Work on staff better! Seen a woman go into the bathroom and come out high! And couldn’t even answer a question without “huh?” Coming from her mouth.
Atmosphere: 3
Food: 3
Service: 4
Agustin Paparoni
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Averie Lynn Bybee
RONNIE
He’s a chill guy. Super great customer service. We are complete strangers but he made our whole group laugh so hard our entire time we were there. RONNIE DESERVES A RAISE!!!!!
Atmosphere: 5
Food: 5
Service: 5
Admiral Solo
Food is exactly what you expected to get. We all enjoyed our meals. The place was clean and bright. Issue was that they screwed our order up three times resulting in one person not being feed. Easy fix but opted out of it. Side note, this DQ location has in Burley as no bathroom! There are two blue porta potties outside to use. They said the bathrooms were down but the potties outside to have been there awhile based on the weeds growing around them.
Atmosphere: 3
Food: 4
Service: 2
Winchester
Service seriously sucks here, I'd rather go to Rupert or Twin Falls. It takes 10 minutes to even get someone to acknowledge you...another 10 to 15 minutes just to get ice cream, while a bunch of kids are talking crap to each other and the manager is in on it laughing. Nope done here!
Atmosphere: 1
Food: 3
Service: 1
Evelyn Starr
Food was cold, restaurant snuck extra charges for fry sauce into order and when we asked for clarity, their manager was rude and condescending, 1st explaining that the decision was his to charge for fry sauce because he is focused on the store's financial performance. We pointed out that he was the only Dairy Queen in the valley that charges for fry sauce and recommended that he either lists such charges on the menu or at least had his order takers inform customers about the charges and he stated that he feels it's the customers duty to ask if their being charged for condiments. There's a lot of fast food options for us when visiting Burley and I don't believe we'll be choosing this restaurant again anytime soon...
Atmosphere: 2
Food: 2
Service: 1
Griffin Heath
I’m not happy writing this review but the reality is I’m sitting in the store now with young kids being obnoxious and unprofessional. Literally telling people they “don’t care” about products and yelling about personal stuff back and forth. My wife was craving DQ, hoping the food is better than the employees complaining that they’re making our food.
I think it’s an honorable mention that the owner has been made aware that I’m not in this boat alone. So many of the reviews are stating exactly what I stated. They’ve got a copy and paste response “I’m sorry for your experience and we hope you’ll give us another chance.” Well… the only reason I would is if my wife wants DQ. The business is operating very poorly and I hope it gets turned around for the benefit of its many unhappy customers. After receiving my food, I’m even more disappointed than I was when in the store. Extremely sad.
Atmosphere: 1
Food: 2
Service: 1
Trina Baker
When ordering a meal that comes with fries or just ordering individual fries or onion rings sauces like fry sauce are not included and is an extra charge. When ordering a blizzard the top is scrapped off and thrown away, sometimes the blizzard is so runny it was drinkable. Not impressed
Food: 2
Service: 3
Destiny Day
I’m not typically impressed with this locations customer service, but tonight was one to remember. I visited the drive thru around 10:20pm. The lady taking my order was very patient and friendly. When I arrived to the window to pay she was asking about my day, collected payment and we continued the conversation. I was surprised at the level of customer service I received tonight. Because of her, I will return. Thank you for your kindness (I am sad I didn’t get your name).
Atmosphere: 5
Food: 4
Service: 5
Emery Osterhout
Do they think the cost of fry sauce is going to make or break the business? Just so everyone knows, there’s a DQ in Rupert that’s nicer and cleaner and the service is better and they don’t charge extra for sauce. When the burley DQ goes out of business it won’t be because they didn’t charge enough for fry sauce.
Not giving fry sauce and then trying to charge people for it when they ask is absurd, ridiculous, and shameful. That's no way to treat your loyal customers.
Carrie Carson
They are now charging 29 cents for fry sauce. They did not have onion rings. The last three times we have been they have been out of items. This is uncalled for. I will no longer be going here
Natalie Gardner
Very disappointed with Dairy Queen. Asked for my burger with no bun and toppings on the side. Wich they did that but put the mayo and ketchup on the bottom so couldnt use it. Didn't get fry sauce with fries. Went back in and they charged us for the fry sauce. The hamburger patties were so thin.
Food: 1
Troy Cheney
WHY ALL OF A SUDDEN DO WE NOT GET A FRY SAUCE WITH THE FRIES? I cannot believe you have to pay for fry sauce!! .32 including tax for each. If you have fries you should get 1 fry sauce with your order and pay for any extras. We got gravy to dip our chicken in and that didn’t cost extra! Is it an extra .32 each for ketchup and mustard on your burger? Is it extra $ for napkins? I am disappointed in Burley DQ. We’ve been customers for many years. ☹️
Food: 1
Service: 1
Jeremy Searle
Absolutely ridiculous that they charge you for fry sauce. I would understand a charge if you wanted a bunch of extra, but at least one should come with the meal, like every other burger place in town. At the very least they should tell you up front when you order that fry sauce is an extra charge.
