I asked for a French vanilla cappuccino last week thru drive thru and they were really rude when hanging me my order ,and the cappuccino that I ordered was so awful I couldn't drink it,I ended up throwing it away.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Strawberry
Jodi Walker
Employee in drive-thru Saturday Feb 1st at 8am - he was rude and talked over me and before I was done ordering and I told him if you would give me a chance to talk; he accused me of being rude and told me he wouldn’t serve me and then demanded “Do you understand” I never swore I just was irritated because of him talking over me, when I said Pepsi he ask me about coffee! I will never go there again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry
Carolyn Baker
I originally asked for a frozen medium coffee - no flavor, no whip. “our frozen machine ain’t working” Okay, I asked for a brown sugar cold brew with sweet cold foam. I received a watered down cold brew with whipped cream. Was never told my total nor given a receipt.
Atmosphere: 1
Food: 5
Service: 1
Ashley Dykes-Nielsen
Everything was wonderful and the lady that helped us was super nice and didn't mind explaining some of the different options to us.
I only ever go here in a drastic donut situation and even then the line is usually very long, usually takes a long time, frequent out of many donuts. Also, I don't like their coffee. When they do have donuts. They are usually pretty decent.
Atmosphere: 1
Food: 3
Service: 1
Tony Behnke
Burnt yet cold inside sandwich, under filled coffee, and cranky staff. Y’all need to lighten up and microwave better.
Atmosphere: 3
Food: 1
Service: 1
Trisha Grissom
Frozen drink machines are always down
Joe
Due to rude staff who make it known they hate their job and burn your food every time, I won’t be coming back here.
Atmosphere: 1
Food: 3
Service: 1
Alex Fouts
"I’m extremely disappointed with the service at this Dunkin’ location. The website and door clearly state that the lobby opens at 4:30 AM, but when I arrived, the staff ignored patrons waiting outside and refused to unlock the door. I work on an ambulance, so using the drive-thru isn’t an option for me. I tried calling, but no one answered. Eventually, I walked through the drive-thru to inform the staff that I couldn’t use that option, and while they initially said they would unlock the door, they still left my partner and I standing in the rain. This lack of customer service was frustrating, especially considering the promises made about the lobby’s hours. I hope this situation improves for future customers who can’t use the drive through”
Service: 1
Reike Plecas
The staff here is extremely rude. Absolutely no social gratitude whatsoever. I find it Comical they have a Tip jar at their drive through. Generally in hospitality industry tip means Prompt yet pleasurable service. NOT HERE!
Who ever was working the drive through at this location, older lady, at 8:15 was absolutely so rude to me. I have never been to Dunkin so I needed to look at the menu, I told her “one second please” and she didn’t say anything then 5 seconds later she said super rudely, “maam are you ordering food or not” I said “we are looking at the menu” then I ordered and wanted to do a another order and she told me I couldn’t and I needed to come in. I said OK and went inside whoever was working. The register inside was super nice and sweet. I had my little siblings with me who are children, and then the same lady who is taking our order through the drive-through and watched the lady take our order and then proceeded to look at my little sister who is a child Very rudely. I do not appreciate this customer service as I work in customer service myself. This worker did not like her job and I could tell.
Atmosphere: 1
Food: 5
Service: 1
afropuff2010
Amazing service. Thank you so much for the latte suggestion!
Atmosphere: 5
Food: 5
Service: 5
Ronald Wilson
I ordered a ice coffee black and they made a hot coffee and I let them know that was wrong so they told me to pull up front with a attitude but hey I get it every one doesn't have good customer service so she said they will bring it out to me in front and after waiting 20 minutes I left because I had to get to work. I'm a manager myself and understand when it gets busy things happen but that should never happen a smile and communication like I'm sorry about that or using the words can you please goes along way
Atmosphere: 1
Food: 3
Service: 1
Michelle Dungan
I just waited nearly 30 minutes (inside) for one iced coffee- only to receive a hot coffee.
