Disappointed they were OUT of Pickles & Onions, 2 items I love on a sandwich. They don't tell ya that, till you've already ordered. š
Atmosphere: 1
Food: 1
Service: 1
J Trainum
The woman who waited on my grandson and I was beyond rude and nasty. I'm actually still shocked and neither of us can quit thinking about it. NEVER going to the Polk City location again.
Atmosphere: 1
Food: 1
Jim
My experience wasn't bad, and the food was ok. My complaint is with the offer of a free cookie after you complete a 1 minute survey online. This is what it says on the receipt you get when you pay for your food. I went to the website and a screen came up that said this page was no longer there. It directed me to go to the Subway website and complete it there. Well I couldn't find it there anyway. So if you read on your survey that you can take a survey and get a free cookie don't bank on it!
Atmosphere: 4
Food: 4
Service: 4
Jodie Harris
Everytime we go to this Subway (including tonight) the person putting the toppings on the sandwich is also the one ringing people up and they do both WITHOUT CHANGING THEIR GLOVES! Why don't I just come back there and lick the cash register while we're at it!? They also alway use their gloved hands to wipe the dropped peices of food into the garbage openings. I know that counter is not clean because I also see them set the refill containers on them and the bottom of those containers have been who knows where - plus they are the same gloves that they were ringing people up in too! All of these things are disgusting and the employees should be trained better.
Zach Blair
Unbelievably terrible service. I came in to order 2 dippers and asked if they could put jalapeƱos on for me. I even offered to pay extra. The girl behind the counter told me no, not even if I paid more.. as to say the customer isn't right. She was extremely rude and told the other worker not to roll them into dippers. So, I left with one flatbread, as that was the only way I could get jalepenos. Didn't even get the 2 I ordered. Paid $11 for one flatbread instead of $6 (plus jalapeƱos) for two dippers. With this kind of business model, it's no surprise the place is almost always empty. I live nearby, but will go out of my way to shop elsewhere from now on.
John Torsky
Fast, friendly service. That sandwich was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
georgia warren
Came in around 8pm to pick up me and a coworker order, the young lady told me she was just about to call me because they didnāt have turkey. I asked for a refund and my coworker changed her sandwich. As she making my coworker sandwich I changed my mind and decide to get something else since I didnt have time go anywhere else. My lunch break is only 30mins. Her smile went upside down she had the biggest attitude making my sandwich mind you itās 8pm the store donāt close till 9pm. Half of everything is already put a way. So she had to go to the back to get me ranch and mayo. I also ordered online before twice and asked for guacamole on my sandwich and it didnāt have it. So I paid twice for it and didnāt receive it when I asked why they said they put it up at 8oclock so if thatās the case why donāt they offer a refund ?
Jake O
Cory made me a great sandwich very quickly!
Food: 4
Service: 5
Ryan Robbins
Teenage employees are buddy-buddy with the manager, they talk about other employees behind their back which causes the employees anxiety. This should not be in a supposed to be a professional atmosphere
Service was exceptional. Two gals and very professional with greeting and parting phrases. Did tremendous job answering questions about new items . Prepared great tasting products. They just worked well as a team. If I wasn't retired and needed some team members I would be offering them the world to come work for me . Two great ambassadors for this location and the brand.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Trevor Hines
Service was good. The bread seemed old, The cookies were hard. Pretzel was very good.
Employees were less than friendly. The lettuce looked like it had been sitting there for days. I was expecting a little more from polk city but ended up pretty
Atmosphere: 1
Food: 1
Service: 1
isuflip21
Placed order through the app. It was my fault for not checking the bag before I left, but I put too much trust in them getting the order right. Sandwich was supposed to be footlong but they made a 6ā. After engaging in conversation with a representative of that store, they have not replied to my last 2 emails to make right what they are due to. That and the bread was not fresh. Order was placed at 5:30pm.
Atmosphere: 2
Food: 2
Service: 1
Scott Canfield
We went to the Polk City Iowa location. The bread was crusted and dry as if it had been made several days beforehand. Service was poor atmosphere was typical subway.
Quick service, good food & great staff!
