Panera Bread

6740 University Ave, West Des Moines
(515) 440-1523

Recent Reviews

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Maria Silva

Walked in to purchase some bagels and the employee had a grouchy face seemed like he hated his job well i ordered what i wanted and asked for my bagels to be toasted he did not toast them so i asked him to do it for me since he had forgotten to do it. He straight up told me no and said to me there is a toaster over there you can do it. First of all it was just me and someone else it wasn't like it was so busy and second of all costumers shouldn't be treated like that. I am never gonna go there ever again. Waste of my money.

Atmosphere: 2

Food: 1

Service: 1

Michelle Engle

Another disappointing visit. My fault, I SHOULD HAVE stopped & checked my drive thru order before leaving. Missing half of my $52 order. And just now, while trying to get a hold of the store to speak to a manager like their pick-up receipt suggests, after choosing option 5 to speak to a "CUSTOMER SERVICE team member" EIGHT TIMES they disconnected the call. Maybe I need to stop payment...

No one signed that my order was checked so apparently accuracy doesn't matter at this store.

Service: 1

Kenzie A

Just went through the drive thru. My baguette is MAYBE 2 inches long. It is super tiny, and there’s a piece ripped out? Panera has gone up in price and down in quality, and I won’t be recommending this location to others.

Food: 1

Service: 2

Becky Sue Callison

Hard working crew making good nutritious food selection.
They were efficient and staying busy cleaning and getting ready to close soon.
My cup of soup was great and my French dip sandwich was superb!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Broccoli Cheddar Soup

Poly Poket

Made me feel like it was an inconvenience, trying to order couple soups at 7:00pm, they didn't have any bread, try to ask for another way to get bread for soup, young girl cashier didn't even care, I said, I go to another location.
She reply: ok
Sorry for the inconvenience Panera Bread

Atmosphere: 1

Food: 2

Service: 1

Sedin “Sedo” Imsirovic

To go order, once I got home I noticed multiple items missing. The girl at the drive thru window was very rude. Don't see myself coming back to this location.

Atmosphere: 1

Food: 3

Service: 1

Jarret Coon

Food was good but sloppy . Staff extremely unfriendly. I had to beg to get my drink cups

Janis Conley

Ordered a full sandwich and a full bowl of tomatoe soup, to go, from the registers inside.
Got home and it was a cup of soup not a bowl and they didn't include the croutons. Called to see if they would do anything and the only resolution is to drive all the way back there and bring it back in. Super disappointed do not recommend this place will never go back.

Noelle Ross

Rip off more and more. Freezing inside, drive thru broke. Just not worth it anymore. $16 for this 🤦🏼‍♀️

Atmosphere: 2

Food: 1

Service: 3

Tony Young

Very nice place. Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New Blueberry Lavender Lemonade - Naturally Flavored, Mac & Cheese

rosemary ligouri

Coffee tote ready on time!!!

Beverly Brown

Great salad and autumn squas soup.

Atmosphere: 5

Food: 5

Service: 4

William Veltri

Mac & Cheese baby!!

Atmosphere: 5

Food: 5

Service: 5

B J

10/10 WORST service. You sit in the drive thru for 25+ mins when there’s only one car in front of you.

Emily Brockman

People unfriendly and sandwich was cold.

Atmosphere: 1

Food: 1

Service: 1

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