Work on staff better! Seen a woman go into the bathroom and come out high! And couldn’t even answer a question without “huh?” Coming from her mouth.
Atmosphere: 3
Food: 3
Service: 4
Excellent service
Atmosphere: 5
Food: 5
Service: 5
RONNIE
He’s a chill guy. Super great customer service. We are complete strangers but he made our whole group laugh so hard our entire time we were there. RONNIE DESERVES A RAISE!!!!!
Atmosphere: 5
Food: 5
Service: 5
Food is exactly what you expected to get. We all enjoyed our meals. The place was clean and bright. Issue was that they screwed our order up three times resulting in one person not being feed. Easy fix but opted out of it.
Side note, this DQ location has in Burley as no bathroom! There are two blue porta potties outside to use. They said the bathrooms were down but the potties outside to have been there awhile based on the weeds growing around them.
Atmosphere: 3
Food: 4
Service: 2
Service seriously sucks here, I'd rather go to Rupert or Twin Falls. It takes 10 minutes to even get someone to acknowledge you...another 10 to 15 minutes just to get ice cream, while a bunch of kids are talking crap to each other and the manager is in on it laughing. Nope done here!
Atmosphere: 1
Food: 3
Service: 1
Food was cold, restaurant snuck extra charges for fry sauce into order and when we asked for clarity, their manager was rude and condescending, 1st explaining that the decision was his to charge for fry sauce because he is focused on the store's financial performance. We pointed out that he was the only Dairy Queen in the valley that charges for fry sauce and recommended that he either lists such charges on the menu or at least had his order takers inform customers about the charges and he stated that he feels it's the customers duty to ask if their being charged for condiments. There's a lot of fast food options for us when visiting Burley and I don't believe we'll be choosing this restaurant again anytime soon...
Atmosphere: 2
Food: 2
Service: 1
I’m not happy writing this review but the reality is I’m sitting in the store now with young kids being obnoxious and unprofessional. Literally telling people they “don’t care” about products and yelling about personal stuff back and forth. My wife was craving DQ, hoping the food is better than the employees complaining that they’re making our food.
I think it’s an honorable mention that the owner has been made aware that I’m not in this boat alone. So many of the reviews are stating exactly what I stated. They’ve got a copy and paste response “I’m sorry for your experience and we hope you’ll give us another chance.” Well… the only reason I would is if my wife wants DQ. The business is operating very poorly and I hope it gets turned around for the benefit of its many unhappy customers. After receiving my food, I’m even more disappointed than I was when in the store. Extremely sad.
Atmosphere: 1
Food: 2
Service: 1
When ordering a meal that comes with fries or just ordering individual fries or onion rings sauces like fry sauce are not included and is an extra charge. When ordering a blizzard the top is scrapped off and thrown away, sometimes the blizzard is so runny it was drinkable. Not impressed
Food: 2
Service: 3
I’m not typically impressed with this locations customer service, but tonight was one to remember. I visited the drive thru around 10:20pm. The lady taking my order was very patient and friendly. When I arrived to the window to pay she was asking about my day, collected payment and we continued the conversation. I was surprised at the level of customer service I received tonight. Because of her, I will return. Thank you for your kindness (I am sad I didn’t get your name).
Atmosphere: 5
Food: 4
Service: 5
Do they think the cost of fry sauce is going to make or break the business? Just so everyone knows, there’s a DQ in Rupert that’s nicer and cleaner and the service is better and they don’t charge extra for sauce. When the burley DQ goes out of business it won’t be because they didn’t charge enough for fry sauce.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not giving fry sauce and then trying to charge people for it when they ask is absurd, ridiculous, and shameful. That's no way to treat your loyal customers.
They are now charging 29 cents for fry sauce. They did not have onion rings. The last three times we have been they have been out of items. This is uncalled for. I will no longer be going here
Very disappointed with Dairy Queen. Asked for my burger with no bun and toppings on the side. Wich they did that but put the mayo and ketchup on the bottom so couldnt use it. Didn't get fry sauce with fries. Went back in and they charged us for the fry sauce. The hamburger patties were so thin.
Food: 1
WHY ALL OF A SUDDEN DO WE NOT GET A FRY SAUCE WITH THE FRIES? I cannot believe you have to pay for fry sauce!! .32 including tax for each. If you have fries you should get 1 fry sauce with your order and pay for any extras. We got gravy to dip our chicken in and that didn’t cost extra! Is it an extra .32 each for ketchup and mustard on your burger? Is it extra $ for napkins? I am disappointed in Burley DQ. We’ve been customers for many years. ☹️
Food: 1
Service: 1
Absolutely ridiculous that they charge you for fry sauce. I would understand a charge if you wanted a bunch of extra, but at least one should come with the meal, like every other burger place in town. At the very least they should tell you up front when you order that fry sauce is an extra charge.
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