I was in town visiting my parents. We decided to grab Subway for dinner. The flatbread used for the wrap was dry and cracked and that was after the employee threw the first one away because it broke into pieces. It just fell apart and was a mess. We also got cookies because our family normally loves Subway cookies. Unfortunately, 5 out of 6 cookies were dried up, rock hard garbage and they had a very strong freezer burn taste. They were horrible. I’m pretty sure freezing your leftover cookies so you can pawn them off as “fresh baked” is against Subway’s policy. I’ll have to check with the corporate offices. You guys need to do better at this location.
Atmosphere: 4
Food: 1
Service: 4
Justin Jacobson
Great service, great food and great people. Savanna went above and beyond to get our food as perfect as possible. She also made great conversation while doing her work. All around great gal that will be an asset to her employer. Hopefully this gets to the management team and she gets recognized for her excellent work. Thanks and have a great day.
Atmosphere: 5
Food: 5
Service: 5
megan tompkins
Don't bother, Go somewhere else save yourself the time and the money. Every time I go to this subway my sandwich falls apart. I don't know if the bread is not cooked long enough but it just disintegrates as soon as I pick up my sandwich. And I'm left with a pile of ingredients, that were lazily slapped on the sandwich so I there's just chunks of cheese and meat. The employees were so rude, One employee was complaining that they were customers in the restaurant. And then proceeded to tell me that they were out of black olives, because they didn't want to open a can of black olives and make backups of their ingredients. Unacceptable will not be back.
Atmosphere: 2
Food: 1
Service: 1
Big Z
The rating of 4.1 is an average over many years. If you consider only the ratings over the past 12 months, it is closer to a two star average.This is closer to my one star experience. Besides poor service, poor food and more expensive than any other Subway in the country between here and the west coast it is disappointing. I have never seen a coupon for this location, either. It is a national brand, that used to be a good thing. Sunshine Foods grocery store is a better option. Be watchful of the 'sell by date. ' It happens sometimes, but it is mostly very good stuff.
Atmosphere: 1
Food: 3
Service: 1
Amanda huisman
I Love working at this store. I Love eating at this store! I love this store!
Matt Anderson
Stay away. Workers don't know what they are doing! Burned the bread beyond belief. The sub is suppose to be a cold sub but the worker decided to toast it without asking. Didn't say anything bc of the long line. Fountain pop was out of syrups for the pop. Workers have long hair and should be wearing a hair net or at least put up. If I could give it a negative star I would. Really sad the quality of Workers this day and age. Guess a warm body and a heartbeat is all that's required here. Use to be a great place. Saw 4 separate subs thrown out of viechles on the way out of town. I see why
Dan Haug
Pretty much what you expect from a Subway.
Steven Taylor
Love their steak and cheese??
Honor Hough
Good customer service, but I ordered online, and they made both of my subs the complete wrong way. I came back in and explained the mistake, and they still made the order wrong, so I just left. I wasn’t even able to eat my sub as I have certain dietary restrictions.
laurence stock
Great food. Good employees. Alison and Bill do a great job at the store.
I was in town visiting my parents. We decided to grab Subway for dinner. The flatbread used for the wrap was dry and cracked and that was after the employee threw the first one away because it broke into pieces. It just fell apart and was a mess. We also got cookies because our family normally loves Subway cookies. Unfortunately, 5 out of 6 cookies were dried up, rock hard garbage and they had a very strong freezer burn taste. They were horrible. I’m pretty sure freezing your leftover cookies so you can pawn them off as “fresh baked” is against Subway’s policy. I’ll have to check with the corporate offices. You guys need to do better at this location.
Atmosphere: 4
Food: 1
Service: 4
Great service, great food and great people. Savanna went above and beyond to get our food as perfect as possible. She also made great conversation while doing her work. All around great gal that will be an asset to her employer. Hopefully this gets to the management team and she gets recognized for her excellent work. Thanks and have a great day.
Atmosphere: 5
Food: 5
Service: 5
Don't bother, Go somewhere else save yourself the time and the money. Every time I go to this subway my sandwich falls apart. I don't know if the bread is not cooked long enough but it just disintegrates as soon as I pick up my sandwich. And I'm left with a pile of ingredients, that were lazily slapped on the sandwich so I there's just chunks of cheese and meat. The employees were so rude, One employee was complaining that they were customers in the restaurant. And then proceeded to tell me that they were out of black olives, because they didn't want to open a can of black olives and make backups of their ingredients. Unacceptable will not be back.
Atmosphere: 2
Food: 1
Service: 1
The rating of 4.1 is an average over many years. If you consider only the ratings over the past 12 months, it is closer to a two star average.This is closer to my one star experience. Besides poor service, poor food and more expensive than any other Subway in the country between here and the west coast it is disappointing. I have never seen a coupon for this location, either. It is a national brand, that used to be a good thing. Sunshine Foods grocery store is a better option. Be watchful of the 'sell by date. ' It happens sometimes, but it is mostly very good stuff.
Atmosphere: 1
Food: 3
Service: 1
I Love working at this store. I Love eating at this store! I love this store!
Stay away. Workers don't know what they are doing! Burned the bread beyond belief. The sub is suppose to be a cold sub but the worker decided to toast it without asking. Didn't say anything bc of the long line. Fountain pop was out of syrups for the pop. Workers have long hair and should be wearing a hair net or at least put up. If I could give it a negative star I would. Really sad the quality of Workers this day and age. Guess a warm body and a heartbeat is all that's required here. Use to be a great place. Saw 4 separate subs thrown out of viechles on the way out of town. I see why
Pretty much what you expect from a Subway.
Love their steak and cheese??
Good customer service, but I ordered online, and they made both of my subs the complete wrong way. I came back in and explained the mistake, and they still made the order wrong, so I just left. I wasn’t even able to eat my sub as I have certain dietary restrictions.
Great food. Good employees. Alison and Bill do a great job at the store.
Restaurantji Recommends
Love their steak and cheese??
We have the steak melt in a wrap and it was the best sandwich I believe I have ever had from Subway. I would go back there anytime
Good food made the way you like it
Good food made the way you like it
Rock Rapids subway is only one ill go to.
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