Make sure you check the expiration dates in this store. Main complaint is there is never anyone in the hot food, salads area to help you if you want a pint or quart of something or a hot meal. I'm in this store daily and often give up waiting for someone to come out and acknowledge me. Many times, give up and leave empty handed. Terrible customer service. Surprised any of your hot food and salads get sold. At least put a silver desk call bell out there for customers to use. It's not that difficult to give better customer service.
Alex C.
very poor service. went to use self checkout machines and didn't give money back. prices on items were completely wrong as well
Melody Cain
The floral shop!! So impressed today on how they have it set-up and decorated for Valentines Day. Someone is real creative and they show so many good ideas for Valentine’s. Talked with Lory, so sweet and very helpful even as busy as she was.
Who's ready for Eggnog season?? Try our Organic Eggnog from small family farms!
Cliff And Judy R.
HyVee board members need to be drug tested as the current CEO has no clue on what he us doing and has made VERY EXPENSIVE mistakes including trying Market Grills and never checking the food (This is why they switched them to Walburgers) and opening Hyvee gas stations that have all the food items directly in front of the doors and some of the worst bakes good outside of Kazakhstan!
Jaime Bernal
Watch out pricing in Meat counter 3/2022. Shelf price was lower than ad price and clerk was not gonna honor lower shelf price.
jennifer eiteman
Was Ok for Chinese Food, But I have certainly had much better.Noodles were to mushy, Gave me some Chicken that was way to sweet and mushy, fricking horrible for someone who is Pre-Diabetic like me, and the Price of Crab Rangoon was ridiculous. To be honest I got sick off this food and was at work when I ate it. Had to run to the bucket twice. I would not recommend that anyone try this place unless you are eating free and willing to risk your stomach and health.
Michael Y.
Hyvee is fantastic. Never had a bad experience with them. Sorry Conner and Kim for that jackass named Taylor that decided to leave a terrible review. He's a joke.
Taylor M.
I called in asking a question about pick up and the lady who answered, Kim, made me feel stupid for calling the wrong number. I called back to ask why she wasn't having a good day and why she hung up on me only to be hung up on again. My only guess is that Maybe she wasn't in an aisle because hyvee has a helpful smile in every aisle. I called a third time because I was very curious why I was being treated so poorly at Hy-Vee where there's normally a helpful smile in every aisle... This time Conner answered. I asked Connor if it was normally acceptable for HyVee employees to hang up on Hyvee customers with a question regarding something concerning HyVee. He refused to answer the question and said he needed to know more details before answering; like if his employee had been cussed out or treated badly. I assured him it's only 9 am, Far too early to be using foul language. Anyways. I didn't cuss out Kim. She jus woke up on the wrong side of the bed and needed to take a sick day. Something about customer service that always baffles me is when they don't understand that the customer is always right. If an employee is having a bad day it is not an excuse to take it out on a customer. If an employee is having a bad day they should be able to go home and rejuvenate and come back refreshed to represent the brand with upmost respect and superiority. Kim and Conner chose themselves and pride over the needs of a concerned hyvee customer. Kim and Conner did not do their job appropriately today. In my opinion these two nice people need a day off to appreciate the amazing company they work for and to do some research on how to treat a loyal customer/ former employee. Thanks for reading. I wont be returning to this location. West lakes hyvee is a MUCH better shopping experience. :)
Denise Crawford Greene
I liked the coustomer service and the food is so fresh I would recommend anyone to that store
after purchasing my groceries, went back into the store looking for my family memebers, I walked by the customer service counter where a gentleman was getting help from the cashier (at the counter). when the dog he had on his leash lunged at ne growling. it startled me enough to shake me up. that gentleman then accused me of being too aggressive towards his dog. I replied back to him, loudly, I was just walking by and he should have had more control of his dog. he got louder telling me not to be aggressive towards dogs. the yelling match continued between us. and, I had no help from the manager who was helping another customer. she did nothing to intervene. until I complained and she said she watch it all. Great SAFE PLACE to shop!
Ashley Everts
Every single grocery pickup experience has been poor. Inside the store employees aren’t very helpful and just generally seem like they couldn’t care less. Never received a credit for an entire tub of groceries they missed with my pick up order. The list goes on... I will however patronize other HyVee stores that are far more friendly and organized.
Pat H.
Big thank you to the pharmacist Carol. She is caring, professional and compassionate. She knows her customers. She is the ver best!
Norma Zubradt
A nice Store..Offer lots!!!
Melissa Marie Faith
It’s truly saddening when there are markers posted at every register that say to please stand back while the registers are sanitized between customers and it has never once happened in the many many times I have been in the store since they were posted. When you ask them if they are going to do it they say “oh no it’s fine” no it’s not fine for the customer or for the employee. This is a serious matter; people are dying!
