This place has got to have the worst customer service ever. We ordered our food to be ready at five. They had another customer that they were with when I got there, and they had started on my order. I understand being “busy” as I have worked in fast food for multiple years, but she then proceeded to make my order after getting there. She didn’t have any more ranch for my husbands order, which is what it is, but she completely ignored the special note/comment on the receipt for my tuna on flat bread to be toasted. She even ignored for it to be cut. Me and my husband tried toasting it at home, not wanting to go back, but a sandwich with lettuce being toasted makes for warm lettuce and not melted cheese. So my husband called asking for a 6 inch so I had something to eat, and for it to be made right. This was met by Brianna on the phone who proceeded to say they don’t toast flat bread. Complete crap as things on the menu come toasted with flat bread. (And the fact that I have ordered before and never had a problem). And then she proceeded to be rude to my husband about the whole thing and reluctantly told us that we would only be getting a 6 inch. Which is what we wanted!!! The only problems with this whole thing is the ignoring of what the order was, and the straight disrespect from Brianna. We don’t live in burley. We can’t just go in and get a refund whenever. Disappointed by the disgusting service from Brianna tonight. I want better.
(They never gave us a receipt either)
Atmosphere: 1
Food: 1
Service: 1
Titanium Butterfly
Quickly made
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Kyra Lloyd
seriously every time i go here they forget at least one thing on my sandwich.
Atmosphere: 3
Food: 4
Service: 2
Mary Garcia
The sub I received was the saddest sub I ever received from subway. I ordered a veggie on flatbread toasted with chips and a drink. Flatbread was still cold. I didn’t even get a bag. Very sad. Sad
Atmosphere: 1
Food: 1
Service: 1
Lucas Turner (Super Evil Overlord)
Honestly, for a subway, this place is not half bad. Subway usually has some pretty mediocre food, but the employees here actually care. I kid you not when I say I went into this subway fully expecting the food to be as poorly made as most other subways, but here, the amount of effort and dedication they put into making your sandwich is commendable. The restaurant is also very well kept, no cobwebs in the corners or anything. I gotta admit, I actually enjoy eating here, and would gladly get some sandwiches even given other options. Bravo Subway of Burley, for being very satisfying to eat at.
I tried the chicken salad wrap after a middle school track meet. Overall it didn’t disappoint. The cucumbers added a good crunch. Peppers would have been good too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Nancy Osterhout
Not a good experience very limited time to order online. The whole order was wrong, when asked them to remake they weren't very nice.never have any problems with Rupert subway
Megan Holbrook
Karina was amazing!!! I felt bad everyone else was just sitting down and not helping her but Karina was the best! She made our sandwich’s perfectly and had extremely good customer service!!
Food: 5
Service: 5
Kim G
Very good sandwiches! And the service was great!
Parking: Plenty of parking,
Kid-friendliness: I think they are all good sandwiches for the kids and helpful with the kids.
Wheelchair accessibility: The accessibility for wheelchairs is good, but maybe have the door with a push button to open for the handicap, just a thought ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, 1 Low Fat Milk, Oven-Roasted Turkey for Kids, 6 Pack Cookie Box, Black Forest Ham for Kids, Raspberry Cheesecake, Veggie Delite, Oatmeal Raisin, Chocolate Milk, Lay's BBQ, Sunchips Garden Salsa, Roast Beef, Egg & Cheese, Subway Club, The Outlaw, The Boss, Coca-Cola Classic, The Philly
They employee served dry stell bread then burnt it in the toaster oven same employee had long hair no hair net and flipping his hair around while he was making my
Atmosphere: 2
Food: 2
Service: 1
Josh Seibert
The fast food service in burley is horrible. Bunch of farmers kids who don't want to work. One kid was about 3 scripts deep on Xanax. Then the bread is either the previous days bread or is over done. Either way don't eat here or any other fast food in burley. Bunch of millennials who can't
Food: 1
Service: 3
Leon Korb
They have a lot of good sandwiches to pick from and they will make it your way.
Atmosphere: 5
Food: 5
Service: 5
Wendy Bravo
The worst, honestly. I don’t know why I keep going back but this was my last straw! After a bad experience waiting 45+ additional mins AFTER my sandwich got marked as “ready” for pickup a few weeks ago, I decided to give this location another shot tonight. I paid $2 extra for bacon and I literally got 3 slices for my entire footlong. I also didn’t get cheese or mayonnaise. My order isn’t complicated… but I had a dry lettuce and tomato sandwich that somehow got wrapped up and put on the shelf for pick up. I understand minor mess ups, but come on! 0/5 stars.