Atmosphere: 5
Food: 5
Service: 5
Disappointed they were OUT of Pickles & Onions, 2 items I love on a sandwich. They don't tell ya that, till you've already ordered. š
Atmosphere: 1
Food: 1
Service: 1
The woman who waited on my grandson and I was beyond rude and nasty. I'm actually still shocked and neither of us can quit thinking about it. NEVER going to the Polk City location again.
Atmosphere: 1
Food: 1
My experience wasn't bad, and the food was ok. My complaint is with the offer of a free cookie after you complete a 1 minute survey online. This is what it says on the receipt you get when you pay for your food. I went to the website and a screen came up that said this page was no longer there. It directed me to go to the Subway website and complete it there. Well I couldn't find it there anyway. So if you read on your survey that you can take a survey and get a free cookie don't bank on it!
Atmosphere: 4
Food: 4
Service: 4
Everytime we go to this Subway (including tonight) the person putting the toppings on the sandwich is also the one ringing people up and they do both WITHOUT CHANGING THEIR GLOVES! Why don't I just come back there and lick the cash register while we're at it!? They also alway use their gloved hands to wipe the dropped peices of food into the garbage openings. I know that counter is not clean because I also see them set the refill containers on them and the bottom of those containers have been who knows where - plus they are the same gloves that they were ringing people up in too! All of these things are disgusting and the employees should be trained better.
Unbelievably terrible service. I came in to order 2 dippers and asked if they could put jalapeƱos on for me. I even offered to pay extra. The girl behind the counter told me no, not even if I paid more.. as to say the customer isn't right. She was extremely rude and told the other worker not to roll them into dippers. So, I left with one flatbread, as that was the only way I could get jalepenos. Didn't even get the 2 I ordered. Paid $11 for one flatbread instead of $6 (plus jalapeƱos) for two dippers. With this kind of business model, it's no surprise the place is almost always empty. I live nearby, but will go out of my way to shop elsewhere from now on.
Fast, friendly service. That sandwich was very good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
Came in around 8pm to pick up me and a coworker order, the young lady told me she was just about to call me because they didnāt have turkey. I asked for a refund and my coworker changed her sandwich. As she making my coworker sandwich I changed my mind and decide to get something else since I didnt have time go anywhere else. My lunch break is only 30mins. Her smile went upside down she had the biggest attitude making my sandwich mind you itās 8pm the store donāt close till 9pm. Half of everything is already put a way. So she had to go to the back to get me ranch and mayo. I also ordered online before twice and asked for guacamole on my sandwich and it didnāt have it. So I paid twice for it and didnāt receive it when I asked why they said they put it up at 8oclock so if thatās the case why donāt they offer a refund ?
Cory made me a great sandwich very quickly!
Food: 4
Service: 5
Teenage employees are buddy-buddy with the manager, they talk about other employees behind their back which causes the employees anxiety. This should not be in a supposed to be a professional atmosphere
Atmosphere: 1
Restaurantji Recommends
Service was exceptional. Two gals and very professional with greeting and parting phrases. Did tremendous job answering questions about new items . Prepared great tasting products.
They just worked well as a team.
If I wasn't retired and needed some team members I would be offering them the world to come work for me .
Two great ambassadors for this location and the brand.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Service was good. The bread seemed old, The cookies were hard. Pretzel was very good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Auntie Anne's Footlong Pretzel
Employees were less than friendly. The lettuce looked like it had been sitting there for days. I was expecting a little more from polk city but ended up pretty
Atmosphere: 1
Food: 1
Service: 1
Placed order through the app. It was my fault for not checking the bag before I left, but I put too much trust in them getting the order right. Sandwich was supposed to be footlong but they made a 6ā. After engaging in conversation with a representative of that store, they have not replied to my last 2 emails to make right what they are due to. That and the bread was not fresh. Order was placed at 5:30pm.
Atmosphere: 2
Food: 2
Service: 1
We went to the Polk City Iowa location. The bread was crusted and dry as if it had been made several days beforehand. Service was poor atmosphere was typical subway.
Atmosphere: 2
Food: 1
Service: 2
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