Make sure you check the expiration dates in this store. Main complaint is there is never anyone in the hot food, salads area to help you if you want a pint or quart of something or a hot meal. I'm in this store daily and often give up waiting for someone to come out and acknowledge me. Many times, give up and leave empty handed. Terrible customer service. Surprised any of your hot food and salads get sold. At least put a silver desk call bell out there for customers to use. It's not that difficult to give better customer service.
very poor service. went to use self checkout machines and didn't give money back. prices on items were completely wrong as well
The floral shop!! So impressed today on how they have it set-up and decorated for Valentines Day. Someone is real creative and they show so many good ideas for Valentine’s. Talked with Lory, so sweet and very helpful even as busy as she was.
Who's ready for Eggnog season?? Try our Organic Eggnog from small family farms!
HyVee board members need to be drug tested as the current CEO has no clue on what he us doing and has made VERY EXPENSIVE mistakes including trying Market Grills and never checking the food (This is why they switched them to Walburgers) and opening Hyvee gas stations that have all the food items directly in front of the doors and some of the worst bakes good outside of Kazakhstan!
Watch out pricing in Meat counter 3/2022. Shelf price was lower than ad price and clerk was not gonna honor lower shelf price.
Was Ok for Chinese Food, But I have certainly had much better.Noodles were to mushy, Gave me some Chicken that was way to sweet and mushy, fricking horrible for someone who is Pre-Diabetic like me, and the Price of Crab Rangoon was ridiculous. To be honest I got sick off this food and was at work when I ate it. Had to run to the bucket twice. I would not recommend that anyone try this place unless you are eating free and willing to risk your stomach and health.
Hyvee is fantastic. Never had a bad experience with them. Sorry Conner and Kim for that jackass named Taylor that decided to leave a terrible review. He's a joke.
I called in asking a question about pick up and the lady who answered, Kim, made me feel stupid for calling the wrong number. I called back to ask why she wasn't having a good day and why she hung up on me only to be hung up on again. My only guess is that Maybe she wasn't in an aisle because hyvee has a helpful smile in every aisle. I called a third time because I was very curious why I was being treated so poorly at Hy-Vee where there's normally a helpful smile in every aisle... This time Conner answered. I asked Connor if it was normally acceptable for HyVee employees to hang up on Hyvee customers with a question regarding something concerning HyVee. He refused to answer the question and said he needed to know more details before answering; like if his employee had been cussed out or treated badly. I assured him it's only 9 am, Far too early to be using foul language. Anyways. I didn't cuss out Kim. She jus woke up on the wrong side of the bed and needed to take a sick day. Something about customer service that always baffles me is when they don't understand that the customer is always right. If an employee is having a bad day it is not an excuse to take it out on a customer. If an employee is having a bad day they should be able to go home and rejuvenate and come back refreshed to represent the brand with upmost respect and superiority. Kim and Conner chose themselves and pride over the needs of a concerned hyvee customer. Kim and Conner did not do their job appropriately today. In my opinion these two nice people need a day off to appreciate the amazing company they work for and to do some research on how to treat a loyal customer/ former employee. Thanks for reading. I wont be returning to this location. West lakes hyvee is a MUCH better shopping experience. :)
I liked the coustomer service and the food is so fresh I would recommend anyone to that store
Restaurantji Recommends
after purchasing my groceries, went back into the store looking for my family memebers, I walked by the customer service counter where a gentleman was getting help from the cashier (at the counter). when the dog he had on his leash lunged at ne growling. it startled me enough to shake me up. that gentleman then accused me of being too aggressive towards his dog. I replied back to him, loudly, I was just walking by and he should have had more control of his dog. he got louder telling me not to be aggressive towards dogs. the yelling match continued between us. and, I had no help from the manager who was helping another customer. she did nothing to intervene. until I complained and she said she watch it all. Great SAFE PLACE to shop!
Every single grocery pickup experience has been poor. Inside the store employees aren’t very helpful and just generally seem like they couldn’t care less. Never received a credit for an entire tub of groceries they missed with my pick up order. The list goes on... I will however patronize other HyVee stores that are far more friendly and organized.
Big thank you to the pharmacist Carol. She is caring, professional and compassionate. She knows her customers. She is the ver best!
A nice Store..Offer lots!!!
It’s truly saddening when there are markers posted at every register that say to please stand back while the registers are sanitized between customers and it has never once happened in the many many times I have been in the store since they were posted. When you ask them if they are going to do it they say “oh no it’s fine” no it’s not fine for the customer or for the employee. This is a serious matter; people are dying!