I stopped in this morning for a vanilla chai tea. I was treated extremely rude by Aiden. I requested my tea and was given the wrong order. I have no problem with receiving the wrong drink as it happens. When I approached Aiden and kindly explained to him what I received all he wanted to do was argue with me. Seriously? You want to argue with a customer about a drink I paid for?
After remaking my drink he sets it on the counter and stomps off. Extremely rude and has no business serving the public.
Furthermore, I ordered a large tea and it was half full.
Too bad as I loved going to this coffee shop. This experience has directed me to another coffee shop where staff treat customers with kindness and respect.
Cael Sykes
My girlfriend and I came here the other day for soup which was terrible btw. But they had forgotten multiple items we purchased and when I called and told them and drove all the way back they proceeded to double charge me saying I never got charged in the first place. Sketchy place and I will never be back to any location.
Atmosphere: 1
Food: 1
Service: 1
rebecca mckowen
Always great service
Atmosphere: 5
Food: 5
Service: 5
Christian Murray
Great cup of coffee with friendly service! Service was great.
Atmosphere: 5
Food: 5
Service: 5
Danielle Marcella Reimer
amazing chill atmosphere as well as staff. The food is great. I actually cried on my way home from the genuin kindness the cashier showed me on a hard day. 10/10 recommend. the iced coffee and Americono are my go to. My bf likes the espresso.
WHO EVER WORKED TONIGHT THANK YOU!!!
Edgar Gomez
Great service friendly staff good food variety
Atmosphere: 5
Food: 5
Service: 5
Tim Mitchum
Addie and team do an amazing job at this location.
Atmosphere: 5
Food: 5
Service: 5
Holly Short
People are great. Drive thru is fast.
Lita Crow
Employees need trained on how to make a basic cup of coffee. What was made today would barely qualify as weak tea. I'm guessing they just aren't changing the grounds when they make coffee which is gross on it's own. This place needs some kind of adult supervision.
Cashier was unfriendly, you could tell she was frazzled although they weren’t even that busy(we had one person in front of us). We waited 32 minutes for a plain cup of hot coffee and an iced mocha! We watched them serve car after car while we waited. For some reason the people that come in aren’t as important as those in the drive through. I said something to the young gal working, she finally slopped my drink together and sat it up there. No “I’m sorry for the long wait”, no eye contact or anything! I’m disappointed and appalled at the lack of customer service. We go to Jordan Creek Smokey Row several times a week and have never been treated this way, nor have we ever had to wait over a half hour for coffee! We weren’t the only ones complaining, one guy told them he had to go, just forget it and left without getting a refund. The guy in front of us only ordered a cup of tea. He asked about it 3 times, he still didn’t have his tea when we left!
Atmosphere: 4
Food: 1
Service: 1
Anonymous Snail
Coffee tastes just like the OG location. They even brought the coffee to my table. ?
Atmosphere: 5
Food: 5
Service: 5
jedifred
This is the main Smokey Row but they have satellite coffee houses all around the Des Moines Metro. The food is excellent. But the main thing here is the coffee. They have all of the usual things you would expect, like flavored coffee drinks and so forth. But the real star of the show for me is the house blend black coffee. It is the best black coffee I have had - and I have had a lot, and in a lot of places. Highly recommend!
Flyer37910661704
The coffee was good, but our breakfasts were really bad. I ordered a sausage sandwich with egg and cheese. The cheese wasn't melted and the sausage and egg were cool. Wife has biscuits and gravy with just a little sausage and just a little warm. Being part of Hy-Vee probably doesn't help. Won't be going back.
Lita Howard
Employees need trained on how to make a basic cup of coffee. What was made today would barely qualify as weak tea. I'm guessing they just aren't changing the grounds when they make coffee which is gross on it's own. This place needs some kind of adult supervision.
Great food
I stopped in this morning for a vanilla chai tea. I was treated extremely rude by Aiden. I requested my tea and was given the wrong order. I have no problem with receiving the wrong drink as it happens. When I approached Aiden and kindly explained to him what I received all he wanted to do was argue with me. Seriously? You want to argue with a customer about a drink I paid for? After remaking my drink he sets it on the counter and stomps off. Extremely rude and has no business serving the public. Furthermore, I ordered a large tea and it was half full. Too bad as I loved going to this coffee shop. This experience has directed me to another coffee shop where staff treat customers with kindness and respect.
My girlfriend and I came here the other day for soup which was terrible btw. But they had forgotten multiple items we purchased and when I called and told them and drove all the way back they proceeded to double charge me saying I never got charged in the first place. Sketchy place and I will never be back to any location.
Atmosphere: 1
Food: 1
Service: 1
Always great service
Atmosphere: 5
Food: 5
Service: 5
Great cup of coffee with friendly service!
Service was great.
Atmosphere: 5
Food: 5
Service: 5
amazing chill atmosphere as well as staff. The food is great. I actually cried on my way home from the genuin kindness the cashier showed me on a hard day. 10/10 recommend. the iced coffee and Americono are my go to. My bf likes the espresso. WHO EVER WORKED TONIGHT THANK YOU!!!
Great service friendly staff good food variety
Atmosphere: 5
Food: 5
Service: 5
Addie and team do an amazing job at this location.
Atmosphere: 5
Food: 5
Service: 5
People are great. Drive thru is fast.
Employees need trained on how to make a basic cup of coffee. What was made today would barely qualify as weak tea. I'm guessing they just aren't changing the grounds when they make coffee which is gross on it's own. This place needs some kind of adult supervision.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Cashier was unfriendly, you could tell she was frazzled although they weren’t even that busy(we had one person in front of us). We waited 32 minutes for a plain cup of hot coffee and an iced mocha! We watched them serve car after car while we waited. For some reason the people that come in aren’t as important as those in the drive through. I said something to the young gal working, she finally slopped my drink together and sat it up there. No “I’m sorry for the long wait”, no eye contact or anything! I’m disappointed and appalled at the lack of customer service. We go to Jordan Creek Smokey Row several times a week and have never been treated this way, nor have we ever had to wait over a half hour for coffee! We weren’t the only ones complaining, one guy told them he had to go, just forget it and left without getting a refund. The guy in front of us only ordered a cup of tea. He asked about it 3 times, he still didn’t have his tea when we left!
Atmosphere: 4
Food: 1
Service: 1
Coffee tastes just like the OG location. They even brought the coffee to my table. ?
Atmosphere: 5
Food: 5
Service: 5
This is the main Smokey Row but they have satellite coffee houses all around the Des Moines Metro. The food is excellent. But the main thing here is the coffee. They have all of the usual things you would expect, like flavored coffee drinks and so forth. But the real star of the show for me is the house blend black coffee. It is the best black coffee I have had - and I have had a lot, and in a lot of places. Highly recommend!
The coffee was good, but our breakfasts were really bad. I ordered a sausage sandwich with egg and cheese. The cheese wasn't melted and the sausage and egg were cool. Wife has biscuits and gravy with just a little sausage and just a little warm. Being part of Hy-Vee probably doesn't help. Won't be going back.
Employees need trained on how to make a basic cup of coffee. What was made today would barely qualify as weak tea. I'm guessing they just aren't changing the grounds when they make coffee which is gross on it's own. This place needs some kind of adult supervision.
Atmosphere: 4
Food: 1
Service: 1
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