The servers were rude p did not have the ingredients you advertised ? the menu has changed and there's not much on there that I really care to have probably will be another year before I try Papa Murphy's again maybe they should start using real cheese not rubbery fake cheese
Atmosphere: 1
Food: 1
Service: 1
schnauzer pal
Great place! I go there almost weekly. Buy 3 and freeze them... months later after several times of getting my order wrong. When someone wants to omit an item there's usually a reason for it. Maybe they have a food allergy! Now I get to be in pain all night because they didn't remove the item.
Atmosphere: 3
Food: 5
Service: 1
B
I attempted to utilize the “pi day” discount that was advertised. I called in to the store and stated I wanted to use the deal. She asked me what my order was. I stated I was going to order online and asked how to use the discount online. The gal I spoke with told me either way was fine and gave me instructions and was very sweet. I hung up the phone and then called back to see if I could place it over the phone instead as I had a more complicated order. She remembered me and said she could take care of it. **I am unsure of the employee’s name, as I didn’t think I needed it because I have never had issues with this location.** When I arrive at the store Kaitlyn and Kam “helped” me and stated that the deal was online only. I said I am aware but I had to place my order over the phone because the option I needed was not available. They said we cannot honor that and they said by must be miscommunication and the discount was not going to be applied. Kam stated they could cancel my order and I could stand there and re-place my order online. In the store. I don’t know where good customer service went but it is something that clearly needs to be taught to the 18 year olds we are “trusting” to provide a service. Figure it out. Or get a job where you don’t have to deal with people.
Konnie Dayton
I ordered extra mozzarella and I also ordered extra cheese toppings and the cheese didn't even cover the pizza . This has happened a couple of times now. So they shouldn't even offer that on their orders or maybe they should read what the order says.
Most complete memelord in the World
Good pizza
Bird Fleck
We don't like their monkey bread and wish they could bring back the cinnamon wheel. We love their pizzas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy Pizza
Nicholle Bouvier
Ordered via phone and the lady who took my order made the order for the wrong pizza and then charged me three times the amount that I should have paid. I went in and said that the order should have been less. Had the husband call in as I am deaf, the same lady who took the order refuse to correct the order and hung up on my husband, disrespected my husband and hung up on him because she made an error. With refusal from two staffs to explain the order and why it was wrong. Contacted head quarters only to get no agents available. Was extremely disrespected bythe lady as she was in a hurry to close up the store. Ended up with the wrong order and was very discriminated with no accommodations towards a deaf wife, Which is against the law and paid a lot more than what the order should have been. No pizza or cooking instructions were left with the order.
Atmosphere: 1
Food: 1
Service: 1
Aaron J.
Customer service is not a priority or even a thought at this location. They messed up my order( not a big deal things happen) but refused to make it right. I asked to speak with a manager and apparently there is no manager on the weekends or after 4pm, just a bunch of high school kids with no clue what to do. The manager was supposed to call me today when she got to work. Guess what, no call today. I called in and asked for the manager today and apparently she had already gone home for the day.
Atmosphere: 1
Food: 1
Service: 1
Home Everyday Love & Positivity
Always delicious. This location never let's me
Atmosphere: 5
Food: 5
Service: 5
Liz Mayberry
Ready when I arrived, nice staff.Parking: Good location
Recommended dishes: Italian Salad, Garden Salad, Cowboy Pizza, Create Your Own Half & Half Pizza Original Crust, Hawaiian Pizza, Chicken Garlic Pizza
Steve Schiffer
It's a Papa Murphy's. Always clean, friendly. Not much more to say.
Atmosphere: 5
Food: 5
Service: 5
Autumn Dunn
Only pizza place worth it now a days!
Atmosphere: 5
Food: 5
Service: 5
Bob Parent
Their customer service has gone through the floor, as in no good!They don't/won't answer the phones, sent straight to voice-mail (which is not set up yet) can no longer be pan pizza or create your own on Tuesday's anymore??? I guess I'll no longer give them my business!