This place has got to have the worst customer service ever. We ordered our food to be ready at five. They had another customer that they were with when I got there, and they had started on my order. I understand being “busy” as I have worked in fast food for multiple years, but she then proceeded to make my order after getting there.
She didn’t have any more ranch for my husbands order, which is what it is, but she completely ignored the special note/comment on the receipt for my tuna on flat bread to be toasted. She even ignored for it to be cut. Me and my husband tried toasting it at home, not wanting to go back, but a sandwich with lettuce being toasted makes for warm lettuce and not melted cheese. So my husband called asking for a 6 inch so I had something to eat, and for it to be made right. This was met by Brianna on the phone who proceeded to say they don’t toast flat bread. Complete crap as things on the menu come toasted with flat bread. (And the fact that I have ordered before and never had a problem). And then she proceeded to be rude to my husband about the whole thing and reluctantly told us that we would only be getting a 6 inch. Which is what we wanted!!! The only problems with this whole thing is the ignoring of what the order was, and the straight disrespect from Brianna. We don’t live in burley. We can’t just go in and get a refund whenever. Disappointed by the disgusting service from Brianna tonight. I want better.
(They never gave us a receipt either)
Atmosphere: 1
Food: 1
Service: 1
Quickly made
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
seriously every time i go here they forget at least one thing on my sandwich.
Atmosphere: 3
Food: 4
Service: 2
The sub I received was the saddest sub I ever received from subway. I ordered a veggie on flatbread toasted with chips and a drink. Flatbread was still cold. I didn’t even get a bag. Very sad. Sad
Atmosphere: 1
Food: 1
Service: 1
Honestly, for a subway, this place is not half bad. Subway usually has some pretty mediocre food, but the employees here actually care. I kid you not when I say I went into this subway fully expecting the food to be as poorly made as most other subways, but here, the amount of effort and dedication they put into making your sandwich is commendable. The restaurant is also very well kept, no cobwebs in the corners or anything. I gotta admit, I actually enjoy eating here, and would gladly get some sandwiches even given other options. Bravo Subway of Burley, for being very satisfying to eat at.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Subway Club, Coca-Cola Classic
Only issue ive had was the wait.
I tried the chicken salad wrap after a middle school track meet. Overall it didn’t disappoint. The cucumbers added a good crunch. Peppers would have been good too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Not a good experience very limited time to order online. The whole order was wrong, when asked them to remake they weren't very nice.never have any problems with Rupert subway
Karina was amazing!!! I felt bad everyone else was just sitting down and not helping her but Karina was the best! She made our sandwich’s perfectly and had extremely good customer service!!
Food: 5
Service: 5
Very good sandwiches! And the service was great!
Parking: Plenty of parking,
Kid-friendliness: I think they are all good sandwiches for the kids and helpful with the kids.
Wheelchair accessibility: The accessibility for wheelchairs is good, but maybe have the door with a push button to open for the handicap, just a thought ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, 1 Low Fat Milk, Oven-Roasted Turkey for Kids, 6 Pack Cookie Box, Black Forest Ham for Kids, Raspberry Cheesecake, Veggie Delite, Oatmeal Raisin, Chocolate Milk, Lay's BBQ, Sunchips Garden Salsa, Roast Beef, Egg & Cheese, Subway Club, The Outlaw, The Boss, Coca-Cola Classic, The Philly
Restaurantji Recommends
They employee served dry stell bread then burnt it in the toaster oven same employee had long hair no hair net and flipping his hair around while he was making my
Atmosphere: 2
Food: 2
Service: 1
The fast food service in burley is horrible. Bunch of farmers kids who don't want to work. One kid was about 3 scripts deep on Xanax. Then the bread is either the previous days bread or is over done. Either way don't eat here or any other fast food in burley. Bunch of millennials who can't
Food: 1
Service: 3
They have a lot of good sandwiches to pick from and they will make it your way.
Atmosphere: 5
Food: 5
Service: 5
The worst, honestly. I don’t know why I keep going back but this was my last straw! After a bad experience waiting 45+ additional mins AFTER my sandwich got marked as “ready” for pickup a few weeks ago, I decided to give this location another shot tonight. I paid $2 extra for bacon and I literally got 3 slices for my entire footlong. I also didn’t get cheese or mayonnaise. My order isn’t complicated… but I had a dry lettuce and tomato sandwich that somehow got wrapped up and put on the shelf for pick up. I understand minor mess ups, but come on! 0/5 stars.
Atmosphere: 1
Food: 1
Service: 1
The food is great as well as the service!!!!
Atmosphere: 4
Food: 4
Service: 5
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