Waited 40 minutes after the time we were told it was ready for pickup. Thankfully they made it right by giving us our pizza free. This has happened 2 out of the 3x I've been here.
Atmosphere: 3
Food: 5
Service: 2
Tim G
Good experience. Got my pizza in a timely manner. Staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
Chuck Massner
I miss going to Pizza Hut for sit-down meals with table service. The pizza was good.
Atmosphere: 4
Food: 5
Service: 4
cassy
Went there Saturday evening. It wasn’t busy at all but part of the order took over an hour to come out and the staff was absent when needed. I didn’t care for the attitude from one of the staff. Is there not a manager for the evening shift?? No one is watching these kids? I’m not a fan of Casey’s pizza but it’s better than this Pizza Huts pizza! We will NEVER go back.
Kaails
I'd like to thank the Washington Pizza Hut for reminding me why I rarely go out to eat anymore. Saturday evening around 6pm and the place is dead with only 1 couple there, they left shortly after we got there. We were a party of 5. We ordered 4 personal pan pizzas and 1 single chicken Alfredo. 1 order came out, and then a few minutes later, 2 more orders came out, and the last 2 came out about 10 minutes later. We were told that they made the last 2 pizzas wrong, so that's why it took so long, and even then, 1 of the pizzas was STILL wrong. The waitress took it back. Fast forward at least 20 minutes and the final personal pan pizza still hadn't been brought out. 4 of us were done with our meals at this point. After waiting a little longer one of us went up and had to get the attention of one of the waitresses in the back to ask about the pizza and she said that it's sitting here (in the back).. and asked if we still wanted it..? Yes? We came here to eat a meal together and we had paid for it already. Why didn't they bring it out when it was done? When asked if we could have a refund for that pizza for the inconvenience we were ignored but didn't push it since we just wanted to be done. During that time 2 of us had placed online orders to be ready for when we left. Those took forever and had we known how bad the experience would be, we would have ordered from Casey's instead. A 2nd waitress told us the final order of 3 pizzas was being boxed up and it would take 5 minutes...15+ minutes later we had to ask about the order again, and the waitress said "so you want to place an order?" NO, we want the order that has already been placed and paid for online AND that we discussed with you 15 minutes ago. The 1st waitress came out and started aggressively bussing our table while we were still sitting there and drinking our drinks AND waiting for the online order. I told her that she had a bad attitude and as she walked away she said "just ignore it then" lol not sure what I was expecting her to say but she was hilariously rude every time she interacted with us (there were 2 waitresses, one slightly less rude than the other). They weren't busy as we were there for about 2 hours (not by choice, we could have been in and out in less than an hour had the orders been correct and the staff been more attentive) and were the only people there besides one guy who had walked in and that other table who was gone already. We heard a dispute between that same waitress who bussed our table and another staff member about paying for his pop (he wanted to pay and the waitress didn't understand why..he explained because he was taking it to go and not drinking it while at work so perhaps thats the policy? Surely she wasn't insisting he take it without paying? Kinda seemed like it) There was alot of eye rolling and sarcasm during that interaction that probably should have happened in the back. Maybe they aren't used to having customers within earshot? It's amazing the conversations you hear when the building is practically empty besides staff. I recommend eating anywhere else in Washington if you care about your time, money or having good customer service. Perhaps the owner should consider getting rid of the dine-in service and focus only on delivery to save everyone the headache. The best thing about this experience was leaving.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Personal Pan Pizza
Gary Wehr
Ordered a medium hand tossed pizza. It wasn’t fully cooked as crust was doughy on bottom with hardly any sauce.