Atmosphere: 1
Food: 4
Service: 1
Captin Kirk
Love the pizza and they frequently send us coupons in the mail.
The servers were rude p did not have the ingredients you advertised ? the menu has changed and there's not much on there that I really care to have probably will be another year before I try Papa Murphy's again maybe they should start using real cheese not rubbery fake cheese
Atmosphere: 1
Food: 1
Service: 1
Great place! I go there almost weekly. Buy 3 and freeze them... months later after several times of getting my order wrong. When someone wants to omit an item there's usually a reason for it. Maybe they have a food allergy! Now I get to be in pain all night because they didn't remove the item.
Atmosphere: 3
Food: 5
Service: 1
I attempted to utilize the “pi day” discount that was advertised. I called in to the store and stated I wanted to use the deal. She asked me what my order was. I stated I was going to order online and asked how to use the discount online. The gal I spoke with told me either way was fine and gave me instructions and was very sweet. I hung up the phone and then called back to see if I could place it over the phone instead as I had a more complicated order. She remembered me and said she could take care of it. **I am unsure of the employee’s name, as I didn’t think I needed it because I have never had issues with this location.** When I arrive at the store Kaitlyn and Kam “helped” me and stated that the deal was online only. I said I am aware but I had to place my order over the phone because the option I needed was not available. They said we cannot honor that and they said by must be miscommunication and the discount was not going to be applied. Kam stated they could cancel my order and I could stand there and re-place my order online. In the store. I don’t know where good customer service went but it is something that clearly needs to be taught to the 18 year olds we are “trusting” to provide a service. Figure it out. Or get a job where you don’t have to deal with people.
I ordered extra mozzarella and I also ordered extra cheese toppings and the cheese didn't even cover the pizza . This has happened a couple of times now. So they shouldn't even offer that on their orders or maybe they should read what the order says.
Good pizza
We don't like their monkey bread and wish they could bring back the cinnamon wheel. We love their pizzas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy Pizza
Ordered via phone and the lady who took my order made the order for the wrong pizza and then charged me three times the amount that I should have paid. I went in and said that the order should have been less. Had the husband call in as I am deaf, the same lady who took the order refuse to correct the order and hung up on my husband, disrespected my husband and hung up on him because she made an error. With refusal from two staffs to explain the order and why it was wrong. Contacted head quarters only to get no agents available. Was extremely disrespected bythe lady as she was in a hurry to close up the store. Ended up with the wrong order and was very discriminated with no accommodations towards a deaf wife, Which is against the law and paid a lot more than what the order should have been. No pizza or cooking instructions were left with the order.
Atmosphere: 1
Food: 1
Service: 1
Customer service is not a priority or even a thought at this location. They messed up my order( not a big deal things happen) but refused to make it right. I asked to speak with a manager and apparently there is no manager on the weekends or after 4pm, just a bunch of high school kids with no clue what to do. The manager was supposed to call me today when she got to work. Guess what, no call today. I called in and asked for the manager today and apparently she had already gone home for the day.
Atmosphere: 1
Food: 1
Service: 1
Always delicious. This location never let's me
Atmosphere: 5
Food: 5
Service: 5
Ready when I arrived, nice staff.Parking: Good location
Recommended dishes: Chicken Garlic Pizza
Restaurantji Recommends
Best Pizza in Caldwell I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Salad, Garden Salad, Cowboy Pizza, Create Your Own Half & Half Pizza Original Crust, Hawaiian Pizza, Chicken Garlic Pizza
It's a Papa Murphy's. Always clean, friendly. Not much more to say.
Atmosphere: 5
Food: 5
Service: 5
Only pizza place worth it now a days!
Atmosphere: 5
Food: 5
Service: 5
Their customer service has gone through the floor, as in no good!They don't/won't answer the phones, sent straight to voice-mail (which is not set up yet) can no longer be pan pizza or create your own on Tuesday's anymore??? I guess I'll no longer give them my business!
Atmosphere: 1
Food: 4
Service: 1
Love the pizza and they frequently send us coupons in the mail.