McDonald's

610 S Downey St, West Branch
(319) 643-5100

Recent Reviews

Ron Osborn

They always say you only have one chance to make a first impression. My wife and I walked into the restaurant at 11:45 AM, and an employee had to remind the guy at the register we were there. The first thing we noticed was his uniform. It looked like it hadn't been washed in at least a week. He was very confused running the register! My wife ordered one cheeseburger, but we were charged for two. We eventually got it corrected. We had to repeat ourselves several times so that he would get the order right. I ordered a large chocolate shake and got a small one. The burgers were barely warm. they must have been sitting in the warming tray for quite a while. Finally, I ordered my burger plain with only pickles. I got that, but I noticed the remains of onions on the burger, so apparently, they took a burger that had onions on it that they had done earlier and scraped the onions off of it. Again, it was lukewarm at best. In addition, the restrooms were filthy. They definitely had not been cleaned that day. The urinal was horrible. The sink was covered with filth and was also horrible. Was not a good experience at all!

Atmosphere: 1

Food: 1

Service: 2

Timothy Flynn

It's a McDonald's so you know what to expect but it is a decent McDonald's

Atmosphere: 4

Food: 4

Service: 4

Sara Fountain

So I started out in the drive thru asking about a family meal, apparently uncommon but we don't live here. The little snott doing drive thru could've said no ma'am we don't offer that at this location instead if going to the other drive thru I want done ordering food. I only ordered a chicken nugget meal. So I went inside, the nice gal at the order counter was pleasant. However I orderedsweat tea and it wasn't there to get sweat tea, no lids. Just not super happy with how acceptable this kinda behavior is. I'm also in customer service as management.

Atmosphere: 1

Food: 5

Service: 1

ACID Tryps

id give it a 3 because no matter who works thru there, theres usually something wrong one way or another. and McDonald's food is fast food, not perfection so what you get is what u should expectsenior 2024

Lost Wingman

It was Mickey D's. I got what I paid for.

Xander Bowers

Parking: Handicap parking available

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Dr Pepper, World Famous Fries, Burger King Chicken Nuggets

Chris J.

Pulled up to the speaker and told the lady my rewards code and she said she couldnt hear me so I raised my voice and said it then she said "if you want attitude with me then we're not serving you." I didn't give her attitude I raised my voice to tell her the code. And we didn't get served. Place is horrible. Terrible service and rude employees.

Tim Carter

Newer style, but nasty. Drink machine covered in rust and water crust. Bathrooms are stained everywhere and are not clean, and is long term grime!! Will be shut down next time health dept visits!!

Atmosphere: 1

Food: 3

Service: 3

Brayden B.

Staff is horrible we had to go to the window to order cause no one took are order at the speakers

Stephen Aber

Was kind of friendly when she brought my order to meKid-friendliness: They have a play place that kids love

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Double Cheeseburger, French Fries

Amy Price

Hamburger is 2/3 the size it used to be with no flavor. French fries are good. Employees were great

Donald Iarussi MFA

Just McDonald's was fine. They have these interesting games that are on a

Atmosphere: 5

Food: 5

Service: 5

Ron Allen

The men's restroom looked like it hasn't been cleaned in days

Jake Swish

This place is amazing! The food is always quick and delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quarter Pounder Hamburger

Rick G Sawney

I don't generally review Chain establishments In this case your health could be affected by eating here. Literally Mold and fly feces on the door of the ice machine where you make your drink.

Atmosphere: 1

Food: 1

Service: 3

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