Subway

340 Grand Ave, West Des Moines
(515) 277-7091

Recent Reviews

Sort by
Katie Donahoe

I ordered Subway on Doordash and it came from this location. I am pregnant and can't eat cold turkey meat, but can have it if warmed/toasted. I ordered a turkey sub on flatbread. If you've had flatbread from Subway before, and as a former Subway employee myself, you know it should be toasted unless specifically denied. There was no option to toast the sandwich like with the other bread options on Doordash, and so I assumed that the employee(s) would know, hey, it's probably toasted. I couldn't even make a note or anything to make sure. Of course, my sandwich came cold and almost rolled like a tortilla. While part of the blame falls on Doordash for not even offering the "toasted" option for flatbread, a Subway employee should know it's toasted. I tried to call the store to explain this situation and they didn't even answer. If you really want Subway, maybe try a different location.

Dietary restrictions: Pregnancy - no cold deli meat

Food: 2

Service: 1

Desiree Bennett

What time do they actually open?

Niki Hinton

I just ordered a sandwich here with five ingredients. They gave me the wrong size sandwich with the wrong cheese with the wrong bread and no cup for my soda.

Hilary Nelson

Why is your cashier sitting there playing in your cash drawer with thr doors locked and saying your closed right now? Looks like she's stealing from the til. Newsflash guys when your online says open and it's during business hours she needs to work. Not lock the doors and say your closed when u clearly aren't.

Atmosphere: 1

Justine Saxton

We walked in and the lady who was working rudely said we closed at 7 and said there are 3 signs posted in (very small print). There were already 3 people waiting to order when we came in at 7:20. But those people didn’t have to leave. Made no sense and she was so rude!

Food: 1

Jorg Sacul

This Subway was our least favorite to go to but today the short girl with dark hair was there and she made the best subs. She was friendly and very knowledgeable. This will be our regular Subway from now on! GREAT FOOD and GREAT EMPLOYEE!

Atmosphere: 5

Food: 5

Service: 5

Stephanie Sanger

I placed an online order and when we went to pick it up the store was closed. Apparently someone walked off the job.. here it is a week later and i’ve still yet to be refunded.. the staff won’t answer my calls and when they do, they say they will call me back or call the owner but never do.. so I guess I didn’t get food or my money back? My family used to order from this location a lot .. not anymore. ever.

Atmosphere: 1

Food: 1

Service: 1

Marina Oehler

Definitely the worst Subway I've ever been to. I ordered and paid with the app, scheduled pickup for 1:25 pm and my two footlongs weren't ready until about 1:50 and the staff were unconcerned and unapologetic. There were fewer than 10 people in the restaurant. I ordered the Turkey Cali club and they forgot the avocado, but fortunately I opened it before I left so I was able to get the avocado in a little cup so I could put it on my sandwich myself. While I was waiting for my food, I also noticed there were meats spilled into the vegetable toppings, specifically steak in the spinach. I find that particularly upsetting because my mom is a vegetarian and people shouldn't have to worry about their food getting cross contaminated by things they don't or can't eat. Planning to avoid this particular Subway forever.

Atmosphere: 1

Food: 2

Service: 1

Dustin Magnusen

Took 30 minutes to make two sandwiches the sandwich artist couldn't multitask to make two sandwiches at once. Service took so long that the gal behind my wife and I left. The guy that was slicing logs of pepperoni on an automated slicer couldn't be bothered to help on the front counter.

Atmosphere: 1

Food: 2

Service: 1

Holly Cunningham

Unable to put a kids sandwich without the bun in a to go box without charging for an adult salad? Why??? Terrible customer service. Didn't give them my money.

ashanta mcmurray

I bought a cookie and it tasted like a spicy Italian? what in the world?!

Atmosphere: 3

Food: 1

Service: 4

Jeffrey Stockbauer

Your average Subway Shop offering consistently good food at a great value. Cookie varieties are tasty, as well as a large variety of chips. The staff at this location has always offered friendly, courtesy, and quick service. The location is convenient, and the interior is well kept.I recommend trying this store any time you get the hankering for a made to order sandwich with fresh meat and veggies.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cookies, Cold Cut Combo, Black Forest Ham, Steak & Cheese, Roast Beef

Tyler Smith

Food is never ready on time when you place an online order and you have to wait in line behind people even though you've already placed your

Atmosphere: 3

Food: 2

Service: 1

Keila Quintero

Terrible service, the people who serve take a long time because it started. Talking to a client, I got tired of waiting and was never attended to.

Cowins

Don't bother to order online especially if you want your food done in a reasonable time. I order online show up 15 minutes later and then watch for 20 minutes as they make 6 different orders including people who arrived after me. I then ask when they will make my food that I ordered online and they said they do that after everyone in line is gone. I asked even if people get in line behind these people? To which they said yes.

Loading...