Smokey Row Coffee

14200 Douglas Pkwy, Urbandale
(515) 705-0759

Recent Reviews

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Daryle Wright

Paid for an $8 shake and the cup was only 3/4 full. Not worth it.

Zain Mueller

They have a cool place to eat your lunch on the job. Also one guy proposed to his wife because it was there special spot and she say for sure I’ll marry you for 6 7 years 🤲🏿

Seth Daniels

Today my family and I were headed to a funeral for my grandmother. My wife ran in for a chai. I pumped gas, went in with my kids got doughnuts, and drinks in the gas station, and 20 mins later 1 chai wasn’t done. It’s ridiculous, my wife even said we need to get to a funeral, I’ll make it in a couple minutes the woman replied, it’s been 20 already! My wife walked out with no drink as she waited another 3-5 mins. This is so close to home love the coffee but the service needs a ton of improvements.

Atmosphere: 4

Food: 4

Service: 1

Elizabeth Morey

Waited over 20 minutes to get 2 chocolate shakes that were completely melted and room temperature. Also 14$ for 2 shakes is insane.

Atmosphere: 1

Food: 1

Service: 1

Szymon Jarzyna

Great food

Shelley Button

I stopped in this morning for a vanilla chai tea. I was treated extremely rude by Aiden. I requested my tea and was given the wrong order. I have no problem with receiving the wrong drink as it happens. When I approached Aiden and kindly explained to him what I received all he wanted to do was argue with me. Seriously? You want to argue with a customer about a drink I paid for? After remaking my drink he sets it on the counter and stomps off. Extremely rude and has no business serving the public. Furthermore, I ordered a large tea and it was half full. Too bad as I loved going to this coffee shop. This experience has directed me to another coffee shop where staff treat customers with kindness and respect.

Cael Sykes

My girlfriend and I came here the other day for soup which was terrible btw. But they had forgotten multiple items we purchased and when I called and told them and drove all the way back they proceeded to double charge me saying I never got charged in the first place. Sketchy place and I will never be back to any location.

Atmosphere: 1

Food: 1

Service: 1

rebecca mckowen

Always great service

Atmosphere: 5

Food: 5

Service: 5

Christian Murray

Great cup of coffee with friendly service!
Service was great.

Atmosphere: 5

Food: 5

Service: 5

Danielle Marcella Reimer

amazing chill atmosphere as well as staff. The food is great. I actually cried on my way home from the genuin kindness the cashier showed me on a hard day. 10/10 recommend. the iced coffee and Americono are my go to. My bf likes the espresso. WHO EVER WORKED TONIGHT THANK YOU!!!

Edgar Gomez

Great service friendly staff good food variety

Atmosphere: 5

Food: 5

Service: 5

Tim Mitchum

Addie and team do an amazing job at this location.

Atmosphere: 5

Food: 5

Service: 5

Holly Short

People are great. Drive thru is fast.

Lita Crow

Employees need trained on how to make a basic cup of coffee. What was made today would barely qualify as weak tea. I'm guessing they just aren't changing the grounds when they make coffee which is gross on it's own. This place needs some kind of adult supervision.

Atmosphere: 4

Food: 1

Service: 1

Gina N

Cashier was unfriendly, you could tell she was frazzled although they weren’t even that busy(we had one person in front of us). We waited 32 minutes for a plain cup of hot coffee and an iced mocha! We watched them serve car after car while we waited. For some reason the people that come in aren’t as important as those in the drive through. I said something to the young gal working, she finally slopped my drink together and sat it up there. No “I’m sorry for the long wait”, no eye contact or anything! I’m disappointed and appalled at the lack of customer service. We go to Jordan Creek Smokey Row several times a week and have never been treated this way, nor have we ever had to wait over a half hour for coffee! We weren’t the only ones complaining, one guy told them he had to go, just forget it and left without getting a refund. The guy in front of us only ordered a cup of tea. He asked about it 3 times, he still didn’t have his tea when we left!

Atmosphere: 4

Food: 1

Service: 1

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