Wendy's
225 Grand Ave, West Des Moines
(515) 277-7472
Recent Reviews
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Fries were cold hamburger dry
Food: 2
Service: 4
The drive thru person doesnt listen or understand what you said. She asked for my order, tells me to wait a minute. Comes back on and asked me to repeat my order! I ordered a Daves single, with ONLY ketchup, pickle , tomato and mayo. I leave take a bite there is cheese. When i places my order I said ONLY. The night staff doesnt listen well and have attitudes like the customers are the problem.
Atmosphere: 2
Food: 4
Service: 2
Overall a terrible experience, if your looking for the worst food/experience around waited 10 mins for my order to get brought out and it was cold, how do you make a customer wait for food that’s already cold?? The man at the window in the drive through set the pace of what kind of establishment this really is, extremely rude and bossy about how “his place is ran”. I love Wendy’s but I’ll never return to this location due to the service I got and the cold food that was brought out after being told to wait for the food to be done! 1/10 experience
Atmosphere: 1
Food: 1
Service: 1
Been to this Wendy's twice now, both times great service! JaySean was super kind and patient while I ordered. I went back to wash my hands and he had my order ready and handed it to me when I got back. Love the clean storefront, and the separate sink is nice so you can wash your hands without having to touch a bathroom door. Two sausage biscuits and potato wedges were super hot and fresh, and great on pricing, $5ish total. Thanks again for your great customer service JaySean!
Atmosphere: 5
Food: 5
Service: 5
Dave's single with chocolate frosty, bingo!!
Atmosphere: 5
Food: 5
Service: 5
Quick and accurate.
Atmosphere: 4
Food: 5
Service: 4
this wendys was trash for a decade. not sure if they got new owners but it's what you want it to be now since they rebuilt the spot.
Got the chicken nugget Wednesday meal and frosty, it was yummy
Atmosphere: 5
Food: 5
Service: 5
There was a gentleman sweeping off the floor as employees called him over. He came out with a big sigh as he was speaking to us. unique disrespectful, tone when speaking to us.
Today is National Cheeseburger Day. We explained that to him, he said there is no such thing, and if there is it's probably not gonna work.
Atmosphere: 1
Food: 3
Service: 1
Everything was as it should be. Friendly service at the window and just what I ordered in the bag!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything was delicious and staff was fast and friendly.
Absolutely adored the Meal of Misfortune LTO, tempted to get another one before it's gone.
Atmosphere: 5
Food: 5
Service: 5
Been craving a baked tater and chili for awhile idk Wendys always hits the spot.
Everything was great except kids said fries were cold.
Not a fan of the new Frostys though somethings should never change Wendys dont be like Cracker Barrel
Atmosphere: 4
Food: 4
Service: 4
Waited 20 minutes in the driveway thru. Never got our straw or spoon for frosty and drink.
Atmosphere: 1
Food: 1
Service: 1
fast service and friendly people.
Fries were cold and we had to ask for 2 of them because they forgot to give them to us with our order. Burgers were good. Place was clean.
Atmosphere: 4
Food: 3
Service: 3
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