Dairy Queen Grill & Chill

Me and tylee came here after an exhausting tournament to get out food, but we couldn’t understand the lady then we didn’t get half our order

Was just handed a soggy cone which fell into my lap/dash. No apology. No napkins given, just a blank stare.
Had to go into the store to clean up & had to ask multiple times for a refund.

Atmosphere: 1

Food: 1

Service: 1

We ordered a banana split but was told don’t have bananas so why do they have a coupon in the paper for a special for banana split & not have bananas so then ordered peanut butter parfait we got it & the ice cream was so soft it turned to liquid so something has to change at Dairy Queen or they won’t have business.

After acting like she couldn't understand us through the speaker which made sense when we got to the window and they were all talking and cutting up Aury then continued to rub her chin checks lips and nose repeatedly. She made our blizzard and slush. The slush had so little cherry flavor you couldn't tell it was cherry and the blizzard was way to piled up for the cup so melted over the cup edges a lot. That i disliked but the face wiping bate handed especially nose and mouth is not sanitary at all.

Atmosphere: 1

Food: 1

Service: 1

For my birthday I received a digital DQ gift card through email. Last week I ordered a blizzard in drive-through and showed the digital DQ info at the window. I was greeted with a gruff response of we don’t have a card reader. I explained there is no card and showed him the digital number that needed to be keyed in and he rudely took the number and entered it. Not a great experience. And then tonight I tried again only to be treated the same way, even more rudely. This franchise is pathetic.

Atmosphere: 2

Food: 2

Service: 1

Blizzards are very sloppy and not cold enough. It is messy. The manager should shut the sale on Blizzards until their equipment is fixed. It is disappointing that they can’t get it corrected.

Atmosphere: 1

Food: 1

Service: 1

After being stared at by all 3 employees for 10 minutes as they discussed a video on someone's phone, the male employee finally rudely asks what we want. Kept snapping and getting rude with my son and generally acted like he hated everything about the place. The food was good, but the sloppiness and rudeness of the employees means I will spend my money at Culver's instead. Do better.

Atmosphere: 1

Food: 4

Service: 1

Very poor experience here with the Assistant manager Autumn. Very rude and horrible customer service.

Atmosphere: 1

Food: 1

Service: 1

A nice, clean place for a quick meal.

Atmosphere: 5

Food: 5

Service: 5

Service was slow ice cream was given melted and this one worker who is tall with a weird goatee was on his phone and hitting an employee with a rag instead of taking my order in the front counter. Don’t recommend going at all.

Atmosphere: 1

Food: 1

Service: 1

I would like to say that I’m typically a person who is very understanding because I know that working a job, especially in the food industry is very hard, but we have the choice to keep working there. Therefore, if I could leave a Zero star I WOULD!! When I entered Sioux Center Dairy Queen as per usual I ordered meals and blizzards, but of course, the cashier person came out from behind. Mind you the service that this young lady gave us was not typical of great customer service. She took about 5 minutes to come in. The place wasn’t even busy. She asked us what we wanted with a rude tone and expression. After ordering, I expected the place to be clean, but it was surely messy, the tables were dirty and sticky, the floors looked like they needed to be mopped and there weren’t even lids of cups. I wanted to tell the staff, but surely it did not feel safe to do so. All staff members were behind, all giggling and not being mindful. It took about 25 minutes for my food to come, but of course, it was cold. The staff was fighting about who should hand out the food in the lobby. I will surely not be returning to this DQ ever. The service was bad, the staff was not friendly, the cleanliness was not on point, and it took forever to get my food. Not to mention the blizzards were not flipped and were very runny.

Atmosphere: 1

Food: 3

Service: 1

I absolutely adore Dairy Queen and have had so many wonderful experiences there over the years. Their menu is always delicious, the staff is typically friendly, and I’ve always looked forward to stopping by for a treat. Unfortunately, this recent visit was a bit of a letdown and I felt compelled to share my thoughts.

For starters, I was simply looking to order a basic cup of water with my meal. I’ve done this countless times at other fast-food restaurants and never had an issue—after all, water is a basic necessity, especially when you’re having a meal. However, this time, the staff at Dairy Queen refused to let me order water. WATER! I couldn’t believe it. I politely asked, as I always do, for a cup of water to accompany my food, and was met with resistance. I was told that I would have to pay for a bottled drink if I wanted something to drink with my meal. Now, I understand if there are policies or if they have some sort of reasoning behind it, but it felt ridiculous and incredibly frustrating. I’ve been a loyal customer for years, and I was shocked by the lack of basic service.

After that, I tried to push it aside and hoped my food would make up for the inconvenience. Unfortunately, it didn’t. When I received my order, the food was cold. Now, I get that sometimes things don’t go perfectly, but this felt like a major oversight. My meal wasn’t just lukewarm; it was downright cold. I couldn’t help but feel disappointed, especially after all the great visits I’ve had in the past. I understand the rush of the day or a busy kitchen, but it’s disheartening when you’re served something that doesn’t meet the usual Dairy Queen standards.

It’s tough to feel this way about a place I’ve loved for so long, but I hope this is just a rare off day. I know the staff is usually friendly, and the food is typically great, so I’m hoping this was just an isolated experience. I really do enjoy Dairy Queen, and I’d like to believe that this issue will be addressed to ensure that future visits are just as great as the many others I’ve had in the past. At the end of the day, it’s the small things that matter—like providing basic customer service and serving food at the appropriate temperature.

I really hope Dairy Queen takes this feedback to heart and that my next visit will remind me of all the great experiences I’ve had before. I’m still a fan, but I do expect better, especially when it comes to simple things like water and warm food.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Fries

Waited in the drive thru line for 15 minutes just for them to close and it wasn’t even 9:00 yet. Ended up going to Culver’s and they were very kind there!

Atmosphere: 1

Service: 1

This Dairy Queen should honestly just go out of business because the past four times we have tried to go they have not been taking orders. Mind you this is during typical operating hours. We watch multiple cars go to the drive thru speaker and get turned away per usual. On the blue moon occasion that they do choose to serve you, it’s going to be the worst service you’ve ever received, even for a fast food chain. After waiting at the speaker for at least 5 minutes, you will be greeted with an annoyed tone. Same story when you roll up to the window. You will sit there for about 5 minutes, and then when they open the window the only words they speak to you is your total. Then they slam the window shut and you wait another good 5-10 minutes before they hand you your runny blizzard without even doing the signature flip. Even if you didn’t order a side, every purchase comes with a side of eye rolls, rude facial expression, and attitude! And boom, what was started as a fun ice cream excursion turns into a 30 minute ordeal and a spoiled mood. Not impressed!!

Atmosphere: 1

Food: 3

Service: 1

Bad counter service.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Fries