Jimmy John's
3928 NW Urbandale Dr, Urbandale
(515) 278-4064
Recent Reviews
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Shockingly slow! +20 minutes in the drive through, and overcooked bread. Hot food takes less time, and is cheaper. Survey link doesn’t work
Atmosphere: 1
Food: 3
Service: 1
Never been to a slower JJ’s. Over 15 minutes in the drive thru for 1 sandwich? What in the world. I actually waited in line long enough to take my dog that was with me on a potty break and the line still did not move. Wow.
Honestly the slowest jimmy John’s I have ever been to. And I have ordered here multiple times cause it’s so close to my house. I’m not sure what takes so long to make the one sandwich even if I do delivery, online ordering for pickup, it still takes them quite a bit of time. I even waited for over 20 minutes in the drive thru line and there was only one car in front of me... and no orders behind me for awhile. So not sure what their process is and how to speed up their process. Definitely not a freaky fast location if you are in a rush.
Atmosphere: 2
Food: 4
Service: 1
Walked in and no one was out front. Stood there for a couple of minutes and kid was playing on his phone in the corner. Didn't say more then two words. Gave him my order the. Another guy came out and didn't say a word..got handed my sandwich and left.
Food: 3
Service: 2
Made a mistake by clicking on their location on my delivery order and the driver was rude, and not timely even though it said it was 10 minutes away
Atmosphere: 3
Food: 4
Service: 1
Waited 35 minutes for three sandwiches to be made. Unacceptable.
Eight people waiting at any given moment while I was there.
Remade the wrong sandwich for me after telling me "the ticket must have gotten lost."
Atmosphere: 1
Food: 2
Service: 1
slowest drive through on planet earth
Atmosphere: 3
Food: 5
Service: 1
Garbage store. Who doesn't take 100$ bill when they have stacks of 20's in the register, DURING LUNCH RUSH.. Taco Johns next door had now problem..
Consistently have lobby closed during hours they say they are open. Do not expect them to be open when you show up.
Atmosphere: 1
Food: 1
Service: 1
Again. They're closed. This is January 19th at 7:25. I'm officially done with Jimmy John's. Iowa sucks Every time I try to go to this location the door is locked and I have to go through the drive-thru. It's 7:00 at night. The thing is I'm waiting forever for someone to answer the drive-thru. This last time I don't think anybody even was there. Waited 15 left now. I'm at Wendy's
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
7pm on a Saturday and the the place is closed. Says drive through only but no one there. Was supposed to open until 10 pm.
Atmosphere: 1
Food: 1
Service: 1
I ordered a slim tuna sandwich and it didn't fill the amount of bread I received. The service was helpful
Atmosphere: 4
Food: 3
Service: 4
I am not one to leave any bad reviews, but this is the worst Jimmy John's I've been to, took almost 30 minutes to order food and get it from the drive through and then the sandwich wasn't even fresh. The lettuce was brown, bacon was raw and bread was old. Would not recommend this location.
The most unorganized group of individuals I've ever seen. Good luck getting your correct order during any rush.
Atmosphere: 1
Food: 1
Service: 1
This location has had severe staffing issues for a couple years now. Employees are very nice and understanding, and I feel for them because some of them seem to be trying their best, but the service is terrible. I work down the street and it takes about an hour for my sandwich to get delivered. I just received my order for the $10 deal and it's missing the cookie, and whoever prepared my order did not cut my sandwich in half like requested. I would avoid this one if you could. Very inconvenient.
Atmosphere: 1
Food: 3
Service: 2
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