERY much so cold. Very disappointed in the whole experience today.
Atmosphere: 1
Food: 2
Diego Sixtos Hernández
Slow service :( staff is friendly and the space is very clean and
Atmosphere: 5
Food: 3
Service: 1
Tyler Nack
Stopped by on my way through town to get a fresh bite. Waited 15 minutes for the order in front of me which was 3 meatball subs. The crew didn't seem prepared, pretty scattered. By my measure, 15 minutes is excessive. Then when I thought I was next, the crew started preparing an online order and laid out 3 or 4 placements for sub preps. I wasn't prepared to wait another 15 minutes so I stepped out. I got a fresh slice of pizza at Casey's in less than 3 minutes. I was really looking forward to sitting down and having a sub but my loss of time was frustrating.
Atmosphere: 2
Food: 2
Service: 2
Brandon “BMWinters32” Winters
Karlie was nice at assisting me.! So was young guy who rung me up. Nice place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Submarine Sandwich
857wandaa
Sad to say it must have been an effort for the girl who checked us to actually have to work. Don’t ask for any substitutions because they don’t do that.
Kendra Kutsch
I had a bad experience, i ordered from there today, i did a pick up. They gave me the wrong sub, even though the receipt had my name and my order on it, but the sub was wrong size and actual wrong ingredients. Having been a supporter to fhkd franchise for years and having this experience does not make me feel better about my next service.
The workers are always positive and seem happy to be there.
Randy
It's basically like any other subway but a bit more modern looking. This is a good place to go to if you have coupons but if you don't its fine. I had coupons luckily. You can of course find cheaper food but if you want a quick bite this is the place to go. 4 Stars.Kid-friendliness: The staff is always nice.Parking: Parking was no problem.Dietary restrictions: The sandwiches have gluten obviously.
M M
Nice and clean place with courteous staff but the ladies need to learn how to wrap a Sub.
Dan Thoma
Very busy place and staff was doing a great job .
Roger
I liked what I ordered. The detail is that the young man who attended me was patient with me and that is an additional point to say that the service was good.
The workers at this location are not friendly, helpful, or knowledgeable about their own store and how to fully assist customers. I placed an order online since there was a DELIVERY option. I waited more than an hour without having an update before calling, when the person that answered told me that my order was ready and waiting for me to pick it up. They argued about not offering delivery and ultimately put a manager on the phone, named Jessica. She was attitudinal and explained that she couldn’t even cancel my order, I’d have to call DoorDash to cancel and get a refund. This made no sense because my order was made through Subways direct website, not DoorDash. I called DoorDash to cancel and waited to receive credit only to find out a week later that Subway needed to process credit.I called Subway back and got a manager named Amanda who explained she could not process the credit on her system and would need to call a larger manager the next day. She was supposed to call me with an update the next day and never did. All the while, they still had my money and I had nothing from them. I disputed the cost with my bank since every one seemed too incompetent to help and fully resolve the situation.
Service: 1
I got a footlong cold cut sub (I thought that's what I ordered). The sub was horrible, and the sauce they put on it was runny. I was shocked when I opened the sub. Most of the ingredients in the sub came out of it, and it was a runny mess, and I couldn't eat it. I paid extra for more ingredients, and their were no extra ingredients.I asked to wrap each 1/2 of the sub to be wrapped separately, and this was not done with the sub that was so awful. I haven't checked the Tuna sub yet, but it should be okay. I love your tuna sub.
Atmosphere: 5
Food: 4
Service: 4
Christmas Eve 2023 and the woman working had the worst attitude , by far the worst customer service.
Service: 1
Ordered the beast and was very satisfied! Very good sub. The staff were great as well! Clean lobby !!
Atmosphere: 5
Food: 5
Service: 5
The service I received from this Subway was the worst I have ever had at a chain restaurant. I had to repeat myself 3-5 times anytime I spoke. The employee was too busy looking over his shoulder conversating with what I would presume to be some sort of management. I asked for my chicken & bacon to be warmed up twice because its usually not enough and nothing about my sandwhich was warm. It was still VERY much so cold. Very disappointed in the whole experience today.
Atmosphere: 1
Food: 2
Slow service :( staff is friendly and the space is very clean and
Atmosphere: 5
Food: 3
Service: 1
Stopped by on my way through town to get a fresh bite. Waited 15 minutes for the order in front of me which was 3 meatball subs. The crew didn't seem prepared, pretty scattered. By my measure, 15 minutes is excessive. Then when I thought I was next, the crew started preparing an online order and laid out 3 or 4 placements for sub preps. I wasn't prepared to wait another 15 minutes so I stepped out. I got a fresh slice of pizza at Casey's in less than 3 minutes. I was really looking forward to sitting down and having a sub but my loss of time was frustrating.
Atmosphere: 2
Food: 2
Service: 2
Karlie was nice at assisting me.! So was young guy who rung me up. Nice place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Submarine Sandwich
Sad to say it must have been an effort for the girl who checked us to actually have to work. Don’t ask for any substitutions because they don’t do that.
I had a bad experience, i ordered from there today, i did a pick up. They gave me the wrong sub, even though the receipt had my name and my order on it, but the sub was wrong size and actual wrong ingredients. Having been a supporter to fhkd franchise for years and having this experience does not make me feel better about my next service.
Restaurantji Recommends
The workers are always positive and seem happy to be there.
It's basically like any other subway but a bit more modern looking. This is a good place to go to if you have coupons but if you don't its fine. I had coupons luckily. You can of course find cheaper food but if you want a quick bite this is the place to go. 4 Stars.Kid-friendliness: The staff is always nice.Parking: Parking was no problem.Dietary restrictions: The sandwiches have gluten obviously.
Nice and clean place with courteous staff but the ladies need to learn how to wrap a Sub.
Very busy place and staff was doing a great job .
I liked what I ordered. The detail is that the young man who attended me was patient with me and that is an additional point to say that the service was good.