Extremely dissatisfied with the service at the Taco Bell and KFC in Red Oak. Our experience began with a 20-minute wait in the drive-thru, as the lobby was closed, like usual. While waiting, we learned KFC had run out of chicken, a problem that seems to persist. When we finally reached the speaker, we were told that Taco Bell was closed. My wife attempted to report her concerns via phone but was met with unprofessional comments from a staff member, presumed to be the manager. The conversation was over, and they proceeded to call back, which she declined to answer. As a result, we are done at this location. To redeem themselves, the management needs to improve, ensure a steady food supply, and adopt a more respectful attitude. The current situation is and has been horrible.
Robert “Bobby” Geer
Do yourself a favor if ever going to this restaurant get out of your car and go inside because the drive-thru can take up to an hour
Ed Dresher
This place has the worst service. 45 minutes to get my food. I haven’t eaten at a Taco Bell in quite some time, when did they get so proud of their food. I ordered 6 tacos and 3 pieces of chicken and just shy of $40. Definitely done with this place.
David J
Workers are always rude and act like you’re disturbing them. Got my food shoved into my hands. Asked for no beans and extra meat, which I PAID for and of course there are beans on it! KFC chicken is always over cooked as well and their fries are always disgusting from sitting around constantly. It’s always this location that has issues. Every other one I’ve been to has never had problems.
Brenda Selby
One lady asked for her money back order took to long. Need more help. We went because a relative worked there but he was off that day. My husband's chicken sandwich was loaded with sauce. Both sides had to be wiped off. Not good!!
Wesley McGinnis
Don't come here unless you have more than 30 minutes for lunch. Dine in always takes a while to get them to take your order. Then I waited 26 minutes for my food. Food was fine and correct but man what a wait for some fast food.
Daniel Weese
$7 Craving box is way to go!
Atmosphere: 4
Food: 4
Service: 4
Jody Osterbuhr
We got here a little after 7 pm and the first thing the employee says is "were out of most of our sides." I ordered a 4 pc tender and was told they were out of tenders. So I ordered a 3 pc dinner and when it was ready it was all dark meat. I never asked for all dark meat. Service was slow and not exactly friendly, not rude but not great.
John Dorsey
Took order online and place was closed Manager was rude when asking how to get my money refunded
Service: 1
Jessica Caselman
Drive thru and paid at 426pm. They gave us our drinks (mine was wrong) no straws. Then we sat until 455 in the drive thru with no one coming to the window. 2 people left behind us. Another pulled up, started to order then left. We drove around went inside. All they said was sorry. And gave us a refund.
Every time I go, the service is worse. Today, I was at the drive-through for several minutes in a line of perhaps three cars ahead of me. Nobody talk to me until I asked if there was somebody there then I placed my order and they went silent. I was not told how much I was supposed to pay, got the order back to me to confirm it. I stood in line for 25 minutes and the line did not move. Eventually just drove away.
Food: 3
Service: 1
Jennifer Edwards (Jen)
I'm so sick. I ordered the Mexican pizza and I have food poisoning. The refried beans tasted burnt. Terrible place
Atmosphere: 1
Food: 1
Service: 1
joe maxwell
Waited 20 plus minutes for tacos and burritos that were thrown together very messy. On top of wait they weren't even warm. The place was filthy, and server was less than friendly. Won't be back for a long while.
Atmosphere: 1
Food: 2
Service: 1
Brenda Burke
Just left ordered two tacos without sour cream.. HAD SOUR CREAM.. Mexican pizza that tasted burnt with rotten meat could not eat it.. a crunch wrap that wasn't crunchy.. that is bad when people spend so much money and no one's food was good.. save your money don't stop here..
Barb Wilkins
Went to Red Oak Taco Bell it will the last time.Ordered 12 taco waited 15 minuted. When the "kid" came to the window, I ask since I been waiting 15 minutes do I get a discount, he said in a rude tone " you should
Extremely dissatisfied with the service at the Taco Bell and KFC in Red Oak. Our experience began with a 20-minute wait in the drive-thru, as the lobby was closed, like usual. While waiting, we learned KFC had run out of chicken, a problem that seems to persist. When we finally reached the speaker, we were told that Taco Bell was closed. My wife attempted to report her concerns via phone but was met with unprofessional comments from a staff member, presumed to be the manager. The conversation was over, and they proceeded to call back, which she declined to answer. As a result, we are done at this location. To redeem themselves, the management needs to improve, ensure a steady food supply, and adopt a more respectful attitude. The current situation is and has been horrible.
Do yourself a favor if ever going to this restaurant get out of your car and go inside because the drive-thru can take up to an hour
This place has the worst service. 45 minutes to get my food. I haven’t eaten at a Taco Bell in quite some time, when did they get so proud of their food. I ordered 6 tacos and 3 pieces of chicken and just shy of $40. Definitely done with this place.
Workers are always rude and act like you’re disturbing them. Got my food shoved into my hands. Asked for no beans and extra meat, which I PAID for and of course there are beans on it! KFC chicken is always over cooked as well and their fries are always disgusting from sitting around constantly. It’s always this location that has issues. Every other one I’ve been to has never had problems.
One lady asked for her money back order took to long. Need more help. We went because a relative worked there but he was off that day. My husband's chicken sandwich was loaded with sauce. Both sides had to be wiped off.
Not good!!
Don't come here unless you have more than 30 minutes for lunch. Dine in always takes a while to get them to take your order. Then I waited 26 minutes for my food. Food was fine and correct but man what a wait for some fast food.
$7 Craving box is way to go!
Atmosphere: 4
Food: 4
Service: 4
We got here a little after 7 pm and the first thing the employee says is "were out of most of our sides." I ordered a 4 pc tender and was told they were out of tenders. So I ordered a 3 pc dinner and when it was ready it was all dark meat. I never asked for all dark meat. Service was slow and not exactly friendly, not rude but not great.
Took order online and place was closed Manager was rude when asking how to get my money refunded
Service: 1
Drive thru and paid at 426pm. They gave us our drinks (mine was wrong) no straws. Then we sat until 455 in the drive thru with no one coming to the window. 2 people left behind us. Another pulled up, started to order then left. We drove around went inside. All they said was sorry. And gave us a refund.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Every time I go, the service is worse. Today, I was at the drive-through for several minutes in a line of perhaps three cars ahead of me. Nobody talk to me until I asked if there was somebody there then I placed my order and they went silent. I was not told how much I was supposed to pay, got the order back to me to confirm it. I stood in line for 25 minutes and the line did not move. Eventually just drove away.
Food: 3
Service: 1
I'm so sick. I ordered the Mexican pizza and I have food poisoning. The refried beans tasted burnt. Terrible place
Atmosphere: 1
Food: 1
Service: 1
Waited 20 plus minutes for tacos and burritos that were thrown together very messy. On top of wait they weren't even warm. The place was filthy, and server was less than friendly. Won't be back for a long while.
Atmosphere: 1
Food: 2
Service: 1
Just left ordered two tacos without sour cream.. HAD SOUR CREAM.. Mexican pizza that tasted burnt with rotten meat could not eat it.. a crunch wrap that wasn't crunchy.. that is bad when people spend so much money and no one's food was good.. save your money don't stop here..
Went to Red Oak Taco Bell it will the last time.Ordered 12 taco waited 15 minuted. When the "kid" came to the window, I ask since I been waiting 15 minutes do I get a discount, he said in a rude tone " you should
Food: 2
Service: 1
Recommended dishes: Taco
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