Dunkin'
8950 University Ave, West Des Moines
(515) 446-2158
Recent Reviews
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Birthday's call for special treats and Dunkin is always on point. Everytime we celebrate a birthday in our family it starts with Dunkin. The spider, heart, Easter, and other themed doughnuts our the kid's favorites! Today is my oldest daughter's 11th Birthday and the assorted will be a hit! Her favorite is the stawberry with sprinkles if the themed ones aren't available. Thanks for bringing a smile to their face on their birthday!
My wife and i went to order drinks from here. At 6:45 the app oredered 1 drink for us. We got here at 6:50 and the door was already locked even though it says it's open till 7pm. The guy that came to the door said they had to be closed and out of the store by 7pm. If that is the case they need to change the time it says they close! I hope dunkin corporate sees this. It happened on March 21. If nothing happens with this i will not be back to dunkin ever!
Atmosphere: 1
Food: 1
Service: 1
Location has plummeted downhill with the changes that have happened within the last 6 months. (Different staff, service, etc.)
Atmosphere: 1
Food: 1
Service: 1
i think it actually took me a whole week to get hash browns
ordered a sausage egg and cheese croissant with no egg, got it the first time with egg so they took the sandwich back and physically took the egg off and put a cold slice of cheese on there. We went inside to get a new sandwich and my new sandwiches sausage was still partially frozen/cold
Food: 1
Service: 2
Not good coffee at all. I’m being nice on this review and edited my prior draft. It’s just not even remotely good. Threw it away and went to Starbucks
Food: 1
Service: 3
The cashier was very kind and offered a great morning coffee suggestion. Definitely returning. I am glad I used Google maps to find the location as the outside sign was not on. Thank you ladies for a great start to the morning.
Atmosphere: 5
Food: 5
Service: 5
I've only ever used the drive thru at this location but they're always friendly. Food and drinks are always great
Food: 5
Service: 5
Most tables had crumbs on them, hot chai was served as hot chocolate, most convenience store donuts seemed fresher, one of our donuts was not what we ordered. Maybe music was too loud.
Atmosphere: 2
Food: 2
Service: 2
Absolutely worst experience this morning! Took two people to take my order and even at that they didn’t get it right! I asked for a plain bagel with a side of cream cheese and bacon. They added it all on the bagel and now it’s all soggy and I won’t eat it. They didn’t confirm my order and 3-4 employees were at the window talking over each other and not understanding what I wanted because nobody took charge
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Im usually not one to complain but they are very very inconsistent with the coffee. Everytime I order the same thing 7 creams, 7 butter pecan pumps, 3 sugars and cold foam on top and everytime it tastes different!! It's getting frustrating tonight my husband and I went in and we returned the coffees and asked them to add more butter pecan on a large iced coffee and the one girl with black hair told the other kid there to add just one pump but it was still bitter?? No point in going back and getting it remade if they're just gonna keep making it wrong. My husband and I agreed to make this review because the attitude they met us with was uncalled for. They acted like we were bothering them? Like? Sorry you made my coffee wrong I just wanted it made correctly cause it's what I paid for. This was around 5:20pm when this happened but Im just very disappointed. I love dunkin and I drive a whole 30mins+ from my house just for this my husband and I thought we were getting a sweet treat but I guess not.
Atmosphere: 2
Food: 2
Service: 2
I walked in, waited, yelled for someone to come, could hear THEM in the back talking, and no one came to the front. Worst service ever.
Atmosphere: 1
Food: 1
Ordered ahead and waited 20 minutes with no line for order to come out.
We used to come to this location all of the time. The corporate office decided to discontinue a lot of the donut flavors we like, so that was a bummer. Then we noticed our coffee was coming out different each time we came. Now they get the order wrong 4/5 times all together. We won’t be coming back. I hope they can turn it around.
Atmosphere: 1
Food: 2
Service: 2
Closed early. Turned off the lights as soon as i pulled up. Smh
Service: 1
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