have had way too many issues with this location. anytime I order there I dont get what I pay for. I usually order a Hawaiian with extra pineapple and always receive less then you get on the Hawaiian with regular pineapple. well today I tried a meat lovers melt. they ironically gave me a Hawaiian. when I called in to have them make it right the nice young lady that I spoke to when I picked up my original order had to go talk to her manager. she proceeded to say loudly in the background "they dont make Hawaiian melts"! so I had to drive back to prove my order was wrong. then the lady proceeded to talk smack in the back loud enough for me to hear her. "there's only a couple pieces of pineapple".. well that not what I fking ordered!! usually when they make a mistake they let you keep the one they messed up and give you a new one that is correct.. I have never had so many issues with pizza hut before. the young lady working the register was the only pleasant part of my experience as a customer!! that manager needs fired, rude, snarky and was definitely not good about taking care of the customer. I will never come back after this last time. if I want pizza I will hit the pizza ranch!
Shawn Clanton
Had ordered a meat lovers melt. They gave me a Hawaiian. When I called to have them make it right. I heard the manager in the background say they dont make a Hawaiian melt.. well they did this day. I was asked to bring it back so they could see it. They seen it was wrong, Usually they let you keep the mistake. They took that back and I continously hear the manager talking smack in the back room. I do have to say the young lady working the register was very polite and helpful but that manager needs to be checked!
Atmosphere: 2
Food: 2
Service: 2
Lu Ann Miller
Service seemed great at first, then we needed a box. No one to be found so I called the phone number and it rang endlessly. Finally someone came out from the kitchen and got a box for us
Atmosphere: 2
Food: 3
Service: 2
Daniele M
Twice in a row they got the pizza wrong, called back the second time and the lady was super nice and offered to remake the pizza and that we could keep the other. Then a different person called and was super rude and said that she cut the pizza and knew it was alright and that our pizza was good enough to eat. Delivery driver is always great, not so much the lady who called us.
Atmosphere: 1
Food: 1
Service: 2
Gabrielle Lyn Swailes
Depending on who I'm working with is really how my day goes
Jessica Amigon
Pizza hut is way better then pizza ranch they charge cheaper pizza ranch is more expensive it's not worth it i saved more money with pizza hut thank god im happy about that i did call 30 minutes ago and ordered a big suprise dinner for my family and yes it made my day
Bucket Squid
Delivery took awhile but that was my fault. Driver was polite. The phone operator couldnt hear me very well and had a static noise in the background.
The food was subpar. Wings were good but the brownie was ok and made me feel sick. There was no paper under the pizza?!? I don’t know if that’s a pizza hut thing but there needs to be a paper under the pizza to stop the cardboard box making the pizza taste bad. The pizza was still good but could have been better. 6/10
Edit: My stomach is killing be. Do not eat. I’m in pain
Brandon
Almost every order we have placed in the last two years has been incorrect! Not exaggerating at all. I just tried to call and ask if they were going to be open on Easter and nobody would answer the phone, I called multiple times. The Washington Iowa location is a complete and total joke!
Rion Donlan
Awesome place to work and eat
Jamie Delzell
Servers were awesome. Good was alright but not worth the high prices. $2 a wing is outrageous. Sorry PH, probably won't be back.
Waited 40 minutes after the time we were told it was ready for pickup. Thankfully they made it right by giving us our pizza free. This has happened 2 out of the 3x I've been here.
Atmosphere: 3
Food: 5
Service: 2
Tim G
Good experience. Got my pizza in a timely manner. Staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
Chuck Massner
I miss going to Pizza Hut for sit-down meals with table service. The pizza was good.
Atmosphere: 4
Food: 5
Service: 4
cassy
Went there Saturday evening. It wasn’t busy at all but part of the order took over an hour to come out and the staff was absent when needed. I didn’t care for the attitude from one of the staff. Is there not a manager for the evening shift?? No one is watching these kids? I’m not a fan of Casey’s pizza but it’s better than this Pizza Huts pizza! We will NEVER go back.
