The AC wasn’t working, I ordered a cheese steak sandwich, and it was horrible, not the cheese steak sandwich that most places have.
Atmosphere: 2
Food: 1
Service: 2
Minda Sills
Food is okay there’s a really cute manager who works there tho 10/10 eye candy
Atmosphere: 5
Food: 1
Service: 5
D Fedman
Filthy dining room, filthy restroom, sticky floors, unsanitary handling of drinking cups, no Arby's Sauce in the dispenser, Went up front to tell them the dispenser was empty. We were given packets. Noticed on the way back that there were many packets sitting on filthy tables.
The food came ice cold when we were the only people inside the restaurant and there were onesie-twosies at the drive-thru.
The order-taker had his head buried in his phone; we were interrupting him to take our order. Later, he was scratching his head and pulling at his hair next to where the food was placed in bags for take-out while again with his head buried in his phone.
No one is in charge here. I spoke to someone who made eye contact with me. No apology, just blank stare. He said he would fill the dispenser with sauce. I was furious. I did not handle it well.
Where do you find these people?
No males with long hair had hairnets in food prep area.
We've returned to this location three times to give it a chance. No improvements.
I've contacted Arby's about cleanliness of the dining room and restrooms and the poor employee hygiene via their website. No response.
I can't recommend that anyone get food from here, not even drive-through. Yeccch.
This used to be a great location and a favorite spot for a quick meal! We went there frequently and always rang the bell!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, French Dip
Wes C
Not very good listeners. If you don't want to work in a service area. Don't apl
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Curly Fries
Jim Pioch
Rubin sandwich was nothing close to the advertising pictures. "WHERE'S THE MEAT?" This location is not the cleanest fast food restaurant I have seen.
Atmosphere: 2
Food: 2
Service: 4
Debbie Webster
Ordered 2 Beef and Cheddar sandwiches and 2 curly fries. One sandwich did not have any cheese and curly fries were all crumbs from the bottom of the barrel and luke warm at best. Tried to call to let them know but nobody would answer the phone. And please bring back potato cakes!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Potato Cakes, Roast Beef
James Jr. Martin
Curly Fries ? tasted like they were spoiled and refried, didn't eat them all. Got a bellyache out of the deal, but didn't get the shits like my brother did
I go to this Arby's near 86th street and I-35/80 in Urbandale often and I have always had good service. A majority of the time I use the drive through as I did today. I ordered a couple of chicken sliders and curly fries, love those fries! Today like a lot of the time I had a short wait but only because they made the sliders and the fries fresh after I ordered. I would rather wait a few minutes for fresh hot food than drive away quickly with something less. Arby's is a higher quality of fast food in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Jamocha Shake
Judi DeMoss
I tried the brisket sandwich and it was really good. Quick service, clean, quiet atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Mike Ford
This place is always clean staff always friendly when I come.
I came on this day to grab lunch with my granny.
One of the best Arby's Locations In town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Greek Gyro, Roast Beef, Curly Fries
First you can't use gift card to oder on line like other fast food places, got to store employee was eating at the table food goes on, the one makeing the food had no hat or hair net, he had bushy hair, my food was cold also. sent in my concerns to customer service and no surprise no response.
Update: still no response, been over two weeks and did the link they sent me, and still no response, FYI they can care less about your concerns!
Atmosphere: 1
Food: 2
Service: 1
ZBS-Paperplane3 s
Order a #1 with large fri i was only customer ther, it took 30 mins to bring me food after they told me to pull up an they will bring out food.., I was the only one ther mind you,.. I ask what took so long the guy said they forgot, get it together!!!!!!!
Food: 3
Service: 1
Steve P
Good food and helpful employees!
Atmosphere: 3
Food: 5
Service: 5
Steve Damon
Shake machine is perpetually broken. Worse than a McDonald’s meme.
Food: 1
Matt Dingman
Shake machine is perpetually broken. Worse than a McDonald’s meme.
The AC wasn’t working, I ordered a cheese steak sandwich, and it was horrible, not the cheese steak sandwich that most places have.
Atmosphere: 2
Food: 1
Service: 2
Food is okay there’s a really cute manager who works there tho 10/10 eye candy
Atmosphere: 5
Food: 1
Service: 5
Filthy dining room, filthy restroom, sticky floors, unsanitary handling of drinking cups, no Arby's Sauce in the dispenser, Went up front to tell them the dispenser was empty. We were given packets. Noticed on the way back that there were many packets sitting on filthy tables.
The food came ice cold when we were the only people inside the restaurant and there were onesie-twosies at the drive-thru.
The order-taker had his head buried in his phone; we were interrupting him to take our order. Later, he was scratching his head and pulling at his hair next to where the food was placed in bags for take-out while again with his head buried in his phone.
No one is in charge here. I spoke to someone who made eye contact with me. No apology, just blank stare. He said he would fill the dispenser with sauce. I was furious. I did not handle it well.
Where do you find these people?
No males with long hair had hairnets in food prep area.
We've returned to this location three times to give it a chance. No improvements.
I've contacted Arby's about cleanliness of the dining room and restrooms and the poor employee hygiene via their website. No response.
I can't recommend that anyone get food from here, not even drive-through. Yeccch.
This used to be a great location and a favorite spot for a quick meal! We went there frequently and always rang the bell!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, French Dip
Not very good listeners.
If you don't want to work in a service area. Don't apl
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Curly Fries
Rubin sandwich was nothing close to the advertising pictures. "WHERE'S THE MEAT?" This location is not the cleanest fast food restaurant I have seen.
Atmosphere: 2
Food: 2
Service: 4
Ordered 2 Beef and Cheddar sandwiches and 2 curly fries. One sandwich did not have any cheese and curly fries were all crumbs from the bottom of the barrel and luke warm at best. Tried to call to let them know but nobody would answer the phone. And please bring back potato cakes!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Potato Cakes, Roast Beef
Curly Fries ? tasted like they were spoiled and refried, didn't eat them all. Got a bellyache out of the deal, but didn't get the shits like my brother did
Floor was sticky everywhere
Employees did their job well
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Double Roast Beef
I go to this Arby's near 86th street and I-35/80 in Urbandale often and I have always had good service. A majority of the time I use the drive through as I did today. I ordered a couple of chicken sliders and curly fries, love those fries! Today like a lot of the time I had a short wait but only because they made the sliders and the fries fresh after I ordered. I would rather wait a few minutes for fresh hot food than drive away quickly with something less. Arby's is a higher quality of fast food in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Jamocha Shake
I tried the brisket sandwich and it was really good. Quick service, clean, quiet atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
This place is always clean staff always friendly when I come.
I came on this day to grab lunch with my granny.
One of the best Arby's Locations In town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Greek Gyro, Roast Beef, Curly Fries
Restaurantji Recommends
First you can't use gift card to oder on line like other fast food places, got to store employee was eating at the table food goes on, the one makeing the food had no hat or hair net, he had bushy hair, my food was cold also. sent in my concerns to customer service and no surprise no response.
Update: still no response, been over two weeks and did the link they sent me, and still no response, FYI they can care less about your concerns!
Atmosphere: 1
Food: 2
Service: 1
Order a #1 with large fri i was only customer ther, it took 30 mins to bring me food after they told me to pull up an they will bring out food.., I was the only one ther mind you,.. I ask what took so long the guy said they forgot, get it together!!!!!!!
Food: 3
Service: 1
Good food and helpful employees!
Atmosphere: 3
Food: 5
Service: 5
Shake machine is perpetually broken. Worse than a McDonald’s meme.
Food: 1
Shake machine is perpetually broken. Worse than a McDonald’s meme.
Food: 1
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