Atmosphere: 1
Food: 1
Service: 3
Damita McNamara
42 years ago I worked at a Pizza Hut in Mt. Pleasant Iowa. That place was usually standing room only to wait on a table every Friday and Saturday night. It's sad to go in and the place is typically mostly empty as it was this past Friday. For being the only table in there usually, it's bad when they can't even get the salads out before the pizza. I remember back in the day when we brought small glasses of water and the silverware rolled into napkins first thing to the tables with the menus. Depending on what they ordered, I'd take the right number of plates out shortly thereafter. Now, they bring the pizza but we have to go up and ask for plates because they never returned with any! Hopefully you get your salads first but not always as we found out. Then we go to eat the pizza and it is literally cold, not even a bit of warmth to it. How is it that we are the only ones in there and our pizza is cold by the time they brought it? Even then, I damn near choked on the thin crust with just 2 toppings because it was so dry because they put sauce on so thinly on just one side and the first 2 pieced were devoid of sauce and just blah tasting. I remember when Pizza Huts had a nice salad bar and the place was pretty busy over the noon hours during the week because people could get a small salad with sides and a small personal pan pizza for a decent price over their lunch hour because it was pretty quick service. Not too mention the food was great back in the day. I used to love their cavatini, but the comparable dish they have today is very blah tasting by comparison. Well times sure have changed and definitely not for the better. Had bad service like this not happened before when we were here, we would have gone back, but we left and my husband said he was good with never going back there ever again. I agreed. I'd rather hang on to my memories from days of old, than continue with all the negative experienced making bad memories that we have got in recent years at the Pizza Huts we have gone to. Pizza Hut should have stuck with what made them who they were in the first place.
Atmosphere: 1
Food: 1
Service: 1
Julie Kepner
Had lobby closed and was wanting to fix a salad. So ordered out and the sandwich was awful and the brownies were burned
Food: 1
Service: 4
Nathan Lade
I really don’t like any of you guys service . today is the last straw. I had my girlfriend went got some food. We ordered three ranches. We only got one. so I don’t understand how hard is to count up to three .do you guys need to go back to high school? You guys was rude to my girlfriend . She tried to talk to you guys .but Annoyed her outside the drive-through. You guys mess up my order last too .i just ate the pizza but I really don’t understand how hard is to work at pizza place I worked at a pizza place for 5 years in a bigger city . So I don’t understand that can’t take the time to look what on the order . It really your only job .
Pizza hut has been really good lately. No other place makes a deep dish the way pizza hut makes it!
Atmosphere: 5
Food: 5
Service: 5
Micvic
Have been doing carry out so did not eat inside. The pizzas were hot and good, they have definitely improved over the last several years. There was a time several years ago we quit ordering from here, but they have definitely upped their game and the food has been great every time we order. The person at the window knows us by name and makes us feel like a valued customer.
Food: 4
Service: 4
Recommended dishes: Supreme Pizza, Taco Pizza
Sam Turner
We entered and no one was there, so we sat down. After 5 to 10 minutes someone came out and stood at the counter. We waited a while before they told us to order at the counter, content to just stand doing nothing. The silverware was DIRTY, covered in food. The staff said, "we don't clean them, we put them in the dishwasher but I'll tell them to check it" when asked. The restaurant itself was dusty and the bathroom had cobwebs. The food had little to no sauce and the pizza melt had multiple grease puddles. Honestly, the only good thing was the pop and hopefully the glasses were actually clean. The entire time we were there, only one other family was there. They were not busy, except the phone which rang nonstop and never got answered
Parking: Plenty of parking spaces, the only downside is one parking lot is in the drive thru lane so you need to be careful that you don't park in the yellow lines that go through that lane. Also be careful when exiting on that side since the drive thru is right by the exit.
Atmosphere: 1
Food: 3
Service: 1
Vicki
Have been doing carry out so did not eat inside. The pizzas were hot and good, they have definitely improved over the last several years. There was a time several years ago we quit ordering from here, but they have definitely upped their game and the food has been great every time we order. The person at the window knows us by name and makes us feel like a valued customer.
Waited 40 minutes after the time we were told it was ready for pickup. Thankfully they made it right by giving us our pizza free. This has happened 2 out of the 3x I've been here.