Kaails
I'd like to thank the Washington Pizza Hut for reminding me why I rarely go out to eat anymore. Saturday evening around 6pm and the place is dead with only 1 couple there, they left shortly after we got there. We were a party of 5. We ordered 4 personal pan pizzas and 1 single chicken Alfredo. 1 order came out, and then a few minutes later, 2 more orders came out, and the last 2 came out about 10 minutes later. We were told that they made the last 2 pizzas wrong, so that's why it took so long, and even then, 1 of the pizzas was STILL wrong. The waitress took it back. Fast forward at least 20 minutes and the final personal pan pizza still hadn't been brought out. 4 of us were done with our meals at this point. After waiting a little longer one of us went up and had to get the attention of one of the waitresses in the back to ask about the pizza and she said that it's sitting here (in the back).. and asked if we still wanted it..? Yes? We came here to eat a meal together and we had paid for it already. Why didn't they bring it out when it was done? When asked if we could have a refund for that pizza for the inconvenience we were ignored but didn't push it since we just wanted to be done. During that time 2 of us had placed online orders to be ready for when we left. Those took forever and had we known how bad the experience would be, we would have ordered from Casey's instead. A 2nd waitress told us the final order of 3 pizzas was being boxed up and it would take 5 minutes...15+ minutes later we had to ask about the order again, and the waitress said "so you want to place an order?" NO, we want the order that has already been placed and paid for online AND that we discussed with you 15 minutes ago. The 1st waitress came out and started aggressively bussing our table while we were still sitting there and drinking our drinks AND waiting for the online order. I told her that she had a bad attitude and as she walked away she said "just ignore it then" lol not sure what I was expecting her to say but she was hilariously rude every time she interacted with us (there were 2 waitresses, one slightly less rude than the other). They weren't busy as we were there for about 2 hours (not by choice, we could have been in and out in less than an hour had the orders been correct and the staff been more attentive) and were the only people there besides one guy who had walked in and that other table who was gone already. We heard a dispute between that same waitress who bussed our table and another staff member about paying for his pop (he wanted to pay and the waitress didn't understand why..he explained because he was taking it to go and not drinking it while at work so perhaps thats the policy? Surely she wasn't insisting he take it without paying? Kinda seemed like it) There was alot of eye rolling and sarcasm during that interaction that probably should have happened in the back. Maybe they aren't used to having customers within earshot? It's amazing the conversations you hear when the building is practically empty besides staff. I recommend eating anywhere else in Washington if you care about your time, money or having good customer service. Perhaps the owner should consider getting rid of the dine-in service and focus only on delivery to save everyone the headache. The best thing about this experience was leaving.
have had way too many issues with this location. anytime I order there I dont get what I pay for. I usually order a Hawaiian with extra pineapple and always receive less then you get on the Hawaiian with regular pineapple. well today I tried a meat lovers melt. they ironically gave me a Hawaiian. when I called in to have them make it right the nice young lady that I spoke to when I picked up my original order had to go talk to her manager. she proceeded to say loudly in the background "they dont make Hawaiian melts"! so I had to drive back to prove my order was wrong. then the lady proceeded to talk smack in the back loud enough for me to hear her. "there's only a couple pieces of pineapple".. well that not what I fking ordered!! usually when they make a mistake they let you keep the one they messed up and give you a new one that is correct.. I have never had so many issues with pizza hut before. the young lady working the register was the only pleasant part of my experience as a customer!! that manager needs fired, rude, snarky and was definitely not good about taking care of the customer. I will never come back after this last time. if I want pizza I will hit the pizza ranch!
Had ordered a meat lovers melt. They gave me a Hawaiian. When I called to have them make it right. I heard the manager in the background say they dont make a Hawaiian melt.. well they did this day. I was asked to bring it back so they could see it. They seen it was wrong, Usually they let you keep the mistake. They took that back and I continously hear the manager talking smack in the back room. I do have to say the young lady working the register was very polite and helpful but that manager needs to be checked!
Atmosphere: 2
Food: 2
Service: 2
Service seemed great at first, then we needed a box. No one to be found so I called the phone number and it rang endlessly. Finally someone came out from the kitchen and got a box for us
Atmosphere: 2
Food: 3
Service: 2
Twice in a row they got the pizza wrong, called back the second time and the lady was super nice and offered to remake the pizza and that we could keep the other. Then a different person called and was super rude and said that she cut the pizza and knew it was alright and that our pizza was good enough to eat. Delivery driver is always great, not so much the lady who called us.