I asked for a French vanilla cappuccino last week thru drive thru and they were really rude when hanging me my order ,and the cappuccino that I ordered was so awful I couldn't drink it,I ended up throwing it away.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Strawberry
Employee in drive-thru Saturday Feb 1st at 8am - he was rude and talked over me and before I was done ordering and I told him if you would give me a chance to talk; he accused me of being rude and told me he wouldn’t serve me and then demanded “Do you understand” I never swore I just was irritated because of him talking over me, when I said Pepsi he ask me about coffee! I will never go there again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry
I originally asked for a frozen medium coffee - no flavor, no whip. “our frozen machine ain’t working” Okay, I asked for a brown sugar cold brew with sweet cold foam. I received a watered down cold brew with whipped cream. Was never told my total nor given a receipt.
Atmosphere: 1
Food: 5
Service: 1
Everything was wonderful and the lady that helped us was super nice and didn't mind explaining some of the different options to us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato, Dunkin' Refreshers, Dunkin' Lemonade Refreshers
I only ever go here in a drastic donut situation and even then the line is usually very long, usually takes a long time, frequent out of many donuts. Also, I don't like their coffee. When they do have donuts. They are usually pretty decent.
Atmosphere: 1
Food: 3
Service: 1
Burnt yet cold inside sandwich, under filled coffee, and cranky staff.
Y’all need to lighten up and microwave better.
Atmosphere: 3
Food: 1
Service: 1
Frozen drink machines are always down
Due to rude staff who make it known they hate their job and burn your food every time, I won’t be coming back here.
Atmosphere: 1
Food: 3
Service: 1
"I’m extremely disappointed with the service at this Dunkin’ location. The website and door clearly state that the lobby opens at 4:30 AM, but when I arrived, the staff ignored patrons waiting outside and refused to unlock the door. I work on an ambulance, so using the drive-thru isn’t an option for me. I tried calling, but no one answered. Eventually, I walked through the drive-thru to inform the staff that I couldn’t use that option, and while they initially said they would unlock the door, they still left my partner and I standing in the rain. This lack of customer service was frustrating, especially considering the promises made about the lobby’s hours. I hope this situation improves for future customers who can’t use the drive through”
Service: 1
The staff here is extremely rude. Absolutely no social gratitude whatsoever. I find it Comical they have a Tip jar at their drive through. Generally in hospitality industry tip means Prompt yet pleasurable service.
NOT HERE!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Who ever was working the drive through at this location, older lady, at 8:15 was absolutely so rude to me. I have never been to Dunkin so I needed to look at the menu, I told her “one second please” and she didn’t say anything then 5 seconds later she said super rudely, “maam are you ordering food or not” I said “we are looking at the menu” then I ordered and wanted to do a another order and she told me I couldn’t and I needed to come in. I said OK and went inside whoever was working. The register inside was super nice and sweet. I had my little siblings with me who are children, and then the same lady who is taking our order through the drive-through and watched the lady take our order and then proceeded to look at my little sister who is a child Very rudely. I do not appreciate this customer service as I work in customer service myself. This worker did not like her job and I could tell.
Atmosphere: 1
Food: 5
Service: 1
Amazing service. Thank you so much for the latte suggestion!
Atmosphere: 5
Food: 5
Service: 5
I ordered a ice coffee black and they made a hot coffee and I let them know that was wrong so they told me to pull up front with a attitude but hey I get it every one doesn't have good customer service so she said they will bring it out to me in front and after waiting 20 minutes I left because I had to get to work. I'm a manager myself and understand when it gets busy things happen but that should never happen a smile and communication like I'm sorry about that or using the words can you please goes along way
Atmosphere: 1
Food: 3
Service: 1
I just waited nearly 30 minutes (inside) for one iced coffee- only to receive a hot coffee.
Atmosphere: 1
Service: 1
terrible service always rushing you for no reason
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