Dunkin'
4206 Merle Hay Rd #100, Urbandale
(515) 276-9317
Recent Reviews
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Should stay closed.
Terrible service, last time in we were completely ignored by staff while they talked to each other. DD going down hill
Atmosphere: 1
Food: 1
Service: 1
I order stuff online. Didn't say this play was temporarily closed. Obviously I didn't get my coffee...... I was unaware they were closed at this time.
So Might want to figure out how to do that. Lots of people I'm sure put online orders in and Cannot even get it. That's for taking my money😂
Atmosphere: 1
Food: 5
Service: 1
Short staffed and food was dry and not edible. 2nd time I've tried and almost as bad as the first.
Atmosphere: 1
Food: 1
Service: 1
This use to be a great Dunkin but for some reason within the last year it's gone down hill. I had order a ice drink and it was basically all creamer. Then decided to give them another chance recently and the drink i had order had no flavor at all.
Food: 1
Service: 1
While I was outside talking on my phone, waiting to go inside. I watched this car pull in and park in the handicap parking spot. They got out and walked inside and came back out to grab their bag. As they were walking around their car, I noticed they were wearing a Dunkin' polo. So one of your employees is taking up a handicap van accessible spot. You can clearly see in my picture also that the spot on the passenger side is a no parking walk way area.
Doughnuts and great, service was lacking. We ordered 3 coffees and 3 doughnuts. Got doughnuts right away but had to go back and ask for our coffees. They didn't have a receipt so had to tell them again what we ordered.
It was freezing cold inside, not cozy at all!! Really disappointed 😞
Atmosphere: 1
Food: 5
Service: 2
I waited at the speaker for more than 10 minutes just waiting to order the food.
Atmosphere: 1
Food: 2
Service: 2
Their frozen drink machines are always down
Tater tots seemed like they had been in a heater for a few hours. It took about 3-4 minutes for someone to come to the register. Restaurant was not dirty but not what I'd call clean.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Croissant
They brought in an excellent manager and she kills it every day. Super friendly and remembers me and my kids every time I’m here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Avocado Toast
Restaurantji Recommends
I use to come to this store every morning took a break and started coming back first experience was the morning staff lock themselves out of the store the following three attempts to get donuts after that morning they never have munchkins I refuse to give this location another shot I’ll start going back to
Atmosphere: 1
Service: 1
This is so uncalled for. I have been to this Dunkin around 9pm in the morning, 2 times in the past week. both times the food was cold in the middle, drink either has very little flavor or WAY too much. the first time i gave them the benefit of the doubt and thought about how they didn't do it purposely and probably were just too busy to notice. The 2nd time (today) all i ordered was hashbrowns and a large iced coffee and it tasted like watered down syrup and the hashbrowns were wet, soggy and literally still frozen in the middle. I didn't have time to come back to refund because I had to be to work but I just had to say something. and another thing, I can tell just by looking in the drive through window that it is absolutely FILTHY inside that store. I will never be coming back.
Atmosphere: 1
Food: 1
Service: 1
Literally pulled up to the drive through speaker, and was greeted with an extremely monotone "What do you want".
I didn't even order anything, I just left. I understand we all have stressful days, but this place used to have such happy employees ?
Service: 1
Rude morning staff refused to give two of my drinks
Atmosphere: 1
Food: 2
Service: 1
It’s my birthday. I just was at the other location that wouldn’t do an ice coffee at all. So I came here and they said they only had enough sugar-free syrup for one coffee. So I said yes I’ll have it and they said actually they’re out and they won’t be getting out anymore sugar free syrup. It was 6:20 they don’t close till 7. They won’t make coffee… this was the second location to do this.
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