Atmosphere: 3
Food: 5
Service: 2
Good experience. Got my pizza in a timely manner. Staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
I miss going to Pizza Hut for sit-down meals with table service. The pizza was good.
Atmosphere: 4
Food: 5
Service: 4
Went there Saturday evening. It wasn’t busy at all but part of the order took over an hour to come out and the staff was absent when needed. I didn’t care for the attitude from one of the staff. Is there not a manager for the evening shift?? No one is watching these kids? I’m not a fan of Casey’s pizza but it’s better than this Pizza Huts pizza! We will NEVER go back.
I'd like to thank the Washington Pizza Hut for reminding me why I rarely go out to eat anymore. Saturday evening around 6pm and the place is dead with only 1 couple there, they left shortly after we got there. We were a party of 5. We ordered 4 personal pan pizzas and 1 single chicken Alfredo. 1 order came out, and then a few minutes later, 2 more orders came out, and the last 2 came out about 10 minutes later. We were told that they made the last 2 pizzas wrong, so that's why it took so long, and even then, 1 of the pizzas was STILL wrong. The waitress took it back. Fast forward at least 20 minutes and the final personal pan pizza still hadn't been brought out. 4 of us were done with our meals at this point. After waiting a little longer one of us went up and had to get the attention of one of the waitresses in the back to ask about the pizza and she said that it's sitting here (in the back).. and asked if we still wanted it..? Yes? We came here to eat a meal together and we had paid for it already. Why didn't they bring it out when it was done? When asked if we could have a refund for that pizza for the inconvenience we were ignored but didn't push it since we just wanted to be done. During that time 2 of us had placed online orders to be ready for when we left. Those took forever and had we known how bad the experience would be, we would have ordered from Casey's instead. A 2nd waitress told us the final order of 3 pizzas was being boxed up and it would take 5 minutes...15+ minutes later we had to ask about the order again, and the waitress said "so you want to place an order?" NO, we want the order that has already been placed and paid for online AND that we discussed with you 15 minutes ago. The 1st waitress came out and started aggressively bussing our table while we were still sitting there and drinking our drinks AND waiting for the online order. I told her that she had a bad attitude and as she walked away she said "just ignore it then" lol not sure what I was expecting her to say but she was hilariously rude every time she interacted with us (there were 2 waitresses, one slightly less rude than the other). They weren't busy as we were there for about 2 hours (not by choice, we could have been in and out in less than an hour had the orders been correct and the staff been more attentive) and were the only people there besides one guy who had walked in and that other table who was gone already. We heard a dispute between that same waitress who bussed our table and another staff member about paying for his pop (he wanted to pay and the waitress didn't understand why..he explained because he was taking it to go and not drinking it while at work so perhaps thats the policy? Surely she wasn't insisting he take it without paying? Kinda seemed like it) There was alot of eye rolling and sarcasm during that interaction that probably should have happened in the back. Maybe they aren't used to having customers within earshot? It's amazing the conversations you hear when the building is practically empty besides staff. I recommend eating anywhere else in Washington if you care about your time, money or having good customer service. Perhaps the owner should consider getting rid of the dine-in service and focus only on delivery to save everyone the headache. The best thing about this experience was leaving.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Personal Pan Pizza
Ordered a medium hand tossed pizza. It wasn’t fully cooked as crust was doughy on bottom with hardly any sauce.
