Auntie Anne's

Went to this location this evening, wasn’t busy. Probably the worst experience and customer service I have ever had at the mall. Kid is lucky he didn’t get a cup upside the head. I paid $6 for a cup Of cinnamon bites and they were terrible, and I had asked 2 times about the icing. The employee was super condescending and said “yea you have to pay for it.” Which is why I asked the first 2 times.

Atmosphere: 1

Food: 1

Service: 1

Terrible service got ignored for like five minutes with no body else in the line while workers we just cracking jokes

Service: 1

A nice fast food place. It is a variant of pizzeria. Good service and good food.

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service. Said they were sold out at 5 pm cleaning up early. They told me they close at 5:30. They close at 6. I placed a mobile order and they voided it out without letting me know so we sat and waited for our non existent order for 10 minutes before they told me they close at 5:30.

Service: 1

A 30 minute wait for 2 pretzels with 3 people working behind the counter. Very slow! ?

Food: 5

Service: 1

There was a blind man using his stick trying to find where he orders from and the gentleman working reached his had over the counter and took his hand and helped him it just made me happy that there are still good people in the

Atmosphere: 5

Food: 5

Service: 5

If you think they look burnt…you definitely don’t want to taste them…First, I was told I would have to wait 20 minutes as they were out…no problem, I said and paid for them.How disappointing-I came specifically for the hotdog pretzels and spent almost $20 for 2 items and 2 drinks. One drink was a cheep pure life water which cost $2. If your gonna charge me that mush for cheep water make it Disani water and charge me $3!Needless to say I wont ever be back!

They’re almost always low on variety. Pretzels are typically good. Very nice and friendly lady at the register during lunch time today but there was another gal with bright red hair that was preparing pretzels with one hand and was having a full on speaker phone conversation with the other right there in front of all the customers. Very strange!

4-5 employees sat in back room smoking e cigarette while one employee worked cash register. After waiting in line asked why 5 people in back smoking. Guy at register said we are closed. Only had selection in warmer, terribly unprofessional and unsanitary

I maked my order and they not did they not give me money back

They employees have one speed!!! SLOW!!!

Took an hour to get one pretzel. The workers seem careless and a girl kept whispering under her breath about how much she hated her job and kept complaining about the amount of costumers that kept coming. Wasn’t very sanitary a guy kept touching his phone while prepping and making the pretzels.

Unfortunately I was visiting DesMoines on Saturday August 20th and chose to eat at this location. Now I’m not in the restaurant business but I do know business very well. This particular day I notice all but one (1) employee working cussing, saying stuff under their breath, carelessly and not with effort completing task. I could tell that everyone working, was working because they had to and not because they want to. Even with that statement being said they barely acted like they had to have the job. No communication skills, no customer service skills, no organization to keep up with a (small) line. Excuses were made. I’m disappointed in the organization and service of this place. Many things I would change as well as set in place to make sure customers leave with the impression of coming back.

Minus 5 stars. 732 minutes to serve one pretzel.

They’re almost always low on variety. Pretzels are typically good. Very nice and friendly lady at the register during lunch time today but there was another gal with bright red hair that was preparing pretzels with one hand and was having a full on speaker phone conversation with the other right there in front of all the customers. Very strange!