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“I ordered Panera today for my lunch and had a very frustrating experience with door dash who was delivering it. The people at Panera were on time with my order, however the delivery driver for DoorDash was not- it was expected to be delivered over an hour passed when I needed it. As an educator, I hardly get much of a lunch anyways so when I contacted Panera, I spoke to a woman named Michelle and she was so helpful and redid my order free of charge. Even added in extra bakery items and a free drink. This is what good practice is. Thank you so much Michelle for your diligence and thank your kind team as well!“
“With the exception of a toddler needing a nap, this place was great for a small sensory escape. I was getting my iPhone needed surgery, and I needed a place to escape the loud noises of the mall. I got a Bacon Mac and asked about a pastries. I am so glad I did, because the Pecan Braid was phenomenal. The person, behind the counter, was very kind and helpful. He was honest, with his opinions, but never said anything super negative about the options I gave. I thought I would get a cinnamon roll or the almond pastry, but he convinced me to try the Pecan Braid and I will be back for more! I loved how quiet and relaxed the atmosphere was. As a mobility device user, there were some choke points that were ADA compliant, but just barely. Adding a bit of space in a few walkways would help make a disabled person more independent.“