Atmosphere: 1
Food: 1
Service: 3
42 years ago I worked at a Pizza Hut in Mt. Pleasant Iowa. That place was usually standing room only to wait on a table every Friday and Saturday night. It's sad to go in and the place is typically mostly empty as it was this past Friday. For being the only table in there usually, it's bad when they can't even get the salads out before the pizza. I remember back in the day when we brought small glasses of water and the silverware rolled into napkins first thing to the tables with the menus. Depending on what they ordered, I'd take the right number of plates out shortly thereafter. Now, they bring the pizza but we have to go up and ask for plates because they never returned with any! Hopefully you get your salads first but not always as we found out. Then we go to eat the pizza and it is literally cold, not even a bit of warmth to it. How is it that we are the only ones in there and our pizza is cold by the time they brought it? Even then, I damn near choked on the thin crust with just 2 toppings because it was so dry because they put sauce on so thinly on just one side and the first 2 pieced were devoid of sauce and just blah tasting. I remember when Pizza Huts had a nice salad bar and the place was pretty busy over the noon hours during the week because people could get a small salad with sides and a small personal pan pizza for a decent price over their lunch hour because it was pretty quick service. Not too mention the food was great back in the day. I used to love their cavatini, but the comparable dish they have today is very blah tasting by comparison. Well times sure have changed and definitely not for the better. Had bad service like this not happened before when we were here, we would have gone back, but we left and my husband said he was good with never going back there ever again. I agreed. I'd rather hang on to my memories from days of old, than continue with all the negative experienced making bad memories that we have got in recent years at the Pizza Huts we have gone to. Pizza Hut should have stuck with what made them who they were in the first place.
Atmosphere: 1
Food: 1
Service: 1
Had lobby closed and was wanting to fix a salad. So ordered out and the sandwich was awful and the brownies were burned
Food: 1
Service: 4
I really don’t like any of you guys service . today is the last straw. I had my girlfriend went got some food. We ordered three ranches. We only got one. so I don’t understand how hard is to count up to three .do you guys need to go back to high school? You guys was rude to my girlfriend . She tried to talk to you guys .but Annoyed her outside the drive-through. You guys mess up my order last too .i just ate the pizza but I really don’t understand how hard is to work at pizza place I worked at a pizza place for 5 years in a bigger city . So I don’t understand that can’t take the time to look what on the order . It really your only job .
Vegetarian options: Veggie pizza , salad
Parking: Many
Kid-friendliness: They have a few games and tv
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Pepperoni Pizza, Cheese Pizza, Taco Pizza, Meat Lovers Pizza, Buffalo Chicken Pizza
Restaurantji Recommends
Really good
Atmosphere: 5
Food: 5
Service: 5
Pizza hut has been really good lately. No other place makes a deep dish the way pizza hut makes it!
Atmosphere: 5
Food: 5
Service: 5
Have been doing carry out so did not eat inside. The pizzas were hot and good, they have definitely improved over the last several years. There was a time several years ago we quit ordering from here, but they have definitely upped their game and the food has been great every time we order. The person at the window knows us by name and makes us feel like a valued customer.
Food: 4
Service: 4
Recommended dishes: Supreme Pizza, Taco Pizza
We entered and no one was there, so we sat down. After 5 to 10 minutes someone came out and stood at the counter. We waited a while before they told us to order at the counter, content to just stand doing nothing. The silverware was DIRTY, covered in food. The staff said, "we don't clean them, we put them in the dishwasher but I'll tell them to check it" when asked. The restaurant itself was dusty and the bathroom had cobwebs. The food had little to no sauce and the pizza melt had multiple grease puddles. Honestly, the only good thing was the pop and hopefully the glasses were actually clean. The entire time we were there, only one other family was there. They were not busy, except the phone which rang nonstop and never got answered
Parking: Plenty of parking spaces, the only downside is one parking lot is in the drive thru lane so you need to be careful that you don't park in the yellow lines that go through that lane. Also be careful when exiting on that side since the drive thru is right by the exit.
Atmosphere: 1
Food: 3
Service: 1
Have been doing carry out so did not eat inside. The pizzas were hot and good, they have definitely improved over the last several years. There was a time several years ago we quit ordering from here, but they have definitely upped their game and the food has been great every time we order. The person at the window knows us by name and makes us feel like a valued customer.
Food: 4
Service: 4
Recommended dishes: Supreme Pizza, Taco Pizza
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