McDonald's
4900 NW Urbandale Dr, Urbandale
(515) 276-5750
Recent Reviews
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My bun on my cheeseburger was hard as a rock. No salt on my cold fries. I should know better than to go to this McDonald’s.
Went through the drive thru and waited 25 minutes on a lunch break for 3 items and 1 special request/substitution on my Big Mac. Remind you I worked at a McDonald’s myself so I know the process and procedures in place to accomplish everything in the store. First off took so long to get recognized at the speaker only to be greeted with an employee that sounded like they hate their job. Second waited another 10 minutes to get cashed out only to be pulled forward into drive thru spot 1. I waited there for quite some more time just to walk into the store myself and grab my own food that was luke warm at best. The employees are more interested in their phones than getting orders out. Watched a girl scroll thru her phone while bagging and walking the bag so slow if she was going any slower she’d be going backwards to me. Would never recommend this place to anyone. The wait is ridiculous and the crew doesn’t care. Thy make you wait and give you cold food.
Atmosphere: 1
Food: 1
Service: 1
I literally just ate part of a cheese rapper!
Atmosphere: 1
Food: 1
Service: 1
Ordered on the mobile app. Took forever in drive thru line to get food. Food was barely warm. Paid for double quarter pounder cheese and got 1 patty. Fries were barely warm. Will not be back to this location
Atmosphere: 2
Food: 2
Service: 2
Nothing special, just like all mcd's! 😊
Atmosphere: 3
Food: 3
Service: 3
I called to ask if they still had the grinch meal and they immediately hung up on me. Extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service. I understand that McDonalds is listed as “Fast Food”, but the staff doesn’t recognize that. I would boycott this location unless you enjoy waiting for an extended period of time and like “somewhat warm food” at the most!
Service: 1
Went to get my daughter a kids meal and there was no toy. :(
Atmosphere: 5
Food: 4
Service: 1
insanely long drive thru wait time when there are almost no other customers, onlu go here if you have an extra 10-15 minutes to sit and wait
Atmosphere: 1
Food: 2
Service: 1
Take forever 👎
Restaurantji Recommends
If you can wait 20-30 min for your order, regardless drive thru or dine in, then this is the McDonald for you.
Atmosphere: 1
Food: 3
Service: 1
Messed up my order once came back got replacement food threw it away cause I could not trust them to eat their food a second time.
Atmosphere: 1
Food: 1
Service: 1
Food as expected, service not so great. Stood there for a bit while they completed ignored me so I finally used the kiosk which I don’t like cause they are filthy
Atmosphere: 3
Food: 3
Service: 1
Been going here a while and every time I regret it! Today was horrible. Ordered double cheeseburger and large fry. Took almost 15 minutes and received a medium fry and the meat on double cheese was so burnt it was rock hard. Threw my lunch away and went to the gas station next door!
Atmosphere: 2
Food: 1
Service: 3
Place stunk like used oil, double cheeseburger was dry, way downhill!
Atmosphere: 1
Food: 1
Service: 3
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