Atmosphere: 1
Food: 1
Service: 2
Depending on who I'm working with is really how my day goes
Pizza hut is way better then pizza ranch they charge cheaper pizza ranch is more expensive it's not worth it i saved more money with pizza hut thank god im happy about that i did call 30 minutes ago and ordered a big suprise dinner for my family and yes it made my day
Delivery took awhile but that was my fault. Driver was polite. The phone operator couldnt hear me very well and had a static noise in the background.
The food was subpar. Wings were good but the brownie was ok and made me feel sick. There was no paper under the pizza?!? I don’t know if that’s a pizza hut thing but there needs to be a paper under the pizza to stop the cardboard box making the pizza taste bad. The pizza was still good but could have been better. 6/10
Edit: My stomach is killing be. Do not eat. I’m in pain
Almost every order we have placed in the last two years has been incorrect! Not exaggerating at all. I just tried to call and ask if they were going to be open on Easter and nobody would answer the phone, I called multiple times. The Washington Iowa location is a complete and total joke!
Awesome place to work and eat
Servers were awesome. Good was alright but not worth the high prices. $2 a wing is outrageous. Sorry PH, probably won't be back.
Restaurantji Recommends
Waited 40 minutes after the time we were told it was ready for pickup. Thankfully they made it right by giving us our pizza free. This has happened 2 out of the 3x I've been here.
Atmosphere: 3
Food: 5
Service: 2
Good experience. Got my pizza in a timely manner. Staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
I miss going to Pizza Hut for sit-down meals with table service. The pizza was good.
Atmosphere: 4
Food: 5
Service: 4
Went there Saturday evening. It wasn’t busy at all but part of the order took over an hour to come out and the staff was absent when needed. I didn’t care for the attitude from one of the staff. Is there not a manager for the evening shift?? No one is watching these kids? I’m not a fan of Casey’s pizza but it’s better than this Pizza Huts pizza! We will NEVER go back.
I'd like to thank the Washington Pizza Hut for reminding me why I rarely go out to eat anymore. Saturday evening around 6pm and the place is dead with only 1 couple there, they left shortly after we got there. We were a party of 5. We ordered 4 personal pan pizzas and 1 single chicken Alfredo. 1 order came out, and then a few minutes later, 2 more orders came out, and the last 2 came out about 10 minutes later. We were told that they made the last 2 pizzas wrong, so that's why it took so long, and even then, 1 of the pizzas was STILL wrong. The waitress took it back. Fast forward at least 20 minutes and the final personal pan pizza still hadn't been brought out. 4 of us were done with our meals at this point. After waiting a little longer one of us went up and had to get the attention of one of the waitresses in the back to ask about the pizza and she said that it's sitting here (in the back).. and asked if we still wanted it..? Yes? We came here to eat a meal together and we had paid for it already. Why didn't they bring it out when it was done? When asked if we could have a refund for that pizza for the inconvenience we were ignored but didn't push it since we just wanted to be done. During that time 2 of us had placed online orders to be ready for when we left. Those took forever and had we known how bad the experience would be, we would have ordered from Casey's instead. A 2nd waitress told us the final order of 3 pizzas was being boxed up and it would take 5 minutes...15+ minutes later we had to ask about the order again, and the waitress said "so you want to place an order?" NO, we want the order that has already been placed and paid for online AND that we discussed with you 15 minutes ago. The 1st waitress came out and started aggressively bussing our table while we were still sitting there and drinking our drinks AND waiting for the online order. I told her that she had a bad attitude and as she walked away she said "just ignore it then" lol not sure what I was expecting her to say but she was hilariously rude every time she interacted with us (there were 2 waitresses, one slightly less rude than the other). They weren't busy as we were there for about 2 hours (not by choice, we could have been in and out in less than an hour had the orders been correct and the staff been more attentive) and were the only people there besides one guy who had walked in and that other table who was gone already. We heard a dispute between that same waitress who bussed our table and another staff member about paying for his pop (he wanted to pay and the waitress didn't understand why..he explained because he was taking it to go and not drinking it while at work so perhaps thats the policy? Surely she wasn't insisting he take it without paying? Kinda seemed like it) There was alot of eye rolling and sarcasm during that interaction that probably should have happened in the back. Maybe they aren't used to having customers within earshot? It's amazing the conversations you hear when the building is practically empty besides staff. I recommend eating anywhere else in Washington if you care about your time, money or having good customer service. Perhaps the owner should consider getting rid of the dine-in service and focus only on delivery to save everyone the headache. The best thing about this experience was leaving.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Personal Pan Pizza
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