Jimmy John's
180 Jordan Creek Pkwy #160, West Des Moines
(515) 225-0900
Recent Reviews
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Got a veggie wrap that somehow ended up with chicken on it and my buddy asked for hot peppers then didn't get any. I called down to just relay the message that both orders were incorrect and the guy basically dgaf. Said they were busy. 2 cars in drivethru and we were only ones in dining room. Won't be returning to this location. Dropped 15$ on sandwich meal that I can't even eat cuz I have alpha gal syndrome. Thanks for caring kid
Atmosphere: 3
Food: 2
Service: 3
Sometimes the service is not very good. In fact, I've had employees be rude to me. But other times service is good.
Atmosphere: 5
Food: 5
Service: 3
Food poisoning galore
Food: 1
I’ve never ever had an issue here, and I’ve gone many many times. Staff members are kind, food is great, and it’s very quick! I wish people didn’t dog on this location so much.
Atmosphere: 5
Food: 5
Service: 5
What happened to freaky fast? Slowest Jimmy Johns
Atmosphere: 1
Food: 4
Service: 1
Our family is a frequent visitor to Jimmy Johns. Lately, we've been stopping by your Jordan Creek location and interacting with Nathan. He is awesome!! He makes the experience so personal by creating small talk while he gets the drinks ready and receipts printed, etc. He's so kind and also keeps the line moving. He makes the experience more than a transaction. We think he's awesome and a perfect example of someone who puts effort that other's wouldn't into making your Jimmy John's visit a memorable visit every time we go. The quality of the sandwiches are always great and the efficiency of your team at this location is top notch. Thank you!
Atmosphere: 4
Food: 5
Service: 5
This Jimmy John’s is painfully slow most of the time. I ordered from them before and their delivery times vary wildly. They say they have one driver, I get it. But what gets me is the attitude on the phone. If I had been a jackass on the phone, a little bad attitude my way would have been deserved. But all I asked was an ETA. The first time I had to call, the lady hung up on me. And today when I called the gentleman said he “can’t teleport the sandwich to me”. I was just asking for an ETA because I was at work and was expecting a rush.I’ve never never been prompted to leave a review about anything before. I know customer service sucks, but there is a line. When a person is waiting over an hour for a cold cut sandwich to be delivered down the street (I don’t live or work that far from this location), and gets a rude response TWICE to a polite inquiry, there’s a problem.On the flip side, the delivery drivers are usually kind when they arrive and empathetic. I don’t know what the deal is with the people on the phone.
Service: 1
Couldn't find the building because I only provided the address not the building name??? Are we living back in the 90s?? Do we not have Google maps?? Never received food or an apology and apparently its not their fault they can't anything, never ordering again.
Hardly any tuna on sandwich and moldy lettuce and
Food: 1
I go there and the food is good.... I don't know what other people are talking about taking an hour.... That's never been my experience with them.... I will continue to keep going there.... they're
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Love the 16 inch Turkey Tom, best sandwich every time!
Atmosphere: 5
Food: 5
Service: 5
Best food ever and good sandwiches
Atmosphere: 5
Food: 5
Service: 5
I saw that the online ordering page said that there would be a delay in delivery but I ordered for delivery anyway. I ordered 1 sandwich and a drink at 11:35 am. I called the store at 1:05 pm and the gentleman that answered said that the woman had 18 orders but should be to my location in less that 10 minutes. He said to call him back if she wasn't here by that time and he would delete the bill, so the food would be free. 15 minutes later I called the store and let him know the food still wasn't here. He said he would delete the bill. It's now 2:37 pm, still no food and I'm not expecting it to show up. I understand slow service, but this is ridiculous.
First time visitor and enjoyed the sandwich. Jalapeño chips were great and the unsweetened tea was a great wash down…will visit
Atmosphere: 4
Food: 4
Service: 5
I ordered a Country club unwich today and the gentleman who prepared it did an excellent job. The meat was well distributed and it was wrapped perfectly. Excellent service for sure.
Parking: Ample parking.
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