Subway

5909 Ashworth Rd, West Des Moines
(515) 223-6114

Recent Reviews

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Christopher New

Had one of the worst food order experiences of my life today. Pretty much only do Subway when my kids want it, so when they picked it for lunch, I went to the app to do the buy2 get 1 free deal; wouldn’t apply the discount. Asked in the store if I could just order 2 & they make a 3rd? Said yes. Put the order in (online only, for whatever reason), went up to the counter, & said they’d only fulfill what I ordered. After 10 minutes of stonewalling, manager offered me a free 6”, but not a footlong. (Sorry, are we negotiating lunch meat now?)

Subway sets a low bar to start, but this location can’t even come close to clearing that. The kicker was the soda fountain was out of co2, & they couldn’t figure it out, so I finally left w/ flat soda. “Sorry, kids—this is your last Subway sandwich I’m ever buying you.”

STAY AWAY!

Atmosphere: 2

Food: 3

Service: 1

Garry Khanna

Nice service

Atmosphere: 5

Food: 5

Service: 5

Gen Flores Vang

Ordered two footlongs. One chicken bacon ranch and one Philly. Got home and both sandwiches only had rotten lettuce, no meat. What a slap in the face. Been going to this one for 10 years, but never again. Not after today!

Atmosphere: 1

Food: 1

Service: 1

Chad

Great customer service and excellent sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Heather Lee

You have an employee that rolled his eyes at me over the lunch hour on Sunday August 11th because he put garlic aoli on a child’s sandwich instead of ranch and I called him out on it. He could use some serious customer services classes.
Food was okay. I ordered a wrap and got a flatbread but it’s fine.. I wasn’t going to correct the guy with the eye problem again.
Probably won’t be back.

Atmosphere: 1

Food: 3

Service: 1

drew adams

Out of bread what the heck!

Megan H

No one showed up to open on a Sunday.

Jacque Hudson

They don't know what they're doing. This is the closest subway to my house. About once a year I give it a try. It's bad. They get your order wrong, lack hygiene, there avacado was clearly rancid.
I've told them all this. They don't care. When I told them the avacafo was oily and brown, not the right color, they laughed.
I drive twice as far for the better subway.

Atmosphere: 1

Food: 1

Service: 1

Vijaykumar Lulla

Extremely friendly went out of the way to customize our sub

Atmosphere: 5

Food: 5

Service: 5

Chloe Mueller

I got my cold cut combo foot long and there was barely anything on it. Only 2 slices of meat for each side and just a sprinkle of lettuce and 2 slices of green peppers. This was not worth $10. Do better

Atmosphere: 5

Food: 1

Service: 5

Matt

Went here a few times. One time my "sandwich artist" was digging for a little treasure in his nose. Hey, true culinary artists are always experimenting with ingredients. The other time the artist left about half the ingredients off her "masterpiece". This was a while ago so probably not any of the current employees. Haven't been back.

Food: 3

Service: 2

kj Minick

Half way into ordering my sandwich they let me know they have no lettuce, no spinach, and no tomatoes… do better.

Atmosphere: 1

Food: 1

Service: 1

Sarah Wheelock

I usually like Subway but this location needs help. I ordered the BOGO free. I asked for both of my sandwiches to be toasted and they were not toasted. I saved the 2nd sandwich for the next day and when I went to open it/removed the seal tape, there was a long hair in my sandwich. ?. Will not go to this location again.

Kenneth Hildreth

Was just there. They had 1 person working as the manager was helping at another store. The guy was backed up and doing what he could, but despite that he was calm and tried to every done in a manner that extremely professional.

Atmosphere: 5

Food: 5

Service: 5

Fawad Baig

This location has been in business for 10+ years and the constantly do great! Been coming here for a long time and it’s always good.

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